Darryl Warren | Page 4

We had a great experience with Darryl and would highly recommend him to anyone. Thank you Darryl! recommend him to anyone. Thank you Darryl! More

by Christine Dorroh Verified Customer Verified Customer

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It was an absolute pleasure doing business with Darryl and Brandon Hyundai. Darryl was nothing but professional, patient and helpful throughout the entire buyout process. I’d recommend anyone to Brandon H and Brandon Hyundai. Darryl was nothing but professional, patient and helpful throughout the entire buyout process. I’d recommend anyone to Brandon Hyundai with their display of professionalism, expertise and dedication to helping their customers. More

by zcarlin349 Verified Customer Verified Customer

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Darryl and Darien were very professional and Helpful. They were great to work with. I’m happy with my vehicle choice. They were great to work with. I’m happy with my vehicle choice. More

by GIOVANNY.CONCEPCION Verified Customer Verified Customer

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Nice looking showroom, the whole process will be better when more inventory is on site. when more inventory is on site. More

by nickandluke9399 Verified Customer Verified Customer

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Great Transaction. Thank you! Darryl was very patient and took the time to show me the details of the car on my timeline. Thank you! Darryl was very patient and took the time to show me the details of the car on my timeline. More

by dawnk1965 Verified Customer Verified Customer

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I took my 2009 Hyundai Santa Fe in due to a recall. The vehicle would randomly just turn off without warning, so I attributed that to the possible recall issue. After inspection they stated they could The vehicle would randomly just turn off without warning, so I attributed that to the possible recall issue. After inspection they stated they could not find anything outside of the recall issue, that would cause the vehicle to shut off randomly . They stated the recall and what I was experiencing was a separate issue. So, of course, my vehicle was kept longer than expected to diagnose the problem. Because I avidly stated there is an issue and my service agent said she pushed the technician to look further. They finally was able to find there was an oil switch issue. And they recommended some sort of flush, in which I declined and said I'd address it later, which is not on the paperwork and they stated it would be. The total charge was $367.34 with parts and labor. Which seems expensive to me, especially because the parts are relatively cheap according to the cost breakdown on the paperwork I received. They stated they gave me a break on the diagnostic fees as well. According to reports there have been issues with my vehicle type cutting off randomly and there is a law suit pertaining to it. I did advise my service agent but she didn't make a comment stated that I would have to pay for th service and my extended warranty company wasn't going cover the charge. And to top things off, when I went to go pick up my vehicle the staff acted as if they didn't want to cash me out. I was the only one waiting to be checked out and one representative told another, when asked if they could help me, "you'll have to wait I am in the middle of something" so not only was I waiting longer than I should've been the customer service was awful! No acknowledgement. Just simply acknowledge his coworker by saying to her I'll have to wait! Truly not a good experience all around. Do better! More

by LATERRIACHAMBERS Verified Customer Verified Customer

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I liked the deal that Darryl Warren got for me on the car my wife wanted. Thanks Darryl for taking such great care of us. And a shout out to the ever debonair Jason Almeida who should be in movies. He was th my wife wanted. Thanks Darryl for taking such great care of us. And a shout out to the ever debonair Jason Almeida who should be in movies. He was the finance guy. More

by wheatleyarchipelago Verified Customer Verified Customer

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Darryl was very helpful and made the experience of buy a car amazing. He went above and beyond. car amazing. He went above and beyond. More

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My wife and I took a vehicle on a test drive withAJ and he did nothing to help us with the vehicle. We asked a simple question and he didn’t know the answer so he sat on his phone in the back seat looking he did nothing to help us with the vehicle. We asked a simple question and he didn’t know the answer so he sat on his phone in the back seat looking into his phone for a good part of the ride for the answer instead of focusing on us or the other options the vehicle had to offer. When we got back to the dealer he gave us a price and that was that. When I tried to negotiate the numbers his answer was “that is the price! You can shop around at other dealers and if you find a better deal you can bring me that deal and I will beat it”. This left a real bad taste in my mouth!! The next day Falica contacted me and I gave her the story and she asked me to come back to make it right. I was extremely hesitant to come back but I gave her a chance. We sat with Falica and she apologized for the experience we had and paired us up with Darryl. Darryl took his time trying to get to know us and what our needs were instead of throwing vehicles at us. He did the legwork that AJ didn’t want to do. Darryl was more concerned for us on the financial side as opposed to just making a sale. He presented us with vehicle options but wouldn’t allow us to test drive anything until the finance side was in order. This showed he cared more about us and not “just another sale”. We finally test drove a vehicle with him and we were please with how he presented it. First off, he sat in the passenger side so he can clearly explain with the vehicles options and features were. This didn’t happen the day before. He then gave his opinion on certain options the were a “need” vs “want”. That helped us put things into a better perspective. When we were done with the test drive he asked for our honest opinion and he actually wanted it. By the end of the night we were heading home in a new vehicle and not only were we happy with it, we were more happy with the experience that Darryl gave us. I will say that a few days later we noticed that AJ was on the paperwork and we were fuming. In our eyes Darryl was the one who deserved the full commission. AJ did nothing but push us away! I am glad that we were able to meet Falica and Darryl and have the experience we did with the two of them. At the end of it all it’s the experience and the customer support that brings clients back and I am a firm believer of this! More

by impala11419 Verified Customer Verified Customer

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Communication. Whenever I asked about oil changes during the three-year free service interval, I was told I was not at the correct time or mile interval, and I'd ha Whenever I asked about oil changes during the three-year free service interval, I was told I was not at the correct time or mile interval, and I'd have to pay for the service. When I called the dealership's service department to ask specifically when I could schedule the free service the representative said she didn't know. I asked for someone to call me back, but no one ever did. I scheduled for service last Friday and was told by an "outside" advisor that she didn't understand why I wasn't offered the free service in the past. My actual advisor informed me that I missed my last free service date by about six weeks, and I'd have to pay for the oil change and tire rotations. Since I was already there (a half hour from home) I authorized the service and payment. When it was completed, I was shocked that they wanted an additional service fee due to my use of a credit card! I ended up paying more than $140 for an oil change and tire rotation that would have cost about $75 at any other location. I just got blank stares when I told the advisor about the prior misinformation about the free service - no apologies or explanations. My sales experience several years back was fine, the dealership is attractive after their refresh. That and snacks in the waiting area do not even come close to making up for the lies and misinformation, nor the nickel and diming of service fees. I shall certainly use alternate service facilities in the future, and purchase my next car from a different dealer. More

by CLIFF19 Verified Customer Verified Customer

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