Daniel Rodriguez

My car was kept for a week due to an A/C leak. I understand the time needed to locate the issue, but communication throughout the process was lacking. When I called for an update, I was told the t I understand the time needed to locate the issue, but communication throughout the process was lacking. When I called for an update, I was told the technician was out—apparently, no one else could look at my car. On another day, my service advisor was out with no backup in place. In every job I’ve had, being out of office requires coverage. Why isn’t that the standard here? Now I’m dealing with a flat tire and have to wait four days for an appointment. For a luxury brand, the service doesn’t feel luxurious. It would also be helpful if the person scheduling appointments had a better understanding of how long basic services like a tire replacement take, so customers can be given realistic expectations upfront. The Service Advisors are polite and professional, but the experience feels no different than when I was servicing my old Nissan. Disappointed overall—and I won’t be choosing Audi for my next vehicle. [April & May 2025] More

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Zero communication from tech about progress of work. Unnecessary delays and excessive fees. Introduced new defects into the car after repairing the original issue. Incredibly dissatisfied overall. I wil Unnecessary delays and excessive fees. Introduced new defects into the car after repairing the original issue. Incredibly dissatisfied overall. I will never return to this dealership for any purpose in the future. More

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I am extremely frustrated with the service at Audi SD. I had my vehicle in for warranty work and was told the brakes and rotors needed replacement based on the service tech assessment. I found it strange I had my vehicle in for warranty work and was told the brakes and rotors needed replacement based on the service tech assessment. I found it strange since my vehicle had less than 30K miles and most of my miles are highway. I took it to a local mechanic and they stated the caliper was misaligned on my left brake only. when I initially took it back to Audi, the service rep questioned my inquiry when all I asked was for them to recheck the brakes. Turns out my mechanic was right and I almost paid over $3000.00 for brake replacement I did NOT need. I feel locked into taking my vehicle to Audi SD since there are no other options. As much as I like my Q7, I question if I will ever repurchase another Audi based on this and other services I've received. I never leave comments like this and am a very calm and appreciative customer. i hope someone calls to assure me of better service in the future. More

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Excellent customer service from the moment my vehicle entered service with my service advisor Daniel, Isaiah whom I checked out my loaner car till my car was ready for pick up. entered service with my service advisor Daniel, Isaiah whom I checked out my loaner car till my car was ready for pick up. More

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Many points for failure. - Tried to charge $250 to diagnose adaptive cruise control issue before determining if repairs are covered under warranty - this amounts to pressur - Tried to charge $250 to diagnose adaptive cruise control issue before determining if repairs are covered under warranty - this amounts to pressuring customers to not use warranty. - Tried to charge extra $250 for brake flush when I was told (and I asked to clarify) on multiple occasions that the $638 I was quoted was the final price for 60k miles maintenance. - Did not give $50 discount for tires as promised verbally. - Took over ~ 40 minutes to locate car after I paid ONLY AFTER I FOUND THE CAR MYSELF on the lot right in front of service driveway. I was told they were looking for my car at various charging stations but it was never charged as promised. - Car wash did not clean interior at all, unlike previous experiences. More

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Very Happy with the sales associate and the dealership for the smooth and easy purchase of my new Audi Q7. Right from the time we were evaluating the vehicle, the associate was very supportive and accommo for the smooth and easy purchase of my new Audi Q7. Right from the time we were evaluating the vehicle, the associate was very supportive and accommodated our multiple visits including arranging a test drive and showing us multiple vehicles. I would recommend the dealership to anyone looking to evaluate or purchase a new Audi. More

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