Dave Gunderson

Great friendly people through out the dealership. Christian was very honest and kept in constant contact with me for the 4 day process of me transferring money between my accounts Christian was very honest and kept in constant contact with me for the 4 day process of me transferring money between my accounts More

by TYCRONIN Verified Customer Verified Customer

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Plenty of inventory available to see, very smooth buying process, attentive staff to assist with my purchase. process, attentive staff to assist with my purchase. More

by ZENZICK3 Verified Customer Verified Customer

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Took a longer than necessary time to complete a fix on the interior of my car. The part needed took a long time to arrive and it wasn’t communicated to me the status of everything. I had my car at the ser the interior of my car. The part needed took a long time to arrive and it wasn’t communicated to me the status of everything. I had my car at the service department 4 times, and the final appointment took 3 weeks before I got my vehicle back. Communication and customer service was less than satisfactory. More

by jennifer.aronne Verified Customer Verified Customer

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Ordered one simple part to replace, and was told an estimate of 30 min to 1 hour time and that I could even do it myself. We were told this time estimate when ordering the part AND when bringing the ca estimate of 30 min to 1 hour time and that I could even do it myself. We were told this time estimate when ordering the part AND when bringing the car for our appointment. It even says that on the service paperwork. Waited TWO HOURS only to find out the tech put the old part back in! Thank goodness we checked before leaving! After telling the team they screwed up, the actual new part was installed in under 15 minutes! Seriously? Obviously, they said no payment due after that fiasco - but almost 2-1/2 hours for a simple 15-30 minute job, and unnecessarily very late to work. The technician was obviously not attentive to the details of the job to spend that amount of time only to do it so thoroughly wrong. The manager did his best to smooth things over, but it's hard to gloss over that kind of incompetence. Luckily this was a cosmetic fix, but I would be nervous to bring an important mechanical issue to this team. More

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Customer Service was great, but they sold me a car that's no good! It has had issues since the 3rd day of receiving it. My sales rep was helpful when issues first arose. One of the service employees w that's no good! It has had issues since the 3rd day of receiving it. My sales rep was helpful when issues first arose. One of the service employees was extremely rude and yelling at me, despite the fact I expressed my discontentment with the vehicle without raising my voice. The manager intervened and he was good with taking care of the issue; however, once my car was with the service department I received no updates, unless I called. More

by No screen name Verified Customer Verified Customer

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The customer service was outstanding, Thank you . The advisor was very helpful.snd he addressed point check in my car , my car is very happy The advisor was very helpful.snd he addressed point check in my car , my car is very happy More

by VALERIEM0 Verified Customer Verified Customer

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The absolute worst car service experience I have ever had in my entire life at your dealership. I have serviced all my vehicles at this dealership for a long time and this was not expected at all. I reached in my entire life at your dealership. I have serviced all my vehicles at this dealership for a long time and this was not expected at all. I reached out a week in advance to schedule the appointment and I provided all the documents for warranty and maintenance contracts so that there wouldn't be any issues when I drop the car off. All was verified!!! When I reached the dealership on the day of the appointment, Ashley greated me and asked what I was there for. Once I told her I needed to drop the car off for wheel repair, she said the driver is out sick and we can't bring you home. When I insisted that can you please arrange for someone else to drop me off because I had taken a day off from work to get my car serviced, she became visibly annoyed and became very rude. Thankfully Jonathan was nearby and overheard our conversation and helped get me a ride home. Soon after I got home, Ashley reached out to tell me that the wheel repair was not covered and I would have to pay out of pocket. I provided the wheel repair contract again and asked her to check. Nothing for the rest of the weekend, and same issue again on Monday that the wheel was not covered and I need to pay out of pocket if I want to pick up my car. I said I will bring the contract with me if my car is ready to be picked up and she said yet. When I arrived on Monday around 11:30 AM, the oil change had not even started. When I asked why my car was not ready for pick up, she said it happens at times that we get backed up and to stop giving her a hard time. Then I saw my car was brought in and the oil change was completed in about 8 minutes....Not sure what was really done. As I was ready to leave, Ashley proceeded to tell me that the dealership threw in a free oil change for all my troubles and when I reminded her that the oil change was part of my maintenance contract already, she threw the papers at Jonathan and left. He was only trying to help. I was told that I will get my paperwork emailed to me once completed but I had to reach out to Jonathan today a full week later to get the paperwork mailed to me. More

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I am having a problem with my vehicle and it is being researched between the dealership and a Honda corporate. I am not putting any responsibility at this time on dealership but I need to get this proble researched between the dealership and a Honda corporate. I am not putting any responsibility at this time on dealership but I need to get this problem resolved. I’ve been waiting five days for Honda corporate to return the call to me. More

by RJTONEY Verified Customer Verified Customer

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Brought my car in for servicing on Thursday August 31st. Techs told me both of my rear tires needed to be replaced due to a belt shift. I got both rear tires replaced only to find out I was given the incorr Techs told me both of my rear tires needed to be replaced due to a belt shift. I got both rear tires replaced only to find out I was given the incorrect diagnosis. I’ve been calling in to speak to a manager for over a week now and nobody has called me back. My car is still in need of repairs. They’ll take your money but won’t fix your vehicles problem nor call you back. If I were you, I’d bring my car in for service to legit any other place in the state. First and last time I ever trust Liberty Honda again. More

by Christy Rocha Verified Customer Verified Customer

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Excellent service, and the parts department is great also!! Very knowledgeable staff. Chloe is the best also!! Very knowledgeable staff. Chloe is the best More

by AULTD Verified Customer Verified Customer

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