Daniel Lauer
Daniel Lauer at Mercedes-Benz of San Antonio
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Daniel Lauer

Service Manager

Mercedes-Benz of San Antonio

9600 San Pedro Ave
San Antonio, TX 78216

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4.1
7 Reviews
4.1

7 Reviews

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7 Reviews of Daniel Lauer

July 26, 2024

Dealership Rating
Employee Rating

By far the worst luxury dealership to ever service your vehicle at, management sucks staff is rude and poorly organized! Daniel the service manager might as well be a statue sitting in an office with how u More

by Layth Jaber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert

Jul 29, 2024

Mercedes-Benz of San Antonio responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Chris Martinez cmartinez@mbofsa.com

July 24, 2024

Dealership Rating
Employee Rating

Tyler J and Steve B are excellent. They are very professional and I appreciate them. More

by GDMARTINEZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Martinez

Jul 25, 2024

Mercedes-Benz of San Antonio responded

Thank you! Tyler and Steve appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 12, 2024

Dealership Rating
Employee Rating

Top notch service. Great customer service and follow up. Excellent facility. Would definitely recommend to everyone More

by MDRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2024

Mercedes-Benz of San Antonio responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

June 21, 2024

Dealership Rating
Employee Rating

This was my first time bringing a car to Mercedes dealership. My advisor, Javier Perez, was so helpful and professional. He explained how long it would take and the cost involved up front so I could More

by BRANDYPAVLIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Deoartment- Javier Perez

Jun 22, 2024

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 09, 2024

Dealership Rating
Employee Rating

Sales manager said he would take $500 off price . He was over written by the GM so that's why I give the low score . If one of your managers says they will do $500 off the GM should of honored it per More

by mikestone1207
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mark De La Fuente, Laura Martinez, Chris Martinez , My finance guy did an exceptional job I don't see his name but he was friendly and nice good experience in finance.

Jun 11, 2024

Mercedes-Benz of San Antonio responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chris Martinez General Manager

May 25, 2024

Dealership Rating
Employee Rating

Top notch service I’d highly recommend to anyone that owns a Mercedes. No complaints! More

by leekathy45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Martinez

May 29, 2024

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chris Martinez General Manager

May 11, 2024

Dealership Rating
Employee Rating

Very courteous and worked and got my car done within the time frame he find me while providing excellent service and updating me the entire time More

by salam.rafati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Waleed Al Qahtani , Francisco Gonzalez, Crystal

May 12, 2024

Mercedes-Benz of San Antonio responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

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