Daniel Brennan

Brought vehicle in for check engine light, AC always on issue and squeaking drivers door. Check engine light was an emissions issue, AC issue they couldn’t figure out but they replaced a cabin filter and issue and squeaking drivers door. Check engine light was an emissions issue, AC issue they couldn’t figure out but they replaced a cabin filter and drivers door waw lubricated. I asked what code was for the check engine light and what lubricant was used on door. They advised of a some P code and just a lubricant was used. Didn’t give me specifics. Vehicle has extended warranty and I was told nothing was covered. Picked up vehicle and still got the brushing off of my lubricant and P code questions. Luckily p code was on receipt and basically advised of lithium spray. I paid for the service but concerned as I didn’t feel I trusted them. Research my extended warranty and called flexcare. Flexcare advised emissions was covered. Submitted receipt and received a check covering the emissions portion of service. I went back to speak with service manager as I didn’t understand why they charged me for emissions portion and why cabin filter was changed when it has nothing to do with AC issue. Kevin apologized for emissions and wanted vehicle back for the AC issue to try to resolve. Advised he would contact me when loaner was available as their main tech would be back the following week. Was hoping to get a refund on cabin filter but no refund. A week has gone by and no return call Disappointed as I value trust more than $$ and I didn’t feel like a valued customer. 1st time this happened, past experiences were fine. More

by PALEE01 Verified Customer Verified Customer

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Solved the problem with the electrical. They checked my car’s maintenance record and I approved it. If I had to come in later for these services, I would have had to pay for2 uber rides They checked my car’s maintenance record and I approved it. If I had to come in later for these services, I would have had to pay for2 uber rides More

by FRED.HEIMANN.JR Verified Customer Verified Customer

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Great as always, getting all the work that I have requested in the timeframe I always ask for. requested in the timeframe I always ask for. More

by KOWALSKI105 Verified Customer Verified Customer

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Communication was absolutely the best that I have ever experienced. I was informed as to what was going on, every step of the way. Hector was very informative and even sent videos as to the problems found experienced. I was informed as to what was going on, every step of the way. Hector was very informative and even sent videos as to the problems found with my vehicle. Highly recommend Executive. More

by zaralin77 Verified Customer Verified Customer

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Great service. Very trustworthy dealership. I also think that the video they take to diagnose and fix your car was a great idea! Very trustworthy dealership. I also think that the video they take to diagnose and fix your car was a great idea! More

by MKHAIN5 Verified Customer Verified Customer

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During the video tech said that they don’t stack weights get the truck home and the weights were stacked very dissatisfied called back and still to this day no return phone call. Makes me wonder if they act get the truck home and the weights were stacked very dissatisfied called back and still to this day no return phone call. Makes me wonder if they actually did the valence that I paid for.. More

by na13 Verified Customer Verified Customer

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Had oil change and tire rotation done very happy with the service . Service was completed in a reasonable time and very informative. service . Service was completed in a reasonable time and very informative. More

by JSMITH0872 Verified Customer Verified Customer

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They had the vehicle for 2 weeks and it’s still not fixed!!!!!!!!! Sent it back still in need of repair fixed!!!!!!!!! Sent it back still in need of repair More

by EMALASPINA Verified Customer Verified Customer

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Everything went smoothly, no issues, dropped off and picked up same day, flexible appointments worked well picked up same day, flexible appointments worked well More

by BMMJORDAN67 Verified Customer Verified Customer

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Great, very quick, flexible. He made my visit very easy and manageable. Let me drop off my vehicle a few days early. He made my visit very easy and manageable. Let me drop off my vehicle a few days early. More

by Jcatsmith17 Verified Customer Verified Customer

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