Dan Tow
Dan Tow at Porsche Riverside

Dan Tow

Service Manager

Porsche Riverside

3210 Adams St
Riverside, CA 92504

4.5
9 Reviews
4.5

9 Reviews

Write a Review

9 Reviews of Dan Tow

March 13, 2025

Dealership Rating
Employee Rating

3 year maintainence due, where do I go? I go see Henry Quezada at Prosche Riverside. Henry is just plan great. Always ready for me, loaner car wiaint for me. He keeps me informed of the More

by mbmillerpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Quezada

Mar 13, 2025

Porsche Riverside responded

We appreciate you for leaving Henry this stellar review! We are delighted to know that he was great, always ready for you, loaner car waiting for you, kept you informed on the status of your Porsche 911 and made your experience outstanding. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

March 13, 2025

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Employee Rating

I have been coming to Porsche Riverside for many years, for service to my beloved Carrera S, and Henry, my service advisor, has always done an outstanding job, keeping my cars' service needs up to date. Re More

by CharlieK911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2025

Porsche Riverside responded

Charlie, Thank you for leaving Henry, Sherman, Eric and Andy this amazing review! We are so appreciative of the opportunity to work with you and we are glad that they provided you with exceptional service. We are happy to know that they did an outstanding job, were knowledgeable, went above their call of duty, thoughtful and professional. Congrats on your new vehicle- behalf of the entire Porsche Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

Mar 14, 2025

CharlieK911 responded

Jonathan, I am honored to say that I knew "WALTER", and I am very sure that his awesome spirit is looking over your shoulder and grinning, because you are carrying on with his tradition of excellence at Porsche Riverside. Respectfully Charlie Kirschenbaum

February 02, 2025

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Employee Rating

Beware beware of service department and service manager Dan Tow! This service manager DAN TOW will do everything he can in order to NOT make a WARRANTY repair. I am utterly shocked at the consistently T More

by braulio.zarate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Andre Duran, Taylor Theus

Feb 05, 2025

Porsche Riverside responded

Hi Braulio, We appreciate the feedback here and the kind words for our sales team, I will be sure to pass those on. I and the team are well aware of your challenges here and as we have tried to explain to you they are all stemming from your insistence on using a dummy seatbelt to circumvent the safety equipment. If you must continue to drive without a seatbelt on these alarms will continue to be triggered. Although the dummy seatbelt my side step some of them, the device will not trick many of the systems that count on the seatbelt to be fastened while driving. We are unable to replicate these challenges because when we drive the car, we wear the seatbelt. These finding are also supported by PCNA who we have counseled with on this. These issues will stop if you wear your seatbelt. Furthermore, I strongly recommend you wear a seatbelt for more than just turning off the buzzers, please do so for your own safety. Jon Kienle General Manager Porsche Riverside (951) 552-2700

Feb 05, 2025

braulio.zarate responded

I sent multiple video evidence proving the issue was recurring without the seat belt dummy inserted and started happening before I even purchased that. Your own service advisor Andre corroborated! Once again, just doing everything you guys can to avoid warranty repairs. As I said, BEWARE of this service center!

October 09, 2024

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Employee Rating

William Barbaro is the worst service advisor I have ever interacted with. Very rude, inattentive, and inconsiderate. Other advisors have always been great, however, my recent experience with William has bee More

by Jnst1u
Recommend Dealer
No

Other Employees Tagged: William Barbaro

Oct 21, 2024

Porsche Riverside responded

Hi Justin, I’m aware of your most recent service and I’m very sorry that that this occurred. I have spoken with Dan at length in regard to this matter and we are addressing our customer service with every employee across the store. We very much appreciate your feedback as well your continued loyalty. We have used this an example of how we need to improve and we will certainly be better because of your feedback. I have also asked our General Sales Manager; Jeff Hudson to reach out to you to assure you that nothing like this will ever happen again, and to help restore your faith in Porsche Riverside. Jon Kienle General Manager Porsche Riverside (951) 552-2700

August 03, 2024

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Employee Rating

Henry Quezada provided an excellent service when dropping off my macan for it’s 10k service. communication was spot on and very professional. More

by bv0224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Quezada, William Barbaro

Aug 05, 2024

Porsche Riverside responded

Thank you for leaving Henry this positive review! We are glad to hear that Henry took great care of you and your Porsche Macan needs. We are happy to know that he was very professional and his communication was spot on. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

July 16, 2024

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Employee Rating

Great staff, advisor was excellent, took great care of us. Will definitely be returning for future services More

by mmurillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Quezada, William Barbaro

Jul 17, 2024

Porsche Riverside responded

mmurillo, We are grateful for you leaving us this stunning review! We are thrilled to hear that our team took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that they were excellent. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

February 21, 2024

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Employee Rating

Our experience with the Service Department has been above reproach. Everyone we encountered was extremely communicative, respectful and certainly knowledgeable. It was a pleasure to meet and work with the Po More

by 1965mustanger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Quezada , Mike (Mechanic) and John (Mechanic/Service Rep?)

Feb 21, 2024

Porsche Riverside responded

Steve and Diana, We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you both with thorough and efficient service. We are pleased to know that they were extremely communicative, respectful, knowledgeable and a pleasure to work with. We look forward to serving you both again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

December 07, 2023

Dealership Rating
Employee Rating

I have been a Porsche customer for 53 years and have been to many service and repair shops over the years. Without a doubt, Dan Tow (service manager) and his entire staff are the most professional, most poli More

by CharlieK911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Quezada

Dec 07, 2023

Porsche Riverside responded

Charlie, Thank you so much for leaving Dan and Henry this extraordinary review! We are glad to hear that Dan and Henry consistently takes great care of you and your automotive needs. We are happy to know that they are professional, polite and communicative. We appreciate your continued business with us here at Porsche Riverside. We look forward to continue serving you and your future automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

September 25, 2023

Dealership Rating
Employee Rating

The service department was professional and efficient. They demonstrated excellent customer service. I will be bac. More

by eileen@tonyshayandgrain.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Quezada, William Barbaro , Cody Allen

Sep 26, 2023

Porsche Riverside responded

Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of quickly and efficiently. We are pleased to hear you will continue doing business with us here at Porsche Riverside we look forward to it! Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

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