Poor communication from service department.
. had appointment to have my truck diagnosed on a Thursday.. truck was not diagnosed until Friday at 4:30 pm, part was ordered and was told I would be
. had appointment to have my truck diagnosed on a Thursday.. truck was not diagnosed until Friday at 4:30 pm, part was ordered and was told I would be notified when part was in… never received a call, I received a letter that my part was in about one week later. Had to call to schedule appointment for repair, service advisor had no idea my part was in and he stated my ticket had been closed.. they finally repaired my vehicle… also had a clunking noice coming from leaf springs when going over bumps at slow speeds.. problem was “no able to duplicate” provided recorded video of noise when manually pushing on the side of vehicle … they fixed only one side and installed plastic shims to the unaffected side.. overall very poor communication.
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by medico751
Verified Customer
Verified Customer
Jun 09, 2026 -
Greg Lair GMC responded
Thank you for sharing your experience with us. We understand your frustration regarding the communication issues and delays in diagnosing and repairing your truck. We appreciate your feedback, as it helps us identify areas for improvement at Greg Lair GMC.
Our team encourages you to reach out to us directly to address your concerns more thoroughly and ensure your vehicle is in optimal condition. Your satisfaction is important to us. Thank you for your patience.
Best,
The Greg Lair GMC Team
As always,,,made an appointment and the job was taken
care in a timely manner!!
care in a timely manner!!
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by bullgo
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Greg Lair GMC responded
Thank you for your wonderful review! We’re thrilled to hear that your appointment at Greg Lair GMC was handled promptly and to your satisfaction. We appreciate your continued trust in us and look forward to serving you again in the future!
Best,
The Greg Lair GMC Team
Great service.
Love the life time warranty. Been trading with them for several years. Will continue
Love the life time warranty. Been trading with them for several years. Will continue
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by janet.murdoch74
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Greg Lair GMC responded
Thank you for your wonderful review, Janet! We’re thrilled to hear that you’ve enjoyed our service and appreciate the lifetime warranty. Your loyalty over the years means a lot to us at Greg Lair GMC. We look forward to serving you again in the future!
Best,
The Greg Lair GMC Team
We have purchased two vehicles from this location and
have had no issues with the salesmanship.
have had no issues with the salesmanship.
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by michael.d.chambers3
Verified Customer
Verified Customer
Jun 05, 2026 -
Greg Lair GMC responded
Thank you for your kind words, Michael! We truly appreciate your loyalty to Greg Lair GMC and are thrilled to hear that you've had positive experiences with our sales team. If you ever need assistance or have questions in the future, feel free to reach out. Looking forward to seeing you again!
Best,
The Greg Lair GMC Team
Great Service as usual.
They found the problem and fixed it in a very short time. thank you
They found the problem and fixed it in a very short time. thank you
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by mark@smithwilsonlaw.com
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Greg Lair GMC responded
Thank you for your wonderful review, Mark! We’re thrilled to hear that you received great service and that our team was able to quickly identify and fix the problem. We appreciate your support and look forward to serving you again at Greg Lair GMC!
Best,
The Greg Lair GMC Team
Professional, friendly technicians provided prompt
service, clear communication, quality repairs, and excellent customer care throughout.
service, clear communication, quality repairs, and excellent customer care throughout.
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by bugszee
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2026 -
Greg Lair GMC responded
Thank you for your wonderful review! We’re thrilled to hear that you experienced professional and friendly service at Greg Lair GMC. Our team takes pride in providing clear communication and quality repairs, and it's great to know we met your expectations. We look forward to seeing you again for your future needs!
Best,
The Greg Lair GMC Team
We came in for the first oil change and it could not have
been easier! In the time it took to drink a bottle of water and check my email, they were done.
been easier! In the time it took to drink a bottle of water and check my email, they were done.
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by kurtwales
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2026 -
Greg Lair GMC responded
Thank you for sharing your experience, Kurt! We’re thrilled to hear that your first oil change at Greg Lair Buick GMC was so quick and convenient. We pride ourselves on efficiency and customer satisfaction, and we look forward to seeing you again for your next service!
Best,
The Greg Lair GMC Team
Greg Lair is the best dealership around!
Great service and people to work with. I highly recommend them and have purchased a few vehicles from Greg.
Great service and people to work with. I highly recommend them and have purchased a few vehicles from Greg.
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by shane74
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2026 -
Greg Lair GMC responded
Thank you for your wonderful review, Shane! We’re delighted to hear that you’ve had great experiences at Greg Lair Buick GMC and appreciate your loyalty. It’s fantastic to know that you find our service and team helpful. We look forward to assisting you again in the future!
Best,
The Greg Lair Buick GMC Team
I like the dealership I’ve traded with them for years.
I’ve always got a good deal and I’m still taking my truck in for service. They do a good job thank you.
I’ve always got a good deal and I’m still taking my truck in for service. They do a good job thank you.
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by tmarez67
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Greg Lair GMC responded
Thank you for your kind words! We truly appreciate your loyalty to Greg Lair Buick GMC over the years. It's great to hear that you've consistently found good deals and are satisfied with our service. Looking forward to seeing you again for your truck's next service. Thank you for choosing us!
Best,
The Greg Lair Buick GMC Team
They were going to have my car out on Wednesday but
Thursday, done a good job
Thursday, done a good job
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by dale.moyer48
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2026 -
Greg Lair GMC responded
Thank you for your feedback, Dale! We're glad to hear that your car was completed on Thursday and that you were satisfied with the work done. If you have any further questions or need assistance, please feel free to reach out to us at Greg Lair Buick GMC. We look forward to assisting you again!
Best,
The Greg Lair Buick GMC Team