Daryl Callahan | Page 46

Service Center trying to sell me stuff I don't need. I went in for a simple tire rotation on my leased Rav4. I was told by Kathleen Crosby that it would be about an hour. After an hour and a half I wen I went in for a simple tire rotation on my leased Rav4. I was told by Kathleen Crosby that it would be about an hour. After an hour and a half I went to see what the problem was. Ms Crosby informed me that one of my tires had a "bubble" on it and it wasn't safe. She then tried to convince me I needed to buy 4 new tires ($700) even though the car (which I leased from Wappingers Toyota) has less than 30K miles on it and I have only 7 months left on my lease. Instead of simply giving me the information and getting me out the door, she instead wasted my term (and hers) printing up copies of new tire options. Ridiculous. After 2 hours, my car was finally brought up. No apology from Ms Crosby of the Service Dept. "I didn't know it was going to take so long," was all she could muster. However, the sales manager apologized and told me "there is no way" that I should buy new tires for this car when I'm going to return it in the Spring. Ironically, during my 2 hours there (listening to horrible bubble gum pop music-- who is this for??!! Teenagers don't buy cars!), I spent some time talking to Frank Pizzuro about leasing a Highlander in the Spring when my present lease expires but now I'm not so sure I want to give them anymore business. Plenty of other options up and down Rt 9. More

by Kidcruller Verified Customer Verified Customer

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1st service Car ready quickly. Had mechanic I wanted work on it. Answered other questions for me. Friendly. Nice atmosphere. Clean and comfortable waiting ar Car ready quickly. Had mechanic I wanted work on it. Answered other questions for me. Friendly. Nice atmosphere. Clean and comfortable waiting area. No wait to drop car off. More

by carla.m.l.hill Verified Customer Verified Customer

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Pleasant experience. The staff was very helpful,informative,and friendly. There was no hard sell pressure to purchase any extras or packages. Our salesman was very knowl The staff was very helpful,informative,and friendly. There was no hard sell pressure to purchase any extras or packages. Our salesman was very knowledgeable and answered all our questions professionally,having an obvious concerted knowledge of the product were interested in. I highly recommend this dealership to anyone interested in buying a car. More

by fmolaro Verified Customer Verified Customer

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very helpful, no pressure , Salesman Mr. Mike Newsham was very helpful and informative during the process of trading in my 2015 Rav 4 and purchasing my new Corella..I liked the f Salesman Mr. Mike Newsham was very helpful and informative during the process of trading in my 2015 Rav 4 and purchasing my new Corella..I liked the fact that I never felt pressured to make my decision ,He handled all the details and made a smooth transaction, More

by patty8495 Verified Customer Verified Customer

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Purchased 2018 4Runner Great experience with the new purchase. Juan was very attentive and knowledgeable about the 4Runner. This is the 2nd 4Runner I have purchased from Great experience with the new purchase. Juan was very attentive and knowledgeable about the 4Runner. This is the 2nd 4Runner I have purchased from DCH, I would definitely buy again from this dealership. More

by CPA1956 Verified Customer Verified Customer

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great customer service Juan was fast, friendly and made the entire experience wonderful! He was eager to help in any way possible and was very knowledgeable about his produc Juan was fast, friendly and made the entire experience wonderful! He was eager to help in any way possible and was very knowledgeable about his product. I love my car! More

by melissalucy13 Verified Customer Verified Customer

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Sales rep knew his cars Avi as young as he is ..was well versed on the Toyota vehicles. We have been prior customers and now have returned for the newer style of car Avi as young as he is ..was well versed on the Toyota vehicles. We have been prior customers and now have returned for the newer style of car More

by shoff1 Verified Customer Verified Customer

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Had the exact truck I wanted Good experience overall. Purchased a new Tacoma, dealership was very accommodating to all of my requests for my new vehicle. They updated the ECU for Good experience overall. Purchased a new Tacoma, dealership was very accommodating to all of my requests for my new vehicle. They updated the ECU for me and printed out all the information I needed when they had there computers hooked up. More

by jessemesh Verified Customer Verified Customer

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Thank you for your service and your staff professional understanding and caring regarding my issues I had on my vehicle. Also will bring all my vehicles for ma for your service and your staff professional understanding and caring regarding my issues I had on my vehicle. Also will bring all my vehicles for maintenance at DCH WAPPINGERS. More

by grandinettitarcisio Verified Customer Verified Customer

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The Best Sales Experience Working with Juan was an absolute pleasure. I came in, told him what I wanted and from there on out he made me feel like I was worth something. I was Working with Juan was an absolute pleasure. I came in, told him what I wanted and from there on out he made me feel like I was worth something. I was so sick and tired of the "sales" game at other dealers and Juan had none of the b.s. After filling out the paperwork, my truck was promptly taken in for detailing and they said it would be ready in just a couple hours. I went home and sure enough, I got the call on time. He and Daryl Callahan took such good care of me I have been bragging ever since. Also this was on Labor Day. More

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