Darren Heath

We recently bought a new Atlas Cross Sport, and Ricardo Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was wit Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was with me that day. The overall process took only a couple hours and we left extremely happy. More

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I bought my 2022 VW Taos from Bill Jacobs VW. The car was in an accident on March 3, 2025, and it is still not repaired due to a part on backorder with no ETA. I've been without this car for almo The car was in an accident on March 3, 2025, and it is still not repaired due to a part on backorder with no ETA. I've been without this car for almost 4 months now and Bill Jacobs has done NOTHING to assist me with this issue. I've emailed Darren Heath and every other person on their leadership team and they won't even respond to me. VW Corporate just refers me to the dealer. The body shop and the insurance company has never seen anything like this, especially with the lack of communication or empathy by the dealer and manufacturer. I own two VWs but now when I'm stuck in this limbo, the dealership just ignores me. I actually had to buy another car because we needed a car - and the ironic thing is if Bill Jacobs VW had cared at all about this issue, I was likely buying a Taos or Tiguan from them for my middle daughter who is now driving. For their GM to not even have the decency to respond to an email from a customer is quite telling. More

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Very attentive to their customers and very willing to ensure happiness as well as provide quality service ensure happiness as well as provide quality service More

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Love this place! Got my third VW from Robert B and for the third time had an outstanding experience with him. Chris V in finance was also very welcoming and helpful w Got my third VW from Robert B and for the third time had an outstanding experience with him. Chris V in finance was also very welcoming and helpful when picking out extended warranty’s for my new 2025 Tiguan. Thank you everyone at Bill Jacob’s VW! More

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The dealership has supported me with each lease that I have had. Prior to leasing I had a Volkswagen silver beetle in the service I got from the service department was excellent. have had. Prior to leasing I had a Volkswagen silver beetle in the service I got from the service department was excellent. More

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I had the pleasure of working with Jim Jacobson both day that I was at this dealership and he was amazing. Not only was he good at helping me narrow out my options, but he made us feel comfortable the whole that I was at this dealership and he was amazing. Not only was he good at helping me narrow out my options, but he made us feel comfortable the whole way through. It was my first time and he was so helpful, walked us through everything step by step, along with Chris, and made it such an amazing experience. Thank you! More

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Shady practices, dodging calls and not updating customers on anything pertaining to financing. The salesperson was nice (Gerardo). on anything pertaining to financing. The salesperson was nice (Gerardo). More

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Bill Jacobs made the buying process so easy with honesty, transparency and enthusiastic product knowledge. Our sales person, Jim Jacobson, was excellent and the F&I department made that part easy. transparency and enthusiastic product knowledge. Our sales person, Jim Jacobson, was excellent and the F&I department made that part easy. More

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Jim Jacobsen was an absolute pleasure to work with. Jim was extremely knowledgeable and helped us through the process from start to finish. It was a great experience working with Jim and the entire s Jim was extremely knowledgeable and helped us through the process from start to finish. It was a great experience working with Jim and the entire staff at Bill Jacobs VW. More

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This was the best experience we’ve ever had with a car dealer and buying a new car. dealer and buying a new car. More

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