Danny Galvan

I want to recognize the team at Bettenhausen, Tinley Park, for how they ultimately handled a complex service issue with my Jeep Grand Cherokee L. The situation involved a challenging diagnostic proce Park, for how they ultimately handled a complex service issue with my Jeep Grand Cherokee L. The situation involved a challenging diagnostic process that required coordination with corporate engineering and took longer than expected. What truly stood out, however, was how dealership leadership stepped in, took the time to fully review the situation, listened to my concerns, and ensured the matter was resolved fairly and professionally. Danny and the management team demonstrated a high level of accountability and customer focus. Communication was clear, the issue was prioritized, and the team followed through on everything we discussed. In the end, the vehicle was properly addressed and the experience was handled the right way. Delays & unforeseen issues can happen in any service environment; what matters is how a business responds. Bettenhausen showed integrity, ownership, and a genuine commitment to doing the right thing, which is what earns trust and long-term loyalty. I would confidently recommend their service department and would not hesitate to return. More

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The absolute best and professional service for me and my vehicle. I have some health problems that were addressed, made my visit very comfortable. Thank you very much GREAT SRVICE vehicle. I have some health problems that were addressed, made my visit very comfortable. Thank you very much GREAT SRVICE More

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I am always very satisfied with customer service and quality of workmanship when I bring my car in. quality of workmanship when I bring my car in. More

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Everything and everyone was exceptional! !! Jackie is amazing I will definitely be back when my next service is due !! Jackie is amazing I will definitely be back when my next service is due More

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Always, always have gotten great service from the staff. I bring my autos here for all my needs. I bring my autos here for all my needs. More

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Always great service and they get the job done in the time they say they will. time they say they will. More

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Was pleased with the whole experience. It was my first time visiting your location. Was a pleasant experience. It was my first time visiting your location. Was a pleasant experience. More

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Fast and reliable I recommend them to get your vehicle serviced I drive out of my way because the customer service is excellent serviced I drive out of my way because the customer service is excellent More

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The salesman was friendly and helpful. He was very patient with us as we were making our decision. He was very patient with us as we were making our decision. More

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I drove my 2018 Jeep Grand Cherokee in to see if I could get a good will repair on the head gasket since my Jeep only has 43,000 miles. I received no repair and no good will. They charged me $210 for nothi get a good will repair on the head gasket since my Jeep only has 43,000 miles. I received no repair and no good will. They charged me $210 for nothing, my Jeep broke down less than 2 miles away after I picked it up, because whoever worked on it didn’t tighten the valve cover screws back up and one was missing. It was leaking oil and lost power, all the lights on the dash came on. I had to get it towed home. Of course, Ryan the service manager denied even doing anything to the engine, even though it’s in the paperwork they gave me. No accountability whatsoever. Do not patronize this dealership or their service center. Jeep does not stand by their crap 3.6L penstar engine. Stay away from these vehicles. Not reliable. I learned that the hard way👎 More

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