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Daniel Flores
Daniel Flores at Norm Reeves Genesis of Irving

Daniel Flores

General Sales Manager

Norm Reeves Genesis of Irving

1800 E Airport Fwy
Irving, TX 75062

4.7
7 Reviews
4.7

7 Reviews

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7 Reviews of Daniel Flores

April 04, 2025

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Employee Rating

Easy to work with, transparent, in and out in less than an hour with my new car. More

by lukepenny1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Jennifer Stapleton

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Apr 04, 2025

Norm Reeves Genesis of Irving responded

This is lovely feedback! Thank you for sharing your thoughts and letting us know how our team met your needs. It means a lot to us, and we'll be here when you're ready for your next upgrade or to schedule maintenance.

March 30, 2025

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Employee Rating

UNDER NEW MANGEMENT AND SO FAR THEY'RE DOING GREAT JOB IN THE SERVICE CENTER More

by LESTEROG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Jennifer Stapleton

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Mar 31, 2025

Norm Reeves Genesis of Irving responded

Thank you for sharing this 5-star feedback with us! We want nothing more than to deliver excellent service to our customers, and we hope every visitor gets the same level of care you received. Looking forward to your next visit!

March 27, 2025

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Employee Rating

Easy deal. Nice dealership. Nice salesman. Nice refreshments. Nice range of vehicles. Love and peace More

by mward9
Recommend Dealer
Yes
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Mar 28, 2025

Norm Reeves Genesis of Irving responded

Thank you so much! We love hearing from happy customers. Please check out our new vehicle specials next time you want to buy!

March 26, 2025

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Employee Rating

No problem with this service But I was set up for a loner They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them More

by robertzjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Jennifer Stapleton

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Mar 27, 2025

Norm Reeves Genesis of Irving responded

Thank you for sharing your feedback, Robert. We understand how frustrating delays can be and do apologize for any inconvenience. Please reach out to Ken Demarest at ken.demarest@normreeves.com so we can further discuss your concerns and work towards a resolution.

March 10, 2025

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Employee Rating

Finance department took far too long to sit down with me. I finalized a deal on the sales price around 12:00 noon, and did not get access to visit with finance until almost 4:30 PM in the afternoon. In a More

by MBK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Mar 12, 2025

Norm Reeves Genesis of Irving responded

Congratulations on your like-new Acura! We understand your frustration at the delays and not receiving the remaining items you needed from your trade-in vehicle. We appreciate your positive feedback on your experience with our salesperson, though! To retrieve your personal items, please reach out to our General Manager, Asim Ali, at Asim.ali@normreeves.com. Thank you.

March 07, 2025

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Employee Rating

The phone experience to schedule was terrible. Agent said concierge service wasn’t available. This was a falsehood. The service advisor at the dealership was great. Knowledgeable and most helpful. More

by bt961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Jennifer Stapleton

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Mar 10, 2025

Norm Reeves Genesis of Irving responded

We appreciate the five-star review and also appreciate your feedback on your challenges with the phone scheduling! We will look into this issue to see what could be done better. Have you tried our online scheduling? You may prefer this method instead. Thanks for letting us know about your experience, and we're relieved that you had a good experience overall!

February 23, 2025

Dealership Rating
Employee Rating

If i can sum it up, wow! Excellent all around, from my sales lady Amanda England to all, the other staff!! Thank u for a pleasant experience ❤️ More

by lydiavford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Asim Ali, Jennifer Stapleton , Amanda England

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Feb 24, 2025

Norm Reeves Genesis of Irving responded

Congratulations on your new-to-you Genesis, Lydia! We're so thrilled that we wowed you with our car-buying process. It sounds like Amanda provided a high level of guidance to you, and we're happy. Thanks so much for giving us your business! See you at your first service appointment!

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