Darius Golden | Page 4

Darius got me in and out. He kept me updated on the status of my van the entire time. Also happy you guys got new computers in the waiting room area. He kept me updated on the status of my van the entire time. Also happy you guys got new computers in the waiting room area. More

by Mike Verified Customer Verified Customer

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Mr. Darius Golden was helpful. The work was done more quickly than I anticipated. I really appreciate the free carwash. The service center is in a location that is not too far to go to. I would like H quickly than I anticipated. I really appreciate the free carwash. The service center is in a location that is not too far to go to. I would like Honda to reconsider offering the Honda Fit for sale in the US again. If you have any influence with the higher ups, please let me know that I will not be buying any of their larger vehicles, but I would definitely buy another Fit when I need a new car. More

by ARTEMIS53704 Verified Customer Verified Customer

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Great dealership … clean and everyone at the dealership is so so nice. Free popcorn is the best is so so nice. Free popcorn is the best More

by SCUBABOMBER Verified Customer Verified Customer

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Stellar service all around, thank you! Alex is the man, always a pleasure to work with!! Alex is the man, always a pleasure to work with!! More

by TMESSER83 Verified Customer Verified Customer

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Darius was very nice and helpful. It seemed like the service dept. was understaffed though since Darius was multitasking and there didn't seem to be anyone else around. When I called It seemed like the service dept. was understaffed though since Darius was multitasking and there didn't seem to be anyone else around. When I called to make my service appt., nobody ever picked up the phone, so the admin person answered my questions and scheduled my appt. Unfortunately, our services were not done the day we expected them to be. Thankfully, we were given a loaner car so that we were not without a vehicle. It all worked out in the end, and we are very happy our visit. More

by RENEEL03 Verified Customer Verified Customer

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Great customer service. Very professional. The tech was trustworthy. Explained what I needed in detail. Very professional. The tech was trustworthy. Explained what I needed in detail. More

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I was quoted four tire cost of $576. 48 which is what was actually reflected correctly on the final bill. This is where the transparency in cost stopped. I was quoted $166.48 for labor, 48 which is what was actually reflected correctly on the final bill. This is where the transparency in cost stopped. I was quoted $166.48 for labor, balance, valve stem and all disposal fees. The final bill was $189.95 or an additional $23.47. I was then charged "Misc Charges" of $58.99 which the service tech (Darius) could not tell me what this amount consisted of and was never part of the quote. So, I ended up paying about $83 more than what I was quoted (by Austin). This isn't a large dollar amount for most; however, if you're going to provide a quote, you should only have to pay what the quote was (unless there is some extenuating circumstances). Not a good business model in my book. More

by JEFFH Verified Customer Verified Customer

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Unfortunately, I had to wait 30 minutes for service check in. Darius was the only available agent and although there were at least 10 other customers waiting was delightful, did not rush me, gave me full att in. Darius was the only available agent and although there were at least 10 other customers waiting was delightful, did not rush me, gave me full attention and answered my questions. Also, I was charged for the oil change and tire rotation even though I had previously pre-paid for those two services. Darius’ computer system did not register that previous payment. So now, when I return to the dealership I will show my pre-paid coupon and request my refund. Also, it was a long wait for my car. My appointment was scheduled for 10:15 and I left at 1:15. Although Darius provided a great service, I will only recommend this service center when it is staffed with more than 1 working representative. More

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Everything was done to our satisfaction. Darius was wonderful as always. We appreciate his courtesy to us. Darius was wonderful as always. We appreciate his courtesy to us. More

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Nice and simple service call for regular maintenance. The staff was helpful and the waiting room was very good. The staff was helpful and the waiting room was very good. More

by JIMBOULLION Verified Customer Verified Customer

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