Danilo Urena

Kia Hollywood was advertising online a "dealers choice" discount for the car I was interested in buying. I filled out a form online and was contacted by a sales person who confirmed that I could get the c discount for the car I was interested in buying. I filled out a form online and was contacted by a sales person who confirmed that I could get the car at that rate, they had one in stock, plus 0% financing was available and she quoted approximately how much my payments would be. (which was not true) I brought a screen shot of the numbers I was quoted online to the dealership. They knew nothing about the promotion and did not want to honor it. They finally came down on the price to match what was quoted to me online and on the phone, but said that 0% financing was not available, even though I was told on the phone it was and I have excellent credit. There was NO accountability for what their sales person represented to me on the phone. I felt lied to in order to get me to the dealership. (bait and switch) Once I purchased the car (four hours later), the car was not detailed before handing it over. There was salt or sand or crumbs - something inside the car console, and perhaps a bit of spilled drink in the console (sticky spots I had to clean later). The inside of the car was a bit dusty and had fingerprints too. Earlier when I had first checked out the car, the seats, door and floormats were wet as if someone might have left the sunroof cracked while it was raining. By the time I left that night it was dark, late, and I still had a long drive home, so I didn't feel like waiting another hour for them to polish up my car. But it was the first time I've ever purchased a new car where it wasn't super clean and freshly detailed upon delivery. I love my car, but would never return to Kia Hollywood. More

by SESTEVEZ0 Verified Customer Verified Customer

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Everthing was great from sales to finance. A bit dissapointed in my vehicle prep; a week later and I'm still peeling plastic and I still have to remove window sticker glue myself. Also would A bit dissapointed in my vehicle prep; a week later and I'm still peeling plastic and I still have to remove window sticker glue myself. Also would have liked further instructions regardgint the display panel use and set up. More

by Marns0526 Verified Customer Verified Customer

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Good service short time and friendly atention plus offer options to good maintenance a d car care options to good maintenance a d car care More

by FABIOOJEDA Verified Customer Verified Customer

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I walked into Hollywood Kia just browsing, but thanks to Danilo’s exceptional service, I drove out in my first ever car with confidence, excitement, and not a single regret. From start to finish, the entire Danilo’s exceptional service, I drove out in my first ever car with confidence, excitement, and not a single regret. From start to finish, the entire team, from management to finance, treated me like family, making the whole process smooth, transparent, and stress free. Being a first time buyer, I had no idea what to expect, but Danilo went above and beyond to walk me through every step, explaining everything clearly and in detail. He made sure I felt comfortable and informed, and that meant everything. Danilo is truly an asset to this dealership. Because of him, I chose my brand new K4 over a Camry, and I couldn’t be happier with my decision. His patience, kindness, and dedication made all the difference. I can’t thank him enough for making this such an incredible experience. I’ll definitely be coming back for future purchases! Thank you, Hollywood Kia, and a special shoutout to Danilo for treating us with such genuine care! More

by andres sandoval Verified Customer Verified Customer

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Since I start with KIA Hollywood the personnel was so attentive and responsive about what are my needs on service ans sales. attentive and responsive about what are my needs on service ans sales. More

by BETZAIDA1223 Verified Customer Verified Customer

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Friendly, knowledgeable and respectful. The staff was prompt and very helpful. Even transferring the insurance was made easy! The staff was prompt and very helpful. Even transferring the insurance was made easy! More

by cekonomos Verified Customer Verified Customer

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Received very good service from everyone I dealt with during my recent purchase on the 31 during my recent purchase on the 31 More

by MMORAN1124 Verified Customer Verified Customer

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My recent car buying experience at the Kia dealership was a breeze, thanks to the exceptional service provided by my salesperson Daniel and the finance guy Elias. Daniel was incredibly knowledgeable, patient a breeze, thanks to the exceptional service provided by my salesperson Daniel and the finance guy Elias. Daniel was incredibly knowledgeable, patient, and went above and beyond to ensure I found the perfect vehicle that met my needs and budget. Elias was equally impressive, guiding me through the financial process with clarity and efficiency. Their professionalism and dedication made the entire experience stress-free and enjoyable. I highly recommend this dealership and would like to give a special shoutout to Daniel and Elias for their outstanding work! More

by billielous Verified Customer Verified Customer

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Danilo was a competent informant and explained everything to me very well. The new hybrid cars have their own history. I really recommend it. to me very well. The new hybrid cars have their own history. I really recommend it. More

by keflash Verified Customer Verified Customer

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After purchasing/leasing 16 cara from the prior owners of Hollywood Kia, this dealership is no longer the same. Hollywood Kia, this dealership is no longer the same. More

by casablancabags Verified Customer Verified Customer

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