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Daniel Garcia
Refer Me
60 Reviews
60 Reviews
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60 Reviews of Daniel Garcia
April 14, 2025
horrible below average service. no follow up from service advisors. the owner does not care at all but customers do, and this place is horrible no follow up recommend services not no follow up from service advisors. the owner does not care at all but customers do, and this place is horrible no follow up recommend services not needed (at exorbitant prices) More
by BJA1111
Other Employees Tagged: alex macias
April 08, 2025
I called midday on a Saturday because my oil level notification had been on for a couple of days Your agent who answered the phone was very pleasant, accommodating, and helpful. I was able to get not notification had been on for a couple of days Your agent who answered the phone was very pleasant, accommodating, and helpful. I was able to get not only my oil level checked, but also a service for my car. More
by LCAROLCANE
Verified CustomerApril 02, 2025
Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More
by bkneidinger
Other Employees Tagged: Dellis Montell Jr., Thomas Nguyen, Yourik Ghadimi, Henry Hall, Richard Clark, Gary Zubko, Cesar Cueva, Alex Vasquez
March 26, 2025
We brought in the car for 3 recalls and routine maintenance. The work was completed in advance of the projected date. maintenance. The work was completed in advance of the projected date. More
by JWSHER
Other Employees Tagged: Cesar Cueva
March 14, 2025
Alejandro and team were fantastic! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! More
by amandaxnguyen
Other Employees Tagged: Cesar Cueva, Alex Vasquez
January 29, 2025
Had the most amazing experience with Thomas and his team leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we wou leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we would receive preferred customer perks like a loaner vehicle. Unfortunately, the service department is an actual joke. Two months into owning my vehicle the check engine light came on. I came in for service thinking it was in error only to be told it “needed” a part - a major surprise. When I asked to speak with a manager I was given the runaround both in person and on the phone. When finally contacted he assured me the part wasn't "missing" but just "failed," not exactly comforting language on a vehicle with less than 3k miles on it. Despite being a “preferred” customer was also told I would need to pay for all of my transportation expenses while they had the vehicle. It wasn’t until after I repeatedly pestered that I was able to get a loaner. I received no further communication about the status of my vehicle until I initiated contact after more than 24 hours. I was also allowed to leave several voicemails for a manager who was apparently out sick after the initial contact. And after 4 days when I went to pick it up, I was taken to the cashier (who was very cold and bothered) who said she had no record of my vehicle or my paperwork. I then had to go back to my service advisor who after several minutes alerted me they had in fact, lost my paperwork. While my car is in fine shape now, the experience has left me extremely disappointed. The entire ordeal was unprofessional and disconcerting and I do not anticipate using SMBMW for service again. More
by CALFORD272
November 30, 2024
Great customer service! They serviced my car efficiently and quickly. The location is easy to access, and the staff are professional and friendly. Thank you! They serviced my car efficiently and quickly. The location is easy to access, and the staff are professional and friendly. Thank you! More
by ANGELAMARIACOSTELLO
Other Employees Tagged: Hans Dakhlia, Chris Myers, Mario Guglielmelli, Dellis Montell Jr., Thomas Nguyen, Yourik Ghadimi, Henry Hall, Richard Clark, Cesar Cueva
October 21, 2024
The dealership proved to me that they see their customers primarily as entitled individuals whom they disrespect, and hence believe it is acceptable to leech from them every possible dollar. In the future I primarily as entitled individuals whom they disrespect, and hence believe it is acceptable to leech from them every possible dollar. In the future I plan to avoid them at all costs. More
by Turbo Charged
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