Daniel Tellez

*DO NOT BUY A CAR FROM FUTURE FORD OF SACRAMENTO* On 8/29/2023 I was looking at cars on the Future Ford of Sacramento, they had a 2007 Toyota Camry for sale under $10K. Luis, advised me that they financ 8/29/2023 I was looking at cars on the Future Ford of Sacramento, they had a 2007 Toyota Camry for sale under $10K. Luis, advised me that they finance cars $10k & under. Luis indicated that the car was available, but on a sister lot, but would be accessible (bait and switch, with false advertising). I advised Luis that I had to stay under $10K. He says, and I quote, "I have the perfect car for you". Tony Lee guides me out to 2017 Nissan Altima sales price listed at $13,977. I was taken aback, because it wasn't the Toyota (clear Bait & Switch tactic). I take the 2017 Nissan Altima for a test drive, but with no intention of buying the car. Tony gets a phone call from another salesperson asking him where he was and if I was planning on buying the car, Tony answered Yes for me, says "It's a first come, first sale". That he wasn't waiting around for the other salespersons clients to show up. I'm ushered back inside where Tony & Luis both tag-team collecting personal information and aggressively moved forward with the sale without my explicit consent or allowing me time to process. I was never given the opportunity to negotiate the price down. I was ushered in to see Dustin, finance manager, who directed me to decline the contract cancellation option agreement because "it wasn't worth it". He pressured me to buy a full warranty package, playing on the fact that parts are expensive. The 2017 Nissan Altima had 97K miles on it and again playing on my fears of having to be out of another car, if something were to happen. (My prior car was recently totaled). Dustin ran through documents without me fully comprehending what was happening due to my learning disability. I asked questions about the warranty, he only explained that it would cost me a few more dollars to my payment. He did NOT indicate it would cost me $4K. I was coerced to buy this vehicle using sales manipulation and pressure tactics on 8/29/2023. The sales and finance teams oversold and intentionally misled me. I returned the car on 8/30/2023 and emailed & sent a certified demand letters to Mgmt. and Finance Director. They made no attempt to contact me until 9/7/2023, 2 days after my down payment was to deposit. I stopped payment on the check due to the risk of it bouncing since I did not have the funds from my insurance settlement. Future Ford of Sacramento continued to run my credit after I surrendered the vehicle, racking up 26 +inquires on my credit report. My brother and I met with the finance director Brandy on 9/8/23 and while they had ability to cancel the contract, they're refusing to do so! She offered two options: #1 Revise the original agreement with the Nissan, remove the warranty, lower the APR; #2 put me in a different VIN # under the same loan, in a vehicle that is within my budget. #3 would be them suing me for breach of contract. We chose #2 and provided the parameters to find a car. Mind you the entire time I still had not been approved by financing. Two days after meeting with Brandy, I received a cancellation of sales contract due to lack of financing of an approved lender. DO NOT BUY FROM THEM, they are liars and take advantage of you!!! I had my own financing, and they wouldn't approve the loan, because it was $2900 above the KBB market rate. More

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Téllez in finance is amazing. He went out of his way to be helpful and give me a great deal. be helpful and give me a great deal. More

by KRAMOS081566 Verified Customer Verified Customer

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Great experience start to finish! Only dealership I’ll buy a car from. Fair prices and they treat you like family. buy a car from. Fair prices and they treat you like family. More

by mrscriston Verified Customer Verified Customer

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Great service. Would highly recommend if you are looking for a new or used vehicle. Great prices as well for a new or used vehicle. Great prices as well More

by BRYCEPRATTSALES Verified Customer Verified Customer

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I didn’t like to negotiate almost $10k compare with the original price. The price should have been realistic. original price. The price should have been realistic. More

by SINHTAI2013 Verified Customer Verified Customer

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Our salesman was very knowledgeable on the cars on the lot. Financial made an offer that I couldn’t refuse. lot. Financial made an offer that I couldn’t refuse. More

by CURT.SULLY Verified Customer Verified Customer

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I enjoying being my car in for service. Always great service, respectful and cost effective service, respectful and cost effective More

by AMOUG3 Verified Customer Verified Customer

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Good people, really took good care of me and my family. Definitely coming back in here for my next lease and purchase. Definitely coming back in here for my next lease and purchase. More

by SAMWARED Verified Customer Verified Customer

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Prompt service, amicable discussion of services to be performed. Convenient drop-off and pickup of car. performed. Convenient drop-off and pickup of car. More

by james.heck1 Verified Customer Verified Customer

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Very knowledgeable was able to get me exactly what i needed and at the price i was looking for! needed and at the price i was looking for! More

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