Darren Sooknanan

ABSOLUTELY TERRIBLE! In November of 2024, went to service at Mazda of Palm Beach for check engine light regarding "Brake Failure". Aside from the light, my Mazda 3 In November of 2024, went to service at Mazda of Palm Beach for check engine light regarding "Brake Failure". Aside from the light, my Mazda 3 operated completely normal, stopped normal, with no issues. Service Dept and Tech told me I needed a complete break job, and it would cost $1600.00. When I said no way, they told me it was "metal on metal", a safety issue, and I shouldn't even drive the car. They charged me $250 for the diagnostic fee and I took the car home. Next day I pulled the wheels off, and what do you know, pads and rotors were fine with plenty of life left. I called, complained, sent them images of my good brakes, and they apologized, agreed, and said they would refund my diagnostic fee. It never happened, I ended up filing a claim with my credit card company and they did get my money back, what a pain in the butt. So what every happened with my brake light? I went on Youtube, found out it was a minor electrical issue, and fixed it myself in 2 minutes for 50 cents! I will not return, and do not recommend Mazda of Palm Beach! More

Report | Print

I had an exceptional experience with the service advisor Darren! From the moment I walked in, he was welcoming, professional, and attentive to my needs. He took the time to listen to my concerns and ensured Darren! From the moment I walked in, he was welcoming, professional, and attentive to my needs. He took the time to listen to my concerns and ensured that all my questions were answered clearly. His knowledge and expertise were evident, and they kept me updated on the progress of my vehicle throughout the service. The entire process was smooth, and I truly appreciated the level of care and attention I received. I highly recommend him and his service, and I’ll definitely be coming back in the future! More

Report | Print

Exceptional service , very friendly and knowledgeable in his work. He said 1.5 hours and it was definitely 1.5 hours. He was happy to help and listened attentively to my concerns. his work. He said 1.5 hours and it was definitely 1.5 hours. He was happy to help and listened attentively to my concerns. More

Report | Print

This has been the salesperson I have ever dealt with, and believe me I have had a lot of new cars in my long lifetime. And the dealership is beautiful and the the managers and assistants are all the greatest believe me I have had a lot of new cars in my long lifetime. And the dealership is beautiful and the the managers and assistants are all the greatest. But I have to say, Ben is by far the best man I have ever dealt with. He is kind and patient and tells you the truth. I think. Lol. I have other friends about Ben and the dealership, and I am positive they will be seeing Ben in the near future. Thanks again Ben for all your help today. By the way, I only came there for my scheduled oil change and got this new one with Bens service to me. 👍🏻👍🏻👍🏻👍🏻👍🏻 More

Report | Print

Had to double check a sensor. Darren in the service department was wonderful, helpful, and quick. Great service as always. Darren in the service department was wonderful, helpful, and quick. Great service as always. More

Report | Print

Had to double check a sensor. Darren in the service department was wonderful, helpful, and quick. Great service as always. Darren in the service department was wonderful, helpful, and quick. Great service as always. More

Report | Print

Very good attention and effort to satisfy needs. I love the service how it is organized I love the service how it is organized More

Report | Print