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Darian Cazares
Darian Cazares at Tucson Subaru
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Darian Cazares

Express advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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2 Reviews

Dealership Experience

2 yrs, 4 mos

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2 Reviews

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2 Reviews of Darian Cazares

August 03, 2024

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Employee Rating

Dealer cross threaded lugnuts, blamed customer and then refused to fix the problem they caused. More

by S.E
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Artie Gonzales

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Aug 26, 2024

Tucson Subaru responded

Customers wheel stud and nut has been replaced twice and we have taken care of both. Advised customer we could not keep replacing when work is being done elsewhere, all wheel lug nuts are hand torqued to specifications. If you would like to discuss further, contact me at 520.447.8956 or agonzales@tucsonsubaru.com.

Aug 26, 2024

S.E responded

The wheel studs, and nut have been replaced twice due to the dealership cross threading the lugnuts onto the stud during their routine service & tire rotation. No other work is being performed by any other garage. It is impossible to cross thread a lugnut when removing them, only putting them onto the car, which has all been performed by Subaru of Tucson. Contrary to the above statement, Darian, the service tech informed us that the lug nuts at this dealership are in fact tightened with a lug wrench torched to 20psi, so whoever responded above for the dealership (Or Darian), is lying. Upon fixing their mistake, Subaru of Tucson asked us to take down our reviews. We won't be.

February 10, 2024

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Employee Rating

Darian was efficient and answered my questions for my 1 year old Subaru Outback. Thanks Darian and service team. More

by amsatkins
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 04, 2024

Tucson Subaru responded

Thank you very much!

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