Dave Catalan
Dave Catalan at Casey Volkswagen Subaru
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Dave Catalan

General Sales Manager

Casey Volkswagen Subaru

783 J Clyde Morris Blvd
Newport News, VA 23606

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3 Reviews
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3 Reviews

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3 Reviews of Dave Catalan

November 25, 2023

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Employee Rating

They did a strait up bait and switch. Made every confirmation that could be made. Show up on the day of my “vip” appointment and wouldn’t you know it, they sold that car right before I wa More

by Adamseg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Willie Lewis

Nov 27, 2023

Casey Volkswagen Subaru responded

We are very sorry that we inconvenienced you and we should have called as soon as we sold the vehicle sir. We take full responsibility for that and you deserve better. We also want to let you and anyone who reads this know that the vehicle was sold between the time you spoke to us and the time you showed up. It saddens us that you believe we would ever do something like you are accusing us of but we also understand why you feel that way. We hope that we can find a way to help you in the future and we guarantee your complete satisfaction. Please contact the general manager Travis Wynn if you would like any further explanation as we can assure you that we would never take part in any of the things you are accusing us of. We are very appreciative of the opportunity and very sorry about how things worked out on your recent visit.

Nov 27, 2023

Adamseg responded

BLUF: You’ve been reported to the Better Business Bureau. The vehicle that was “sold” is STILL showing as an active listing through your organization. You have it ACTIVELY listed as available at 5 different dealerships when searched by VIN. An expensive used car with a manual transmission that has been on your lot for 30+ days just so happens to sell and leave the property RIGHT BEFORE the person who made a “VIP” appointment to come see it? At noon on a Tuesday before Thanksgiving? And now you are trying to pass off your bait-and-switch predatory sales tactics as multiple crazy coincidences. Important notes to the reader: 1) I was 30 minutes early to my “VIP” appointment, confirmed morning of. 2) There were no other customers in the store 3) They admit IN THEIR RESPONSE that they are directly responsible for my mistreatment. Additionally; what kind of sales person, knowing that they had the potential for a competitive offer ON THE WAY wouldn’t at least try to leverage the other offer? Fraudulent, Incompetent, unprofessional, and dishonest.

November 21, 2022

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Employee Rating

Excessive fees for a vehicle that I paid cash for and doing ALL of my DMV paperwork myself. I elected to get my tags because I’m exempt from paying sales tax and they had to charge me at the dealership a More

by JAIDON02
Recommend Dealer
No

Other Employees Tagged: Nathan Taylor

November 13, 2020

Dealership Rating
Employee Rating

Casey VW provided one of the best car buying experiences I’ve had in a long time. I worked with Dave and Amir who both ensured that I was able to get in and get out quickly without any issues. They were ve More

by Chung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amir Wallace

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