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Danniela Alves
349 Reviews
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349 Reviews
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349 Reviews of Danniela Alves
September 05, 2025
This is my fourth transaction with Naples Mazda and my sales representative Phil Falzarano. Phill must be doing something right to garner repeat business, and yes he does. Phil always exceeds my expect sales representative Phil Falzarano. Phill must be doing something right to garner repeat business, and yes he does. Phil always exceeds my expectations. The dealership encourages team participation and it shows. Naples Mazda is fortunate to have Phill on their team. More
by ampatrick44
Verified CustomerOther Employees Tagged: Phil Falzarano, Daniel Ortiz
August 28, 2025
I have always had good service with this dealership even though I have purchased a number of vehicles from them though I have purchased a number of vehicles from them More
by LWD55 Lewis
Other Employees Tagged: John Lazor, Phil Falzarano, Marcos Gonzalez, Daniel Ortiz, Roger Hess , Abe, Tyler
August 22, 2025
Naples Mazda does a great job of seeing your vehicle in a timely manner and getting it done quickly. Everyone is helpful and friendly. timely manner and getting it done quickly. Everyone is helpful and friendly. More
by JEANCASTELLI
Other Employees Tagged: Roger Hess, Noah Ryan
August 19, 2025
The work was done quickly and I was kept informed on all the progress and potential problems. the progress and potential problems. More
by mmmelmax
Other Employees Tagged: Roger Hess, Noah Ryan
August 15, 2025
This is an email that was sent to the service manager on 7/31 to which he did not respond — Hey, good afternoon My name’s Teagan, the # on my account is 239.378.4234 I have a few issues I wanna 7/31 to which he did not respond — Hey, good afternoon My name’s Teagan, the # on my account is 239.378.4234 I have a few issues I wanna speak directly to you about at this point because I’m genuinely irritated I’ve never been in for service at your center until this week. I called last Wednesday after I shattered my rear view mirror, I gave a ton of info about the car/make/model/etc & asked if the part was in stock, I was told yes & scheduled for an appt for this week. When I came in they did general inspections & I bought a few up charges but my side mirror couldn’t be replaced because you don’t have the piece in stock. So my ‘service advisor’ Maria { ‘’ because I think she was just there when I came in vs being the person I set the appt up with who gave me false info} had me pay up for what I needed to & said the part would be ordered, in by Wednesday & I can schedule for Thursday so I was annoyed but took that on the chin & kept moving I called today to speak to someone about confirming that the part was in, he said I’d need to talk to the parts department, I was beginning to say ‘okay I do have another question’ but he was so quick with ‘talk to parts’ & transferring me over that now it doesn’t even matter what I was gonna ask yk eat that too, fine I talked to the guy in parts, the ONLY person who hasn’t had a weird attitude or been unhelpful. He said the part not only isn’t here but was never ordered, honestly not surprising at all because that’s why I called to check before taking myself 30 mins up the road for nothing. So he says it can come in by tomorrow but I have to prepay for it that’s probably why it never got ordered. Which is SOOO annoying because all I have wanted since 7/23 is this xxxx mirror replaced. I would have prepaid for it on the 23rd or when I came in on the 28th but NO ONE thought to make that happen, make that information clear or call me within the last few days realizing their mistake. On top of that he said what I’d need is $700+ where as I was told it would only need a mirror at $345 so that discrepancy is insane I’m not a service center employee, I wouldn’t know or expect to take the lead in making sure things are handled, lined up, or done properly. I’m already struggling to do that simply to bring my car in for an appt or find time to be without a car because I haven’t even been able to ask if y’all have loaner vehicles bc I just get hung up on essentially The entire situation is very frustrating because I’ve tried to do the correct thing for a week by coming to you guys to get it genuinely replaced vs any 3rd party or diy hassle & I still have no light at the end of the tunnel with this because I don’t wanna work with an advisor or a team who lets *massive* pit falls happen or seem like they don’t have a care in the world other than the clock getting to the end of their shift For real & genuinely super frustrating simply trying to get a mirror More
by youngsfamily2025
August 07, 2025
Great dealership, just too expensive. Leased 4 cars there when we moved to Florida, then after checking with another dealership in 2021, we went to another dealership as you were not pric Leased 4 cars there when we moved to Florida, then after checking with another dealership in 2021, we went to another dealership as you were not price competitive! More
by Wilepost
Other Employees Tagged: Roger Hess, Noah Ryan
August 02, 2025
They explained costs and services and responded thoroughly about my questions with regard to extended warranty. They are always very pleasant to deal with. thoroughly about my questions with regard to extended warranty. They are always very pleasant to deal with. More
by richmiller12741
Other Employees Tagged: David Landi, Nairoby Torres, Daniel Ortiz, Roger Hess, Noah Ryan
July 27, 2025
Sales team values customer loyalty, finance team demonstrates transparency and integrity, service team is amazing and highly responsive. You will have a great experience building a relationship with demonstrates transparency and integrity, service team is amazing and highly responsive. You will have a great experience building a relationship with Naples Mazda! More
by nhtrent68
Other Employees Tagged: John Lazor
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