Daniel Garcia

Had the most amazing experience with Thomas and his team leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we wou leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we would receive preferred customer perks like a loaner vehicle. Unfortunately, the service department is an actual joke. Two months into owning my vehicle the check engine light came on. I came in for service thinking it was in error only to be told it “needed” a part - a major surprise. When I asked to speak with a manager I was given the runaround both in person and on the phone. When finally contacted he assured me the part wasn't "missing" but just "failed," not exactly comforting language on a vehicle with less than 3k miles on it. Despite being a “preferred” customer was also told I would need to pay for all of my transportation expenses while they had the vehicle. It wasn’t until after I repeatedly pestered that I was able to get a loaner. I received no further communication about the status of my vehicle until I initiated contact after more than 24 hours. I was also allowed to leave several voicemails for a manager who was apparently out sick after the initial contact. And after 4 days when I went to pick it up, I was taken to the cashier (who was very cold and bothered) who said she had no record of my vehicle or my paperwork. I then had to go back to my service advisor who after several minutes alerted me they had in fact, lost my paperwork. While my car is in fine shape now, the experience has left me extremely disappointed. The entire ordeal was unprofessional and disconcerting and I do not anticipate using SMBMW for service again. More

by CALFORD272 Verified Customer Verified Customer

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I felt that the Manager, Daniel was very responsive to my situation and car needs. He took care of everything graciously! situation and car needs. He took care of everything graciously! More

by MADELINE_HELLER Verified Customer Verified Customer

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Excellent. I had an issue with my oil pan from a previous service but I was given a loaner and it was taken care of in professional manner I had an issue with my oil pan from a previous service but I was given a loaner and it was taken care of in professional manner More

by cdc2012 Verified Customer Verified Customer

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Great customer service! They serviced my car efficiently and quickly. The location is easy to access, and the staff are professional and friendly. Thank you! They serviced my car efficiently and quickly. The location is easy to access, and the staff are professional and friendly. Thank you! More

by ANGELAMARIACOSTELLO Verified Customer Verified Customer

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The dealership proved to me that they see their customers primarily as entitled individuals whom they disrespect, and hence believe it is acceptable to leech from them every possible dollar. In the future I primarily as entitled individuals whom they disrespect, and hence believe it is acceptable to leech from them every possible dollar. In the future I plan to avoid them at all costs. More

by Turbo Charged Verified Customer Verified Customer

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I thought the entire operation was slow, not efficient and not reliable. No one in charge. and not reliable. No one in charge. More

by DONALD20 Verified Customer Verified Customer

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The service here is awful. I dropped my car at the dealership in Santa Monica and when they plugged my car to read the service codes THEY FRIED a modular that controls my windo I dropped my car at the dealership in Santa Monica and when they plugged my car to read the service codes THEY FRIED a modular that controls my windows, side mirrors, headlights and back lights, as well as signals. I have it on their own video they provide of their service mechanic admitting that this only happened as he plunged in to the car to read the codes. This was caused by the dealership, I gave them the car with only one issue, fuel pump. Not electrical problems, I had none at all. The dealership called me and sent me an invoice trying to CHARHE me to fix the modular they burnt for $1,700. When I refused to pay they agreed to fix it. Well I got my car back with the lights working and signals but now my windows and side mirrors still don’t work. So I asked them to fix the problem as it was caused by them in the first place and they refused, they asked for me to pay $700 as now the window switch modular is burnt. I talked to the service manager Daniel Garcia and he admitted that this is a problem they face all the time with BMW vehicles when they try and plug in to the cars and read codes. He said it “locks up everything” after going back and forth with him and BMW to pay for the issue they caused they came back later and still refused to fix the problem. They take your car, burn a few Modular’s, admit it on the service video, agree with you that it’s a problem caused by them when they plug in into your car but they will have the audacity to bill you for it first to see if you’re going to question it. They will also refuse to fix issues cussed by them when they ADMIT it’s an issue that they face all the time with their cars. Stay away from this dealership. I will be sending a letter and email to BMW for this awful sloppy service. You come in with one problem and leave with 90 caused by the dealership. Note: all of this happened over 2 and half weeks and they didn’t even give me a loaner!!!!! More

by Aziz Verified Customer Verified Customer

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Horrible customer service, disorganized, didn’t notify me that my car was ready week after completion, bad analysis. that my car was ready week after completion, bad analysis. More

by ANIBAS Verified Customer Verified Customer

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A Stellar Experience at Santa Monica BMW Since purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitme purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitment to customer satisfaction is evident in every interaction. Recently, I had two appointments at Santa Monica BMW. The first occurred on July 25, 2024, when I brought my car in for a misfiring cylinder. After a diagnostic review, the service team determined that the ignition coil in cylinder five needed to be replaced. I shared with Cesar Cueva, the Service Manager, that the issue was likely caused by a third-party vendor's negligence. Despite the vendor's denial, their actions had clearly damaged my car. Cesar listened attentively to my concerns, never interrupting me. To my surprise and immense gratitude, when I picked up my car on July 29, my service representative, Chris Myers, informed me that Cesar had authorized the repair at no charge. Cesar's empathy and willingness to go above and beyond were truly commendable. My second appointment was on September 9, 2024, for an oil change. I take advantage of BMW's Ultimate Care oil service, which offers unlimited oil changes for three years at a reasonable cost. The mechanics at Santa Monica BMW always provide meticulous care, ensuring my car remains in pristine condition. I wholeheartedly recommend Santa Monica BMW for their exceptional service and dedication to customer satisfaction. A special thanks to Chris Myers for his consistent, high-quality service over the years. However, I must extend my deepest gratitude to Cesar Cueva, who is a true asset to the Santa Monica BMW team. His professionalism, empathy, and integrity are truly commendable. I hope the dealership recognizes his exceptional contributions and continues to value him as a member of their team. September 21, 2024 J Marshall Schoonover More

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A Stellar Experience at Santa Monica BMW Since purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitme purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitment to customer satisfaction is evident in every interaction. Recently, I had two appointments at Santa Monica BMW. The first occurred on July 25, 2024, when I brought my car in for a misfiring cylinder. After a diagnostic review, the service team determined that the ignition coil in cylinder five needed to be replaced. I shared with Cesar Cueva, the Service Manager, that the issue was likely caused by a third-party vendor's negligence. Despite the vendor's denial, their actions had clearly damaged my car. Cesar listened attentively to my concerns, never interrupting me. To my surprise and immense gratitude, when I picked up my car on July 29, my service representative, Chris Myers, informed me that Cesar had authorized the repair at no charge. Cesar's empathy and willingness to go above and beyond were truly commendable. My second appointment was on September 9, 2024, for an oil change. I take advantage of BMW's Ultimate Care oil service, which offers unlimited oil changes for three years at a reasonable cost. The mechanics at Santa Monica BMW always provide meticulous care, ensuring my car remains in pristine condition. I wholeheartedly recommend Santa Monica BMW for their exceptional service and dedication to customer satisfaction. A special thanks to Chris Myers for his consistent, high-quality service over the years. However, I must extend my deepest gratitude to Cesar Cueva, who is a true asset to the Santa Monica BMW team. His professionalism, empathy, and integrity are truly commendable. I hope the dealership recognizes his exceptional contributions and continues to value him as a member of their team. September 21, 2024 J Marshall Schoonover More

by icanhelpyoudoit Verified Customer Verified Customer

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