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Dan Tow
Dan Tow at Porsche Riverside

Dan Tow

Service Manager

Porsche Riverside

3210 Adams St
Riverside, CA 92504

5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Dan Tow

October 09, 2024

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Employee Rating

William Barbaro is the worst service advisor I have ever interacted with. Very rude, inattentive, and inconsiderate. Other advisors have always been great, however, my recent experience with William has bee More

by Jnst1u
Recommend Dealer
No

Other Employees Tagged: William Barbaro

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Oct 21, 2024

Porsche Riverside responded

Hi Justin, I’m aware of your most recent service and I’m very sorry that that this occurred. I have spoken with Dan at length in regard to this matter and we are addressing our customer service with every employee across the store. We very much appreciate your feedback as well your continued loyalty. We have used this an example of how we need to improve and we will certainly be better because of your feedback. I have also asked our General Sales Manager; Jeff Hudson to reach out to you to assure you that nothing like this will ever happen again, and to help restore your faith in Porsche Riverside. Jon Kienle General Manager Porsche Riverside (951) 552-2700

August 03, 2024

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Henry Quezada provided an excellent service when dropping off my macan for it’s 10k service. communication was spot on and very professional. More

by bv0224
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Quezada, William Barbaro

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Aug 05, 2024

Porsche Riverside responded

Thank you for leaving Henry this positive review! We are glad to hear that Henry took great care of you and your Porsche Macan needs. We are happy to know that he was very professional and his communication was spot on. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

July 16, 2024

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Employee Rating

Great staff, advisor was excellent, took great care of us. Will definitely be returning for future services More

by mmurillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Quezada, William Barbaro

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Jul 17, 2024

Porsche Riverside responded

mmurillo, We are grateful for you leaving us this stunning review! We are thrilled to hear that our team took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that they were excellent. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

February 21, 2024

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Employee Rating

Our experience with the Service Department has been above reproach. Everyone we encountered was extremely communicative, respectful and certainly knowledgeable. It was a pleasure to meet and work with the Po More

by 1965mustanger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Quezada , Mike (Mechanic) and John (Mechanic/Service Rep?)

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Feb 21, 2024

Porsche Riverside responded

Steve and Diana, We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you both with thorough and efficient service. We are pleased to know that they were extremely communicative, respectful, knowledgeable and a pleasure to work with. We look forward to serving you both again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

December 07, 2023

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I have been a Porsche customer for 53 years and have been to many service and repair shops over the years. Without a doubt, Dan Tow (service manager) and his entire staff are the most professional, most poli More

by CharlieK911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Quezada

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Dec 07, 2023

Porsche Riverside responded

Charlie, Thank you so much for leaving Dan and Henry this extraordinary review! We are glad to hear that Dan and Henry consistently takes great care of you and your automotive needs. We are happy to know that they are professional, polite and communicative. We appreciate your continued business with us here at Porsche Riverside. We look forward to continue serving you and your future automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

September 25, 2023

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Employee Rating

The service department was professional and efficient. They demonstrated excellent customer service. I will be bac. More

by eileen@tonyshayandgrain.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Quezada, William Barbaro , Cody Allen

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Sep 26, 2023

Porsche Riverside responded

Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of quickly and efficiently. We are pleased to hear you will continue doing business with us here at Porsche Riverside we look forward to it! Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Jonathan Kienle - General Manager

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