Daniel Eggleton

A MUST READ:::: I came out to this dealership from Chicago Illinois at the Managers request. Last year on APRIL 30th 2021 I rescued 2 young men out of a Drive by Shooting in my 2017 QX80. After I got Chicago Illinois at the Managers request. Last year on APRIL 30th 2021 I rescued 2 young men out of a Drive by Shooting in my 2017 QX80. After I got both of the young boys to the hospital my QX80 was unusable because blood was everywhere. Someone started a gofundme and got my interior replaced and it was good as new but my wife wouldn't ride in the vehicle because she is filipino and says the truck had bad spirits in it. I was upside down in payment and i had 375000 miles on it as I use it for work. My local infiniti dealership didnt have inventory and the car i wanted was at this dealership. So my Infiniti store called this one and the next thing I know I received a call from the Manager. He assigned a young man named Keith Jomnes to me and they asked me to drive out and that they wanted to help me. So I drove out there. When I arrived they inspected my vehicle and told me they would like to pay off my vehicle. They showed me then 2020 QX80 I liked asked me not to pay attention to the price and to just see if i liked it. After a test drive i was in love with the vehicle. They GAVE ME that vehicle at their cost and between the payoff of my old vehicle and the cost of the newer on I saved close to $12000 in expenses coming out here. The vehicle came with a life time warranty as well on powertrain as well which is nice after the 8 year unlimited milage warranty expires in 2028. The manager says "its nice to make money for the dealership but sometimes we have to do the right thing and just help people that help others." I cried and hugged the salesman when he told me the price and said the were buying my old one outright from me. You restored my lifestyle and my wife now drives with me in the new vehicle. THANK YOU SO MUCH!!! More

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We talked with a few other dealerships and Infiniti if Louisville and especially Dalton stood out from the rest. Dalton's friendliness and attention to exactly what I wanted made working with him and Infi Louisville and especially Dalton stood out from the rest. Dalton's friendliness and attention to exactly what I wanted made working with him and Infiniti a pleasure. More

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Dalton was absolutely a pleasure to work with. Very knowledgeable, made buying a car very stress-free and easy! I will definitely be referring him to friends and family!! Very knowledgeable, made buying a car very stress-free and easy! I will definitely be referring him to friends and family!! More

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In mid October I was looking for a white 2022 qx60 Infiniti autograph model. I found the above car at Infiniti of Louisville. I contacted one of the sales managers, Daniel E. He assure me that the c Infiniti autograph model. I found the above car at Infiniti of Louisville. I contacted one of the sales managers, Daniel E. He assure me that the car was coming in & if I would put a deposit of $ 1000.00 the car would be held for me. The next day I sent a deposit to his attention. I was told the car should be in November or early December. Between mid October & 21 December I contacted the dealership on several occasions & did not receive any reliable information. On December 21 I was in the dealership & was assured the car would arrive on 27th December. Daniel & I communicated by text about the price. The price was over $ 8500.00 more than the invoice I saw earlier. I was not pleased with the price, but at no time did I decline the car. On approximately January 5th I finally got to talk to Matthew Murphy, another sales manager, he pleaded dumb that he didn’t know anything about the car( he did know & just lied to me)but would call me back the next morning. At this time January 11 I have not heard from him. Since the dealership has caller ID they only talk to the people they want to. In the mean time I have received my deposit back saying the deal fell through. The car came in & was sold to someone else at a higher price. I repeat I did not decline the car & was not notified that it was in. I will give the dealership a rating of 1 star only because there is nothing lower. I would not recommend this dealership for anything. More

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Worked with Zack Murphy at INFINITI to purchase our 3rd QX80. He's genuine and very knowledgable about the brand. highly recommend! Has quick communication via text, email, or voice calls. These vehicles s QX80. He's genuine and very knowledgable about the brand. highly recommend! Has quick communication via text, email, or voice calls. These vehicles sell themselves and Zack does a great job of not pushing. He worked really hard to make our deal happen. Good job Zack. Steve Baer in service is also amazing. I'd say majority of people who keep buying INFINITI has a lot to do with their service department and how well run it is. Good Job Steve. There is very little turn around there and I've been a customer for over 8 years. It's been the exact same consultants in service, which says a lot. More

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Great experience!! Dealership and salesman Zach were patient in answering all of our questions. Quick in responding to all calls/emails about vehicle and upfront. Seem less delivery of the new vehicle. patient in answering all of our questions. Quick in responding to all calls/emails about vehicle and upfront. Seem less delivery of the new vehicle. More

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This was my first car buying experience, and everyone I worked made me feel comfortable and confident. The staff was attentive to my wants and needs, and I am very happy with my new purchase. worked made me feel comfortable and confident. The staff was attentive to my wants and needs, and I am very happy with my new purchase. More

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Cam, Daniel, Natalie, and Chris were excellent and went above and beyond to deliver my vehicle to me. Called me often and did everything they said they would. Excellent dealership above and beyond to deliver my vehicle to me. Called me often and did everything they said they would. Excellent dealership More

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Everyone we worked with was pleasant and knowledgeable about their product/service as well as knowing other vehicles we were considering for comparison. We feel comfortable knowing we are in good hands about their product/service as well as knowing other vehicles we were considering for comparison. We feel comfortable knowing we are in good hands at Louisville Infinity! Keith Jones was very patient with us, informative, honest and he has a great sense of humor. He made this experience positively memorable. 😊 More

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It is the best auto group we have ever had and we have had several. They are honest, kind, friendly, etc. Natalie Parrish, Danny - business manager, Matthew Murphy, Anna in service and others. They mak had several. They are honest, kind, friendly, etc. Natalie Parrish, Danny - business manager, Matthew Murphy, Anna in service and others. They make you feel like we are their # one priority. They have pleasant attitudes and are patient with you. The showroom is very clean and has a very nice waiting area. Natalie, Danny, Matthew and Anna know us by name, even if we have not been there in a while. This is our 3rd vehicle in 21/2 years from them and they have always taken care of to the utmost highest level. We also love that they will come and pick up our vehicle and will return it when it needs to be serviced. They also have manners and are very respectful when they provide us with a nice and safe vehicle. Over the years, other dealerships and we have had some, Ford, Chevy, Toyota to name a few and none have been as good as your Louisville Infiniti. We are sold on Infiniti! We only hope we get 13 years out of this QZX 80 like our Toyota we had. We Love this vehicle. Thanks for asking us your opinion. More

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