Daniel Tesfaye | Page 3

Great customer service, just the wait time can be long and that's my only concern. Being there a long period of time with a kid can be hard, but they are helpful. and that's my only concern. Being there a long period of time with a kid can be hard, but they are helpful. More

by liyah Verified Customer Verified Customer

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John was simply amazing! !! He hung with us to the very end and was very helpful and informative about the vehicle. Everyone did what was needed to satisfy us with customer se !! He hung with us to the very end and was very helpful and informative about the vehicle. Everyone did what was needed to satisfy us with customer service. More

by Kaynet61 Verified Customer Verified Customer

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My service tech was prompt, informative, & very helpful. I would def come back to work w| him. I would def come back to work w| him. More

by jenthach Verified Customer Verified Customer

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They were AWESOME, and they were helpful to my needs and took the time to make sure I was pleased!! Greatly appreciate took the time to make sure I was pleased!! Greatly appreciate More

by gmarcella73 Verified Customer Verified Customer

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They were all very professional. The deal went very well. We are pleased with ALM West. The deal went very well. We are pleased with ALM West. More

by Srujana.kandagadla Verified Customer Verified Customer

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Love my car buying process , Lavelle , Dante, Brian and Daniel did a great job! Will be bringing my vehicle back for service Daniel did a great job! Will be bringing my vehicle back for service More

by matthewsmekhi17 Verified Customer Verified Customer

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What a nightmare! From May 2024-July 2024 Mrs. Williams and Anthony Price completely lied to me and my husband and gave us the run around regarding the issues with my From May 2024-July 2024 Mrs. Williams and Anthony Price completely lied to me and my husband and gave us the run around regarding the issues with my car stuttering when I drove it. We were told my car was being worked on, when in fact it wasn't. Our calls weren't returned, and we were forced to drive up to the dealership to get answered. We were told they had no loner cars available, when in fact another customer was able to get one. We asked on several occasions to speak with the owner of ALM AND THE GM, but neither one cared enough to call us AT ALL. I sent emails to the corp office, but never heard back from them. We were told a claim had been filed through Hyundai Warranty company, when in fact no claim had been filed. They will give you THE best customer service to sell you a car but could careless once its time to repair your car. We were told by Mrs. Williams to drive my car until the check engine light came on, and that NO ONE could drive the car to assess my concerns except for the warranty company (not even a mechanic). It took a sales manager by the name of Ronnie to get to the bottom of what was going on with my car. He was able to get done in a week what the service dept wasn't able to get done in 3 months. My husband went in and demanded to speak to Daniel (the GM), and Ronnie came out instead. Keep in mind that my husband and I went there and asked for Daniel at least 2 times. We were either told he was in a meeting, or out of the office. All this time, my car had a bad coil, and the incompetent service dept couldn't figure that out! So, from May to July the service dept couldn't detect that it was a bad coil!?!?!?!?!? Ronnie was able to get me into a loner car (that the service dept said they didn't have). To add insult to injury, when my car was fixed, I went to pick up my car. Mrs. Williams to my payment, put my keys on the counter, and continued on with her duties. She didn't point me to my car nor did she have anyone retrieve my car for me. For 25 mins, she watched me ask random workers to help me locate my car, which was in the back of the building behind several cars. Mind you, she knew that afternoon that I was coming to pickup my car because she texted me to tell me my car was ready, and I responded and told her I'd be there THAT DAY to pick up my car. So as she looked on through the service station glass, a young gentleman was able to help me locate my car. Thank you, Ronnie for getting done in 1 WEEK what Mrs. Williams and Anthony weren't able to get done from May 4th-August 4th. Ronnie was able to get me a loner car and find the correct diagnosis of my car. Shame on ALM's GM for not caring enough to reach out to me and my husband! Shame on the ALM Gwinnett HR dept for not returning our calls. Thank you, Ronnie, for being a man of your word, unlike the counterparts you work with! More

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Bad,not consistent, don't no what they are doing I have bought my car in 4 time in I week for the same thing check engine light on in a brand new car that hasn't had it first full strand then they damaged bought my car in 4 time in I week for the same thing check engine light on in a brand new car that hasn't had it first full strand then they damaged my car without letting me no they did I have no respect for this dealership none fix my dam car More

by pamelacomer19 Verified Customer Verified Customer

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My adviser services was great she listened to my needs and let me know what’s going on while I was waiting for the service done. and let me know what’s going on while I was waiting for the service done. More

by hossam_rostom1968 Verified Customer Verified Customer

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New management is amazing. The dealership has been totally renovated and looks great. Dealership has lots of inventory, More than I've seen in years. The dealership has been totally renovated and looks great. Dealership has lots of inventory, More than I've seen in years. More

by jackson.catherine Verified Customer Verified Customer

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