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Dane Sonnenberg
Dane Sonnenberg at Lake Norman Chrysler Dodge Jeep Ram
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Dane Sonnenberg

Service Advisor

Lake Norman Chrysler Dodge Jeep Ram

20700 Torrence Chapel Rd
Cornelius, NC 28031

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4.5
57 Reviews
4.5

57 Reviews

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57 Reviews of Dane Sonnenberg

April 16, 2024

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Employee Rating

Took my Jeep in to repair an oil leak. The repair was effective, but pretty slow. My vehicle was in the shop from Tuesday thru Friday. The primary reason for my low rating is the total More

by KM
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 19, 2024

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Km, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Unfortunately, we were unable to find you in our system with the information provided. We would like the opportunity to find out how we can better assist you. If you are willing, please contact our customer relations manager Claudia Soto at (704) 896-3811 or csoto@parksautogroup.com

April 16, 2024

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Employee Rating

This last visit was good. The new service center appears to be on the ball!! More

by donna3267
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2024

Lake Norman Chrysler Dodge Jeep Ram responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

January 13, 2024

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Employee Rating

I was dealing with water leak on my truck for over year, Dane Sonnenberg went above and beyond with the service. A year fighting with this situation and he fix the whole situation in a week. Excellent from More

by luis.diarza
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 15, 2024

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 07, 2024

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Employee Rating

Very proficient and knowledgeable staff. Service Advisor Dane went above and beyond. Would definitely recommend. It was refreshing to see customer service still exists! More

by tiffanysimpson77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2024

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lake Norman Chrysler Jeep Dodge!

January 02, 2024

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Staff were so welcoming warm and up to task . They even went an extra mile to solve personal problems. More

by SSWANZY46
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Dellorso

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Jan 04, 2024

Lake Norman Chrysler Dodge Jeep Ram responded

Your satisfaction is important to us! We want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge. We hope to see you again soon

December 31, 2023

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Employee Rating

The staff was friendly and attentive. Very nice waiting room with TV’s, snacks, and drinks. More

by mattschwall
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 01, 2024

Lake Norman Chrysler Dodge Jeep Ram responded

All of us here at Lake Norman Chrysler Dodge Jeep Ram appreciate your positive feedback. Thank you for your business and we look forward to working with you in the future!

December 25, 2023

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Employee Rating

The entire process, and working with the service advisor, was superior to any other dealer experience I have had. More

by goatcki
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the review! We look forward to working with you in the future!

October 10, 2023

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Employee Rating

Fantastic service. ..they go above and beyond my expectations. I had a rattle in the sky roof and they immediately just replaced it. More

by chuck
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chuck Conner, Lisa Stone, Michelle Dellorso, Dan Gordon, Jason White, Christa Cook, Robert Christman, Sal Curatolo, Nick Guidi

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Oct 12, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Chuck, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

September 23, 2023

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Employee Rating

Consistent professional service. Timely and clear communication. Honest feedback. Not selling or pushing a product. More

by slbque
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your positive comments about Lake Norman Chrysler Jeep Dodge! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2023

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Employee Rating

Lake Norman JEEP are always professional and courteous. They are always on time with our service when ever we take our JEEP to them. More

by ed54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donna Mauney, Noreen Ianniello, Lisa Stone, Michelle Dellorso, Jacob Preston, Dan Gordon, Jason White, Sal Curatolo, Nick Guidi

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Sep 24, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

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