Daniel Rodriguez

I rarely write reviews unless the service is either exceptionally good or extremely bad. In the case of Audi San Diego, my sales experience with Mario was excellent. Unfortunately, the after-sales serv exceptionally good or extremely bad. In the case of Audi San Diego, my sales experience with Mario was excellent. Unfortunately, the after-sales service provided by Richard, Daniel, George, and others has been an absolute nightmare. I’m writing this review in the hope that they improve some very basic customer-service standards. I own a 2025 Audi SQ6, which I picked up in July. Since then, the car has randomly displayed error messages, malfunctions, and system limitations. In October, while exiting the highway, a “danger on the road” warning suddenly appeared and the car attempted to steer itself to the right to avoid an obstacle — even though there was nothing on the road. It was terrifying trying to keep control of the vehicle. When I called Audi San Diego to schedule an appointment to diagnose the issue, they told me the earliest available date was four weeks out because they did not have a loaner vehicle available. I accepted an appointment for December 2nd. On the day they were supposed to pick up my car, they never called to confirm, and I eventually called them myself. Only then was I told: “We don’t have any loaner cars available for you.” In other words, they were not coming — and had no intention of notifying me. I explained that I had already waited a full month specifically for the loaner. After a lot of back-and-forth, they said they could rent a car from Enterprise for me. An hour later, they called again saying a loaner Audi had suddenly become available. After wasting half my day, they finally picked up the car. On Thursday, they texted me saying they were updating the software and would contact me with more information on Friday. Friday passed — nothing. I waited through the weekend, and on Monday we called more than five times. We waited hours for callbacks, spoke with multiple different employees, and were transferred repeatedly to people who were either not at their desks or not even working that day. Every call went to voicemail. On Tuesday, I began calling again at 9 a.m. Same situation: constant transfers to unavailable employees. After insisting, we were finally told the car would probably be ready on Wednesday. I asked for delivery at 3 p.m. and requested they check the foot-activated trunk sensor, which rarely works. On Wednesday, around 2 p.m., I called to confirm. Once again, I was told the car would be ready later that day or possibly Thursday — with no plan to notify me. Since Thursday and Friday are my busiest days, I told them that if they couldn’t deliver on Wednesday, they would need to bring it on Monday, as the service department is closed on weekends. Shortly after, they texted saying they could bring my car now. Great — I just wanted the vehicle back in proper working condition. When the car arrived, I was surprised to see it had only 21% battery. I could not understand how a dealership could take your car, drive it, and not even replenish the battery they used. When I asked about it, the employee replied: “You have to ask us to charge it. If you don’t ask, we don’t do it.” I never imagined I needed to request something so basic. Meanwhile, I made sure to return the loaner with a similar charge level to what they gave me. As for the trunk sensor, the employee couldn’t get it to work even once. Their solution? Nothing. They simply said they didn’t know how to fix it and showed no concern about the issue at all. After all of this — the errors, the malfunctions, the lack of communication, the constant transfers, the missed commitments, and the overall indifference toward the customer experience — I have completely lost confidence in Audi San Diego’s service department. Going forward, I will be taking my vehicle to Audi Carlsbad, hoping their service team is more professional and customer-focused. More

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My car was kept for a week due to an A/C leak. I understand the time needed to locate the issue, but communication throughout the process was lacking. When I called for an update, I was told the t I understand the time needed to locate the issue, but communication throughout the process was lacking. When I called for an update, I was told the technician was out—apparently, no one else could look at my car. On another day, my service advisor was out with no backup in place. In every job I’ve had, being out of office requires coverage. Why isn’t that the standard here? Now I’m dealing with a flat tire and have to wait four days for an appointment. For a luxury brand, the service doesn’t feel luxurious. It would also be helpful if the person scheduling appointments had a better understanding of how long basic services like a tire replacement take, so customers can be given realistic expectations upfront. The Service Advisors are polite and professional, but the experience feels no different than when I was servicing my old Nissan. Disappointed overall—and I won’t be choosing Audi for my next vehicle. [April & May 2025] More

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Zero communication from tech about progress of work. Unnecessary delays and excessive fees. Introduced new defects into the car after repairing the original issue. Incredibly dissatisfied overall. I wil Unnecessary delays and excessive fees. Introduced new defects into the car after repairing the original issue. Incredibly dissatisfied overall. I will never return to this dealership for any purpose in the future. More

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I am extremely frustrated with the service at Audi SD. I had my vehicle in for warranty work and was told the brakes and rotors needed replacement based on the service tech assessment. I found it strange I had my vehicle in for warranty work and was told the brakes and rotors needed replacement based on the service tech assessment. I found it strange since my vehicle had less than 30K miles and most of my miles are highway. I took it to a local mechanic and they stated the caliper was misaligned on my left brake only. when I initially took it back to Audi, the service rep questioned my inquiry when all I asked was for them to recheck the brakes. Turns out my mechanic was right and I almost paid over $3000.00 for brake replacement I did NOT need. I feel locked into taking my vehicle to Audi SD since there are no other options. As much as I like my Q7, I question if I will ever repurchase another Audi based on this and other services I've received. I never leave comments like this and am a very calm and appreciative customer. i hope someone calls to assure me of better service in the future. More

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Excellent customer service from the moment my vehicle entered service with my service advisor Daniel, Isaiah whom I checked out my loaner car till my car was ready for pick up. entered service with my service advisor Daniel, Isaiah whom I checked out my loaner car till my car was ready for pick up. More

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Many points for failure. - Tried to charge $250 to diagnose adaptive cruise control issue before determining if repairs are covered under warranty - this amounts to pressur - Tried to charge $250 to diagnose adaptive cruise control issue before determining if repairs are covered under warranty - this amounts to pressuring customers to not use warranty. - Tried to charge extra $250 for brake flush when I was told (and I asked to clarify) on multiple occasions that the $638 I was quoted was the final price for 60k miles maintenance. - Did not give $50 discount for tires as promised verbally. - Took over ~ 40 minutes to locate car after I paid ONLY AFTER I FOUND THE CAR MYSELF on the lot right in front of service driveway. I was told they were looking for my car at various charging stations but it was never charged as promised. - Car wash did not clean interior at all, unlike previous experiences. More

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Very Happy with the sales associate and the dealership for the smooth and easy purchase of my new Audi Q7. Right from the time we were evaluating the vehicle, the associate was very supportive and accommo for the smooth and easy purchase of my new Audi Q7. Right from the time we were evaluating the vehicle, the associate was very supportive and accommodated our multiple visits including arranging a test drive and showing us multiple vehicles. I would recommend the dealership to anyone looking to evaluate or purchase a new Audi. More

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