Daniel Kirchem

Marco at Toyota of Gladstone went above and beyond to facilitate a positive customer experience by maintaining great communication, working quickly to find solutions, and tailoring the experience to me. facilitate a positive customer experience by maintaining great communication, working quickly to find solutions, and tailoring the experience to me. I felt like a VIP. The custom video walkthroughs Marco made of the vehicles I was interested made me feel comfortable with my decision, since I was unable to see them in person. More

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Great experience and the sales teams was extremely friendly! Will come back for my future needs, Ruben was great! friendly! Will come back for my future needs, Ruben was great! More

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Sales consultant and Sales manager we’re exceptional and spent the necessary time to understand my vehicle needs. Would recommend both for any perspective buyer. After writing a check for balance of down p spent the necessary time to understand my vehicle needs. Would recommend both for any perspective buyer. After writing a check for balance of down payment I requested 3-4 business days for funds to be transferred to cover the check. Even though I kept sales consultant and manager appraised of the transfer process the dealership processed the check in two days not honoring there promise to wait until I informed them that funds had been deposited. There action in depositing my check created an incredibly difficult situation to reconcile with my bank hence the 3 star overall dealership rating. If there promise to wait until funds had been transferred would have definitely earned 5 stars. As I had a 796 credit rating there should have been more trust extended by them. The three star rating is not a reflection of the two sales managers (Seth and Daniel) they were superb. Sales consultant Brendon was exceptional. More

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Very helpful, honest, friendly, empathetic, prompt, respectful. Would do business with Gladstone Toyota again some day respectful. Would do business with Gladstone Toyota again some day More

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Ricardo Lopez has a great personality. He makes you feel ar ease, and not being pushed to buy. Yet he asks the right questions, and has a gentle closing style so you feel your making the d He makes you feel ar ease, and not being pushed to buy. Yet he asks the right questions, and has a gentle closing style so you feel your making the decision to buy. It is a skill that cannot really be taught. My wife and I would recommend Ricardo to anyone who wants to buy a car and be treated very respectfully. Thank you Toyota of Gladstone for having very professional staff. More

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Absolutely enjoyable experience buying our vehicle here. Great communication, friendly service, and Jonathan’s low pressure, informative style made us feel at ease. Thanks! Great communication, friendly service, and Jonathan’s low pressure, informative style made us feel at ease. Thanks! More

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The best Toyota dealership by far! Great people and outstanding sales managers! This is why I always will recommend Toyota of Gladstone to everyone! Great people and outstanding sales managers! This is why I always will recommend Toyota of Gladstone to everyone! More

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After a less-than-wonderful experience at a different dealer, we went to Gladstone, and were very pleased with how friendly, informative and transparent they were. We had lots of questions, but they ans dealer, we went to Gladstone, and were very pleased with how friendly, informative and transparent they were. We had lots of questions, but they answered them fully and patiently. More

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They were courteous and answered all my questions. Very pleasant to work with, I feel very confident in bringing my car in for scheduled services. Very pleasant to work with, I feel very confident in bringing my car in for scheduled services. More

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Scott was amazing! Great communication throughout while we waited for my car to arrive from the manufacturer. Purchase process was smooth and there were no surprises. W Great communication throughout while we waited for my car to arrive from the manufacturer. Purchase process was smooth and there were no surprises. Will definitely contact Scott for any future vehicle needs. Thanks again! More

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