Dave Carroll | Page 18

Polite & Persistent I bought a Grand Cherokee for my wife last year, and turned back to O'Daniel for my daughter's first car- an '05 Grand Cherokee. It took two months an I bought a Grand Cherokee for my wife last year, and turned back to O'Daniel for my daughter's first car- an '05 Grand Cherokee. It took two months and we looked at a lot of places. My salesman, Jeff kept me updated whenever interesting cars showed up in inventory. I appreciated the "no pressure" approach. More

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Long-time customer My wife and I have purchased five cars from this dealership. The sales personnel understood our needs and found a vehicle that satisfied those needs. My wife and I have purchased five cars from this dealership. The sales personnel understood our needs and found a vehicle that satisfied those needs. More

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GREAT EXPERIENCE! Mark is a great person to work with when it comes time to purchase a new vehicle! I came in not expecting to buy that day, I had a couple of months Mark is a great person to work with when it comes time to purchase a new vehicle! I came in not expecting to buy that day, I had a couple of months before I needed to purchase. Walked the lot for just about the perfect amount of time then as soon as I looked up to see if I could see anyone to help me, Mark was there. He asked what I was looking for in a vehicle and how much I was wanting to spend and in the blink of an eye we were looking at trucks! He nor did anyone push me toward any one particular vehicle or price. He let me make all of my own decisions. I didn't end up buying a truck that day but I was thinking over the weekend and I realized that Mark was the person I want to buy a car from and he just so happen to have what I wanted. I didn't need to look anywhere else no matter what the price was! Thanks again Mark! More

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Great Experience! My husband and I had a great buying experience at O'Daniel Chysler Dodge Jeep Ram. Mark Butler was AWESOME and helped us find the perfect vehicle in My husband and I had a great buying experience at O'Daniel Chysler Dodge Jeep Ram. Mark Butler was AWESOME and helped us find the perfect vehicle in our budget. We love our new Town and Country! Dave Carroll, the Used Sales Manager, was great too. Thanks for getting us taken care of Dave! More

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DRAW YOUR OWN CONCLUSIONS The salesman, Jeff Cearbaugh was wonderful! However, I could not believe that this dealership, or any dealership, for that matter still uses the anci The salesman, Jeff Cearbaugh was wonderful! However, I could not believe that this dealership, or any dealership, for that matter still uses the ancient technique of taking the customer's offer to someone-never-to-be-seen. How demeaning! What should have been a happy, exciting experience of purchasing a car, turned into being a never-with-an-end-in sight horrific experience, both times we went through that archaic negotiating experience. The salesman sent us photos of a great car they'd just received; he didn't give us the price. We stopped by to look at it, another salesman came to help us. We asked the price, which he looked up and relayed to us, then asked us whether we'd been dealing with anyone and turned us over to Jeff. During the first-shot at the price, we threw in our present vehicle to learn what the bottom line might be. When the paperwork was returned from (who we learned later was Dave Carroll), the base price of the car was marked up by $1,000 more than the "sticker" price we'd learned earlier. Furious, at that point, we told the salesman that the amount we would pay for the car was "X," and that this was all we would pay, final. Then, the never-to-be-seen character had the audacity to disregard the fact we had said it was our final and only offer and came back with a new price for the vehicle. We reiterated to the salesman that final meant final, he returned the paperwork, (remember, that each of these incidences took approximately 15-20 minutes (in that out-of-sight office) of our valuable time), to which the now infamous reviewer commented "You Win," how rude! He owed us an apology, not a note of sarcasm! The deal was done; it was cash. It should have been a simple thing of writing a check, getting the title,etc., and being on our way--not in your wildest. We were then taken to a locked room where we were subjected to another 1/2 hour-plus of pressure to buy their maintenance agreements--couldn't be the blanket "no" we immediately gave when the idea was presented, we had to listen and go through each phase; another demeaning moment in the annals of the ancient ritual of car buying. We understand there is paperwork which must be reviewed and signed, but when the customer assures you that they emphatically do not want any phase of their service agreement, that should be enough! We have to say that neither one of our negotiating experiences with this dealership was in any way enjoyable--the time which elapses while whoever is reviewing is much too long, if it is the customer you are trying to wear down, it didn't work, it just made us angry. Both times, we spent way, way too much time in each of the steps. We do love the car; we are thankful that Jeff sent us the heads up that it was available. Thank you, Jeff! He's a pawn in that awful game of car buying--has to be demeaning to him, too. More

