Darius Golden | Page 5

Bought a certified Honda Odyssey, along with the extended warranty. I don't buy used cars, but needed a feature only found on this particular year Odyssey. While under warranty complained that the rear t warranty. I don't buy used cars, but needed a feature only found on this particular year Odyssey. While under warranty complained that the rear tail gate latch wouldn't work consistently in the cold. Both times told they couldn't duplicate the problem. One time, service tech said he "sprayed" it, so that would help. Spring comes, all good. Get a cold snap, boom, tail gate latch gets glitchy, won't work. I Googled thinking I could just spray it myself it I knew what to do, and first thing that comes up is a TSB. Known problem on this van, trove of complaints, TSB was published five years ago, latch fails when temps go below 34F, needs to be replaced. Clearly a Honda dealer servicing hundreds of vans has knowledge of this. So I take it back and what do you know, I'm right. Latch needs to be replaced per the TSB, but guess what? The vehicle is still in the warranty time period but there's a "or 100,000 miles" in the fine print, and I'm over the mileage by 4000. In hind sight I realize that they didn't "find the problem" because they took it into their heated shop. Wilde's service department took advantage of me, clearly knowing that the TSB was there, and that by taking it into a warm environment they'd be able to say they couldn't find an issue . Their only offer was they'd give me 10% off the $800 repair. A repair which should have been done when I complained about it while under warranty! This smacks of dishonesty. I brought it in while it was under warranty, the problem persisted, they're responsible. Its not even about the money. I was aware that there were other maintenance items due on this van which would add up to a couple thousand (like the timing belt/tires), expected them to recommend them, planned on having work done while the latch was being repaired. Now I'd rather chew glass than give them a single dime. Service departments are what keeps a customer coming back to buy vehicles, and I would never buy again from Wilde. I strongly recommend if you're reading this, and thinking of buying from them, you think twice. I purchase vehicles for my business so I have relationships with other dealers in the Madison area. I've never experienced anything remotely like this anywhere else. Wilde Honda is not trustworthy. I'd like to clarify that I don't hold Darius in service responsible for this. Its managements fault. More

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DARIUS is the best service agent anyone can get. I cannot say enough about him always caring for my family and me. I come to Wilde East Towne Honda for two people for service, DARIUS, and Jeff, f I cannot say enough about him always caring for my family and me. I come to Wilde East Towne Honda for two people for service, DARIUS, and Jeff, for any car sale I need. Thank you, Darius and Jeff, for providing such an excellent customer service experience. More

by LUV2DRIVE Verified Customer Verified Customer

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Wilde always does a great job with fast and reliable service. Their customer service is one of the reasons we buy Honda cars and trucks. service. Their customer service is one of the reasons we buy Honda cars and trucks. More

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Took exceeding long a wait for an oil change (two hours) and B1 inspection. Supposed to wash the car and thy did not. Not sure if tires were even rotated. and B1 inspection. Supposed to wash the car and thy did not. Not sure if tires were even rotated. More

by RICHARDMASON Verified Customer Verified Customer

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I had an oil change and tire rotation. All went very well and in a timely fashion. Darius Golden was outstanding and very cordial. Joe Coyle All went very well and in a timely fashion. Darius Golden was outstanding and very cordial. Joe Coyle More

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The service receptionist was friendly and organized. The wait was a bit longer than estimated, but I came on a busy day. And they did multi-point inspections in addition to oil/filter changes and rotati The wait was a bit longer than estimated, but I came on a busy day. And they did multi-point inspections in addition to oil/filter changes and rotating all four tires. It was an overall very good first-time experience. More

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I had a great experience, and Darius was very knowledgeable when explaining services and parts to me! knowledgeable when explaining services and parts to me! More

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I didn’t feel pressured to do any service that I could put off until my next oil change. put off until my next oil change. More

by rfquacke Verified Customer Verified Customer

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Very helpful and knowledgeable. Explained everything really good when my car was done.seemed like a really kind person! Explained everything really good when my car was done.seemed like a really kind person! More

by TREINENV Verified Customer Verified Customer

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I was very satisfied with all the work done and advisor’s followups at this dealership’s shop. followups at this dealership’s shop. More

by CCHOU1 Verified Customer Verified Customer

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