Dave Gunderson
Dave Gunderson at Liberty Honda
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Dave Gunderson

Service Manager

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.0
15 Reviews
4.0

15 Reviews

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15 Reviews of Dave Gunderson

December 20, 2024

Dealership Rating
Employee Rating

It was a joy working with Chloe. She did an excellent job of coordinating the service for my Ridgeline. I’m hoping that if I need service down road, I’d like to work with Chloe. More

by SKALOS59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Plummer, Chloe Truglio

Dec 22, 2024

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chloe and our team, and we look forward to working with you again.

December 18, 2024

Dealership Rating
Employee Rating

Team was great in timely follow up for the service provided and addressed customer questions More

by SHANKARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2024

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

December 14, 2024

Dealership Rating
Employee Rating

I had a question about frequent brake oil change on my car during my recent service ,manager handled the situation and reimbursed the charge . Appreciate the dealership and supporting the customer . More

by SHANKARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2024

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

November 30, 2024

Dealership Rating
Employee Rating

I received a quality diagnosis and repair of my vehicle. All staff members and management were all respectful, honest and sincere. I will highly recommend to all my friends and family. More

by rainwaterjoyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Plummer, Scott Brewer

Dec 01, 2024

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

November 06, 2024

Dealership Rating
Employee Rating

Great friendly people through out the dealership. Christian was very honest and kept in constant contact with me for the 4 day process of me transferring money between my accounts More

by TYCRONIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 10, 2024

Liberty Honda responded

Thank you so much for choosing Liberty Honda! We truly appreciate your business. Congratulations on your new purchase!

September 06, 2024

Dealership Rating
Employee Rating

Plenty of inventory available to see, very smooth buying process, attentive staff to assist with my purchase. More

by ZENZICK3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocky Hernando, Christian Diaz

Sep 06, 2024

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else!

June 21, 2024

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Employee Rating

Took a longer than necessary time to complete a fix on the interior of my car. The part needed took a long time to arrive and it wasn’t communicated to me the status of everything. I had my car at the ser More

by jennifer.aronne
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 26, 2024

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jun 27, 2024

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 12, 2024

Dealership Rating

Ordered one simple part to replace, and was told an estimate of 30 min to 1 hour time and that I could even do it myself. We were told this time estimate when ordering the part AND when bringing the ca More

by honda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 15, 2024

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 08, 2024

Dealership Rating
Employee Rating

Customer Service was great, but they sold me a car that's no good! It has had issues since the 3rd day of receiving it. My sales rep was helpful when issues first arose. One of the service employees w More

by No screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 09, 2024

Liberty Honda responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jun 13, 2024

No screen name responded

Feel free to call me, as issues have become much worse. I havent even received a call back from the service manager and I left a message on Saturday 6/8/24. How is it that my battery is already going and apparently the car has an EVAP issue and the light keeps triggering on and off. I called to figure things out with the manager, but no response. To anyone reading this........ BUY A CAR FROM ELSEWHERE AND GO ELSEWHERE FOR SERVICING. Trust me. I've had so many issues. Just read my google review. It's a lot more detailed. A dealership that takes advantage of women.

May 22, 2024

Dealership Rating
Employee Rating

The customer service was outstanding, Thank you . The advisor was very helpful.snd he addressed point check in my car , my car is very happy More

by VALERIEM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio , David

May 28, 2024

Liberty Honda responded

Valerie, it's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

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