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Incredible to say the least...what a phenomenal experience! Greg...allow me this, I am now and always have been a straight shooter so I will not only tell you when there may be (future tense) a problem but more Greg...allow me this, I am now and always have been a straight shooter so I will not only tell you when there may be (future tense) a problem but moreover I will also let you know when your team goes far and above to make our personal buying experience one of the very best we have "ever" had. I found this vehicle on line and had already made my mind up that we would be driving down to the Fort to take her for a test drive. We spoke to "Tex" whom I have to say is one the most sincere and honest young men I have met in this arena of car sales gurus. Yes sir this young man did his homework and knew every square inch of the vehicle from front to back, spent quality time with us making us feel as though we were already part of the O'Daniel family...what an impressive young man! When I mentioned (wearing one of my g'zillion Notre Dame shirts he immediately introduced me to another phenomenal asset to your team in Dave Carroll. What an awesome guy and for certain we had lots to talk about, both being ND fans and ties to the school beyond just being a fan. Then it was off to see the young lady in F & I and what a sweetheart she was explaining absolutely every detail of our financing and extended warranties which we did take advantage of by the way. Mr. Greg O' Daniel; All in all Greg I can say that you are in very good hands with this team of not only professional people but more than that my wife and I actually feel like were family, seriously! I can't say enough about our experience and I will certainly be one of your biggest supporters with any of my family and friends that may be in need of your services. We are a very close family ourselves and my wife and I are blessed to have five children and seven grand children...so I completely understand and appreciate the term family...thank you for having such a wonderful program, staff and a phenomenal selection to choose from. We are deeply moved by character of your staff and look forward to a long term relationship! More

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Pefect Service! I had been looking for a good used truck, Dave Carroll and Mark Campati found one that I am very happy with. The whole O'Daniel staff were very helpf I had been looking for a good used truck, Dave Carroll and Mark Campati found one that I am very happy with. The whole O'Daniel staff were very helpful with my purchase. Thank you Jim Till More

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Great used car buy I called Dave Carroll with my buying parameters and he came up with a car that exceeded our expectations. Dave and Mark Campati got us a super deal o I called Dave Carroll with my buying parameters and he came up with a car that exceeded our expectations. Dave and Mark Campati got us a super deal on an extremely clean car. Thanks guys. More

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My wife and daughter and I were looking for a vehicle for my daughter. I called O'Daniel because I had seen a vehicle on one of their lots and wanted to know about pricing. I was fortunate to have Mark But my daughter. I called O'Daniel because I had seen a vehicle on one of their lots and wanted to know about pricing. I was fortunate to have Mark Butler answer the phone. From the start Mark was a true professional. He listened to what I had to say, what vehicle we were inquiring about, and suggested we come by to test drive this vehicle. He assured me that if this vehicle did not work out for us that he would find us the right vehicle. I had heard this before at other used car dealerships, so I was a bit skeptical. However, the longer we talked, I found out that Mark grew up in the same small town that I did, and he was very friendly and I really did get the feeling that he had our best interest at heart. After speaking with Mark on the phone, we drove to the dealership. It was a Saturday and we told Mark we were in a bit of a hurry (our daughter had a late afternoon wedding to get home for) and he took note of that. There were no games played; Mark was all business! He let us drive the vehicle we had called about (a Pontiac Vibe); when we returned from that test drive, we told him we did not think it was the vehicle for us and that my daughter was really interested in a small SUV. Mark immediately steered us to a 2006 Jeep Liberty; it was a very nice vehicle and my daughter fell in love with it! Because of the wedding, we had to leave before we could test drive it, but I returned Monday morning and test-drove the Liberty; Mark went with me, as he said he likes to make sure all the vehicles he sells are "up to snuff." The Liberty drove great! We (my wife and daughter and I) went back that night and Mark met us at the dealership (even though he was there early that day when I test-drove the Liberty); Mark set us up to test-drive the Liberty again (my daughter drove it) and we ended up buying the vehicle. Mark offered us a good price and through the negotiation process came down on the price a bit more. This was a very positive car-shopping experience! I would definitely buy another car from O'Daniel and would highly recommend others to Mark Butler! Thanks O'Daniel and a special thanks to Mark Butler! More

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The mood hit me recently that it was time for a change, and as I searched for my next car, O'Daniel's kept popping up. As i looked over their used car selection, I saw several great options, along with gre and as I searched for my next car, O'Daniel's kept popping up. As i looked over their used car selection, I saw several great options, along with great prices. The two cars I had narrowed my choice down to were both well under recommended pricing or KBB. And not because they had been in an accident. When I finally made my way over there, Dave worked with me first and answered all my questions and showed me a few of the chargers for sale. He was very nice and knowledgeable. Over the weekend, my parents came in, where they met Mark, who allowed them to test drive the car. When I came back Monday to have my trade appraised, I met with Dave again. And after we ran the numbers with my trade, I decided the first choice wasn't for me. So after some more research, I decided to go for my second choice. This time, Mark worked with me and went with me on my test drive. When we got back, we ran some new numbers and after the financing was in place, I came back the next day and bought my new car. Andrea and Shaylene helped with the paperwork. Both had plenty of knowledge and made the paperwork fly by. (After we fixed some clerical errors haha) I would definitely recommend O'Daniel's to any of my friends or family. Very friendly people and nice, clean facility. Thanks More

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