Dan Sills | Page 6

The service center may be OK but your customer service is terrible. I have called and spoke to somebody three times asking for a callback never getting it. I doubt if you’ll ever see me in your service cente terrible. I have called and spoke to somebody three times asking for a callback never getting it. I doubt if you’ll ever see me in your service center again or ask for mobile service. Very upset with what is going on. I wish I had gone to Brandon Ford when I purchased my vehicle three years ago. More

by sackman1953 Verified Customer Verified Customer

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Great customer service. Everyone worked closely with me to make sure I was satisfied with my purchased. Everyone worked closely with me to make sure I was satisfied with my purchased. More

by Linda83 Verified Customer Verified Customer

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Best Ford dealer in the Tampa Bay Area. The only place I will let service my vehicles. The only place I will let service my vehicles. More

by dkincaid77 Verified Customer Verified Customer

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Excellent service every time. Elder Ford is the only dealer I trust with my vehicle ! Elder Ford is the only dealer I trust with my vehicle ! More

by dkincaid77 Verified Customer Verified Customer

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This dealership demonstrates that they cares about this community by helping us reach our dreams. community by helping us reach our dreams. More

by kyneshahutchins0921 Verified Customer Verified Customer

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We had a good experience with all the the personal that helped us on the purchase helped us on the purchase More

by Rinturrisi25 Verified Customer Verified Customer

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There were many deceptive sales practices that were used from this dealership. I did not take the vehicle I had to deal with corporate and do more work than was necessary to try to get the proper price for from this dealership. I did not take the vehicle I had to deal with corporate and do more work than was necessary to try to get the proper price for the vehicle. After I thought they were going to correct all the errors and deceptive sales practices the price of the vehicle went up by almost $7,000 but no one seems to care corporate or otherwise More

by TIGEREYE0225 Verified Customer Verified Customer

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I purchased a car 8/3. A list of issues are below: • They CLAIM their vehicles go through a Ford Blue Certified 139 point inspection that is backed by a 90 day 400 mile A list of issues are below: • They CLAIM their vehicles go through a Ford Blue Certified 139 point inspection that is backed by a 90 day 400 mile warranty. • Roaches in the car that ended up getting into my garage and home • Battery was dead day 1 • When I called about the roaches the lady said I should bomb my car or pay someone to fumigate- this was within a day of purchasing • Within 2 weeks the AC started blowing hot air. • To their credit, they “fixed” the AC issue and fumigated the car without charging me and provided a loaner car. •However, the AC was blowing hot again within a week. Add to that, the car started jerking as I braked. THIS IS ALL WITHIN THE FIRST 90 DAYS. • I called and scheduled an appointment to get the AC looked at again and to see what the issue was with braking. I set an appointment and was told I would have a loaner car. When I got there, I was told there was no loaner. I took time off work for this • I was told I would be contacted when they had inventory. I was never contacted. I followed every couple days for a week and a half until I got a manager on the line. I was told there was no inventory, but I could take it to another shop. • I took it to my normal mechanic, however, since it wasn’t a Ford Dealership Technician, they tried to make him jump through hoops. • To their credit, when I called the GM, he provided me a loaner and worked directly with my mechanic. Their employees were all pretty polite and willing to help. • I am giving them 1 start for several reasons. First, there’s no way this car went through a 139 point inspection and I had to replace an evaporator coil, lower arm assembly, and a tire rod. The brakes are also grinding and squeaking. There’s no way all those things go within 4000mi/90 days if it was inspected. The process of setting the second appointment was terrible. It made me think I was being slow-walked until I either passed the miles or time restriction. I also had to come out of pocket to have these issues fixed. There’s no way I should have to pay over 24k for a car (+interest) that “went thru a 139 point inspection” AND have to come out of pocket for repairs on issues that should not have even existed. THIS WAS WITHIN 3 MONTHS OF HAVING THE CAR. I wouldn’t suggest this dealer AT ALL based off my experience More

by dhawk330 Verified Customer Verified Customer

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Excellent service every time. Elder Ford services all 3 of my vehicles and is always dependable and honest. Elder Ford services all 3 of my vehicles and is always dependable and honest. More

by dkincaid77 Verified Customer Verified Customer

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I always receive top notch service from Jen and Justin at Elder Ford of Tampa. Elder Ford of Tampa. More

by JRNESMITH Verified Customer Verified Customer

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