Danny Hensel

flcoqui responded

Have reached out thru BBB, now Dealer Rater. Was asked to give you a 4 try to detail the truck. Took me 3 months to get rid of the cigar smoke. I quit smoking almost 17 years ago. Maguires auto detail, and a bottle of Febreeze with some elbow grease removed that stench. Mr Branford requested the fourth detail, said crew had been fired. 3 tries was enough to have done the Job. Had we known your folks could not keep their word, we would have gone to another dealership. What broke the Camels Back was that Lady’s attitude. Spare Tire are “OPTIONAL”! Been to several Dealerships in area. They say they won’t sell a vehicle at $32,000 without a spare. I asked thru my BBB complaint for the money I lost due to vehicle payoff was not met. Mr Hansel was told repeatedly to write deal as if we owed $15,000 per the 2 Trade-ins. The following Monday, I took the account numbers in with the 14 day payoff’s. No one contacted us to amend the contract, NO ONE took an interest. I stopped by and had my 3 car to meet the difference in the payoff. That should never have happened. Truck is running amazing. Feel as if this dealership was not Honest with us. The Extra in Payoff we were going to apply towards a Repair Program. Why was the contract not amended? Where is the spare tire and rim for this truck? Why should we Trust you and Step One Automotive Group?