Daniel Ruvalcaba

Unlike other dealerships that I have been to I will most certainly recommend they come over to Continental Toyota to learn what real customer service really is. The complex is 3 times the size of the other certainly recommend they come over to Continental Toyota to learn what real customer service really is. The complex is 3 times the size of the other dealerships.. Employees were at all levels kind and courteous and professional. Wisam I can't say enough of his kindness towards me that made me feel wanted and appreciated,he was professional courteous and respectful,he checked up on me at least every half hour and asked me each time if I wanted coffee or water. Aby with boundless energy smiling all the time was kind and courteous and respectful,I won't be surprised if she ends up in sales where she belongs. Ste in service is like a 4 star general, multi tasking he's positive energy is contagious. Mark the finance manager was professional and courteous, unfortunately and am sorry to say this my financing took way too long and I must also say that it was not entirely Mark's fault maybe 50 percent because I was at the dealership for over 6 hours however I wish he had checked up on me at least once like Wisam did to keep me updated about the process still Mark am sure is a really nice guy. Again Kendra was awesome The dealership was clean and well maintained bathrooms were clean and well maintained I will most certainly recommend to anyone I come in contact with I am that impressed with the service I received there. More

Report | Print

Gene made the buying process very simple! He knew my budgets and showed me quality vehicles that were within my budget! Very helpful during the entire process. He knew my budgets and showed me quality vehicles that were within my budget! Very helpful during the entire process. More

Report | Print

I have worked with Elliot and he is a wonderful service advisor. He has always been very honest, professional, and goes above and beyond. I have always been provided with exceptional customer service. In t advisor. He has always been very honest, professional, and goes above and beyond. I have always been provided with exceptional customer service. In the past I have worked with Daniel who has also been excellent. They really listen to your concerns and take care of the issue(s) you may be encountering. More

Report | Print

Went in for a "free" oil change and was told the battery on my Prius which is less than 3 years old failed a test and would need to be replaced. After getting the car back and home there is a scratch on the on my Prius which is less than 3 years old failed a test and would need to be replaced. After getting the car back and home there is a scratch on the passenger side across both the front and rear doors. I called their Customer Relation Manager, left my number for a callback and still have not received a call. This was 30 minutes ago. There were not many people at the dealership either. More

Report | Print

Staff was professional and gave me an ease of mind. Our service advisor, Daniel Ruvalcaba, was very nice and gave me details of what parts my vehicle may need in the future. service advisor, Daniel Ruvalcaba, was very nice and gave me details of what parts my vehicle may need in the future. More

Report | Print