I have been going to BMW Salem since 2016.
The service center advisors have always been knowledgeable, helpful and trustworthy, except for the advisor I had last year. I noticed he is no long
The service center advisors have always been knowledgeable, helpful and trustworthy, except for the advisor I had last year. I noticed he is no longer with the dealership. The advisor I had this year restored my confidence and trust with the excellent service I have experienced in the past. Thank you Daniel for your help with my 80,000 mile service.
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by FirstBMWOwner
Service Price Transparency
Jan 15, 2024 -
BMW of Salem responded
We're glad to know that our team at BMW of Salem has been able to consistently provide you with knowledgeable and helpful service. We'll be sure to pass your kind words along to Daniel! Thank you for sticking with us, we appreciate it!
BMW of Salem always exceeds my expectations.
I’m new to any type hybrid car like our 2023 330e we purchased, I’m challenged by the newest technology that BMW is famous for. Whether a call or p
I’m new to any type hybrid car like our 2023 330e we purchased, I’m challenged by the newest technology that BMW is famous for. Whether a call or personal visit to help guide my wife and I through our new technology options, we always receive assistance that totally informs and eliminates any questions.
Recently we had our one year oil change and service inspection. Recieving a video from the service technician showing the inspection, and narrating the findings, was impressive and a first for me. Our 330e has been the best car we have ever owned which includes comfort, road handling and performance, not to mention averaging over 55MPG since we received the car new.
When I replace our current BMW, my wife and I will purchase another BMW hybrid from BMW of Salem.
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by vawan
Service Price Transparency
Dec 14, 2023 -
BMW of Salem responded
Vawan, we greatly appreciate you taking the time to write about the care you have received from our team both before and after your purchase! We are happy to help ensure you feel comfortable in your new 330e, and look forward to your next visit here at BMW of Salem.
Very helpful, professional and do a great job of
explaining vehicle issues as well as associated costs.
explaining vehicle issues as well as associated costs.
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by fraziej
Dec 14, 2023 -
BMW of Salem responded
We appreciate your positive feedback! Our team at BMW of Salem always aims to provide professional service and clear communication about any vehicle issues, and we are hapy to see we accomplished this for you.. Thank you for the review and happy holidays!
Great service and customer attention, but I would suggest
to provide a better check-in experience, and a better waiting zone accommodations.
to provide a better check-in experience, and a better waiting zone accommodations.
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by CM
Service Price Transparency
Dec 04, 2023 -
BMW of Salem responded
Thank your for the honest feedback. We're glad to know you appreciated our service at BMW of Salem. Your suggestions regarding check-in and waiting area improvements are noted, as we continually strive to enhance our customer experience. If you wish to discuss in further detail, I would be happy to speak with you.
Chase Petersen - Service Manager - 971-273-4377
Everytime I call to schedule a service date for my
vehicle, all of the staff have been absolutely the best. Very friendly when I arrive and helpful while I am there. Very professional each and every
vehicle, all of the staff have been absolutely the best. Very friendly when I arrive and helpful while I am there. Very professional each and every time I go there.
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by sar602
Service Price Transparency
Nov 07, 2023 -
BMW of Salem responded
We're so glad to know you've had consistent positive experiences with our team at BMW of Salem. We always aim for friendly and professional service and are pleased to read we have achieved this during each of your visits. Thank you for the review, we appreciate it more than you know!
Excellent and knowledgeable service staff.
Willingness to discuss problems and solutions is a real plus.
Willingness to discuss problems and solutions is a real plus.
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by hessd
Service Price Transparency
Nov 03, 2023 -
BMW of Salem responded
We appreciate your feedback! It's great to know our knowledgeable service team at BMW of Salem could assist you and discuss solutions. We're here for any future needs, and extend our thanks, again, for you business!
Daniel was great with his communication and making sure I
had a good Lyft transportation service. Best car was I've had to date. Kudos to that technition.
had a good Lyft transportation service. Best car was I've had to date. Kudos to that technition.
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by johnson2470
Service Price Transparency
Nov 01, 2023 -
BMW of Salem responded
We're glad to know that Daniel and our team at BMW of Salem provided you with great service! Your feedback about the communication and transportation is much appreciated. Enjoy your clean car, thanks for choosing us!
Highly professional, personalized service.
All staff helpful and friendly. Received free loaner BMW. If waiting, pleasant waiting area
All staff helpful and friendly. Received free loaner BMW. If waiting, pleasant waiting area
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by dmjkap
Sep 26, 2023 -
BMW of Salem responded
Thank you for not only bringing your BMW to our team at BMW of Salem for service, but for also taking the time to share your kind thoughts post service. We are pleased to see you are happy with the quality of work and convenience provided by our team. Until your next visit, safe travels!
The staff is very friendly and follow up is good.
They also make communication throughout the service very easy and convenient.
They also make communication throughout the service very easy and convenient.
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by mcreech
Service Price Transparency
Sep 22, 2023 -
BMW of Salem responded
Providing quality and communicative service is our pleasure! Thank you for taking the time to share these kind thoughts for our team at BMW of Salem. We hope to have you back for your next due service.
Loved that they provided a video of work that needs to be
done and recap of work that was completed. Always professional and straightforward with communicating what the car needs. Overall wait time was a lit
done and recap of work that was completed. Always professional and straightforward with communicating what the car needs. Overall wait time was a little bit longer than anticipated, but still happy with maintenance completed..
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by swooshj23
Service Price Transparency
Sep 18, 2023 -
BMW of Salem responded
Thank you for your patience as our team worked to ensure your vehicle got the quality maintenance it deserved! We are pleased to read you enjoyed our video summary, and would like to thank you for the kind feedback you have shared here. Until your next visit, safe travels!