Daniel Pasco | Page 7

I would leave 0 stars if I could.I have never had a I would leave 0 stars if I could. I have never had a worse experience as a customer in my life than working with Heritage Toyota. I chose to explor I would leave 0 stars if I could. I have never had a worse experience as a customer in my life than working with Heritage Toyota. I chose to explore things with them because they had amazing reviews and I thought it was going to be a pretty straightforward experience. That was not the case, from the moment I stepped in I felt under-prioritized, not taken seriously, and frankly like I was a burden to the sales-rep. I went in wanting to look at RAV-4s, leased and pre-owned to compare options. It was like pulling teeth to get the salesperson to even talk to me about leasing. I had to ask FOUR times before I finally was able to get a price workup. After learning about all my options, I decided to look at a preowned RAV. It was PERFECT and I was so excited after my test drive that I was ready to move forward that same day. I expressed my interest and left the dealership to go speak with my bank. I got my financing lined up and called back to lock in the deal with Heritage. After some minor negotiating we landed on a price. It was 6:15pm, 45 mins before they closed and I offered to come in and put a deposit down. I was told that there was no need for that and that I should come in the next morning to get it all taken care of. I had figuratively signed the dotted line. I set an appointment for the following morning at 9:30 to get everything officially squared away. Fifteen minutes before my appointment, Daniel (my sales rep) called me and said that there was someone in the dealership buying that car. Blamed it on company policy and said they really wanted work with me on something. Basically he fed me a ton of xxxxxxxx about why a car that was a done deal was getting sold out from under me, 15 minutes after they opened the following day. He proceeded to turn around and offer me a car with 20,000 more miles on it, a lower model with none of extras, but a couple model years newer. I declined and will NEVER be working with them. If you're interested in an incredibly high pressure sales experience, not being prioritized, bad faith deals, and all the usual smarmy car sales tricks, I'd encourage you to work with Heritage. If you're not after that, take your money elsewhere and especially do not work with Daniel Pasco. More

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Decent experience but your milage may vary. picked a car, paid money, drove home. This isn't a complicated process and this dealership didn't try to add any... which i appreciate. So if you are picked a car, paid money, drove home. This isn't a complicated process and this dealership didn't try to add any... which i appreciate. So if you are looking to exchange your previous labor for goods in the form of a motor vehicle and traditional dealerships haven't been replaced by more efficient methods like Vroom, you could do much worse then Heritage. *cough autotrader* Dealt with Chuck and Daniel the father-son team from the movie stepbrothers. Knowledgeable about cars and the yearly Catalina wine mixer. More

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Herritiage as a whole is a great team and has top notch customer service! They sell the best and are the best! Always a pleasure to be there for all my suv needs! 💕 customer service! They sell the best and are the best! Always a pleasure to be there for all my suv needs! 💕 More

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Great experience at Heritage Toyota My husband and I had the pleasure of working with two fantastic salesman at Heritage Toyota. Chuck Heingartner met with me on my first visit and was v My husband and I had the pleasure of working with two fantastic salesman at Heritage Toyota. Chuck Heingartner met with me on my first visit and was very generous with his time. He patiently walked me through all of details of the RAV4 Hybrid (it was our first Toyota purchase so I had a lot of questions!). He was knowledgeable, friendly and sincerely enthusiastic about both the dealership and the Toyota brand. Following Chuck's snowboarding mishap, we completed the sale with Dan Pasco, who was equally patient, friendly and knowledgeable. My husband opined that it was the best car buying experience he had ever had. Thank You Chuck and Dan for making this such a pleasant experience! More

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Purchase of new Tundra It was a very good experience. No pressure. Salesman, Dan Pasco, has a good knowledge of the product and tried to find just what we were looki It was a very good experience. No pressure. Salesman, Dan Pasco, has a good knowledge of the product and tried to find just what we were looking for. Dale F. More

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Excellent Experience! Thank you so much for your help in helping us to obtain the Hubby’s dream vehicle. We arrived just as you guys were closing and you and your team took the time to help us. Two and a ha helping us to obtain the Hubby’s dream vehicle. We arrived just as you guys were closing and you and your team took the time to help us. Two and a half hours later, we walked out driving the dream vehicle. Thank you Dan Pasco for your help and taking the extra time in showing my husband how the vehicle works and For putting up with my push back. You and your team are the best. Thank you Rick Rice for sending me the links to the available vehicles and not giving up on me. Thank you also to Travis Green. You’re the best! Sorry we missed you Eleni Floyd!!! It’s been awhile. You started us out on our first Toyota and we are still a Toyota family. I recommend Heritage Toyota as the best place to get your vehicle. Thank you again!! More

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High functioning team The team at Heritage Toyota went above and beyond for me, a first time client, late on a Friday afternoon. I still can hardly believe how much they go The team at Heritage Toyota went above and beyond for me, a first time client, late on a Friday afternoon. I still can hardly believe how much they got done, I got the high efficiency car and trade in I wanted, when I wanted it. World class customer service. I was greeted moments from when I walked in, and felt right at home the whole time. More

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Good Experience Daniel was thorough in providing info about the car, future support from the dealership and financial Informational. He pleasantly and professionally Daniel was thorough in providing info about the car, future support from the dealership and financial Informational. He pleasantly and professionally “sold” the car, working hard to answer all our questions and addressing all of our concerns. He is a very good salesman. More

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Great Experience I had a great experience purchasing my certified pre-owned Toyota RAV4 XLE. Daniel was excellent! He really took the time to show me multiple cars, wa I had a great experience purchasing my certified pre-owned Toyota RAV4 XLE. Daniel was excellent! He really took the time to show me multiple cars, was thorough in showing me all of the features of my car and explaining how to use them, and he brought me on a really fun test drive. He also gave me a good deal on my car and even added cross bars to the roof rails for me at no additional cost. I’m also impressed with his follow up with me after the purchase, which shows he cares about his clients. The dealership itself is really great too. They have a wide selection certified pre-owns and are competitively priced. I really like that they make sure you are set up with car insurance and register your vehicle for you. Yay, no trip to the DMV!! Finance was also very easy and they are honest with you. I opted to purchase an extended warranty which was a very reasonable add-on to my car payment. I highly recommend Heritage Toyota and Daniel, I will definitely be a repeat customer. More

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Chuck from Stowe was knowledgeable and friendly. Very positive experience! Recommend Chuck H to everyone. Good inventory but cars with low mileage move quickly so he helped track what's still availa Very positive experience! Recommend Chuck H to everyone. Good inventory but cars with low mileage move quickly so he helped track what's still available. Everyone we met was friendly and courteous! And there's a 50 reward for referrals! Got a spotless RAV4 that's great on hilly VT roads!! More

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