Daniela Velazquez Martinez

Carlo Verde provided me a STELLAR customer service experience! He goes above and beyond when he sees a customer even when he just walked into the lobby and that is what exactly he has done. His authen experience! He goes above and beyond when he sees a customer even when he just walked into the lobby and that is what exactly he has done. His authenticity and truly caring demeanor about the customers of Honda are a great asset to the Service department and Honda itself. Authenticity rarely comes and he has it. More

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Great service, was quickly in and out. Service rep kept me informed. Loved the new video of the work being done. Service rep kept me informed. Loved the new video of the work being done. More

by ANETTE.NIEWALD Verified Customer Verified Customer

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Customer service 💯very professional and supportive . My highest gratitude to Jose for handling issues processionally and to customers satisfaction . Am a happy customer My highest gratitude to Jose for handling issues processionally and to customers satisfaction . Am a happy customer More

by DAMARIS.NJUGUNA Verified Customer Verified Customer

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Dani was great, every bit i did with her was great. It was unfortunate my issue was not fixed the first time, especially since I called requesting the swaybar be the original fix. I was also disappo It was unfortunate my issue was not fixed the first time, especially since I called requesting the swaybar be the original fix. I was also disappointed that loose parts were left on my windshield when i left the dealership. They rolled across my window shield on my way home. More

by Henrygmirassou Verified Customer Verified Customer

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Manly Service Team was awesome again. Thank you Dani, for being able to get my daylights installed under warranty! The Manly service technicians did such a great job, my head lights loo Thank you Dani, for being able to get my daylights installed under warranty! The Manly service technicians did such a great job, my head lights look beautiful!! Dani has helped my twice now, and I appreciate the care I received. My experiences with the service team is what makes it worth the money and what makes me always bringing my vehicle back!!! More

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Always feel heard, pampered and well cared for. It makes me feel safe to know they do a great job. It makes me feel safe to know they do a great job. More

by BPEARSONTRUCK Verified Customer Verified Customer

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The service was great. I was happy to get a video showing the persons name who worked on my car along with showing what was done as well as checking my tire pressure and ba I was happy to get a video showing the persons name who worked on my car along with showing what was done as well as checking my tire pressure and battery hen ended the video with his name again and to reach out if I had questions. What a thoughtful way to include the customer. I really appreciated this. It meant a lot. Also I had mentioned that I wanted a different vehicle and I was provided an estimate for my vehicle if I was to trade my car in. I appreciated this and unfortunately my husband wanted to wait on doing a trade in but all the help and information was great. The service when I arrived was great above and beyond. Dani was a great help and so was the young man at the parts counter as well as Adrian who did the service on my car. I wish I could remember the name of the woman who put together the estimate for trade in for me but she was great as well. Thank you so much from a customer who appreciates how great the service department team did and who goes above and beyond. I hope that Honda appreciates their employees and what a great job they do by letting them know verbally and financially. Great all around. Thank you. Remembered names to also mention Denise and Mason. Thank you. More

by biggestbig1973 Verified Customer Verified Customer

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Received excellent customer service, they organize for a loaner car for over 2 weeks that my car was under repair! Thx Dani, working with you was amazing! loaner car for over 2 weeks that my car was under repair! Thx Dani, working with you was amazing! More

by rosewainainah Verified Customer Verified Customer

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My satisfaction supersedes my previous negative review. I was frustrated that my promised one-day service turned into a problem that caused me six separate visits (at the time) to fix — and ultimately it I was frustrated that my promised one-day service turned into a problem that caused me six separate visits (at the time) to fix — and ultimately it took EIGHT trips. But with the repair finally being done right, management’s apology,, and management’s expression as to the unfortunate circumstances being a learning experience, I am pleased to be able to recommend Manly Honda with a top review. They really do have good people, and the waiting area is very pleasant. More

by DATAGUYY Verified Customer Verified Customer

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I scheduled an after-market installation (trailer hitch & heated steering wheel), which took two full days instead of the one day that was promised. Then upon pickup, TWELVE different waning lights continuo heated steering wheel), which took two full days instead of the one day that was promised. Then upon pickup, TWELVE different waning lights continuously flashed. Third day… Manly couldn’t fix it and had to order a part. Fourth day… the part was defective. Fifth day… the part ended up not being there after all. I now have a SIXTH day scheduled. Disappointing service, for sure, with so much of my time wasted to date. And it’s still not fixed, so things might get even worse. (I have no issue with service rep Dani, however.) More

by DATAGUY Verified Customer Verified Customer

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