Dan Sills | Page 15

This dealership was the best dealership i’ve ever worked with. Reinaldo Duarte was an amazing salesmen, Badre Ghoumari was so respectful and knowledgeable and didn’t try to screw me over. Robert Tucci helpe with. Reinaldo Duarte was an amazing salesmen, Badre Ghoumari was so respectful and knowledgeable and didn’t try to screw me over. Robert Tucci helped me figure out what warranties I needed and which ones I didnt. More

by Kayla Verified Customer Verified Customer

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I purchased a vehicle in may 2020 with a extended warranty the car broke down in August 2021 and now im currently looking at a $1,300 bill. Do not buy from elder ford i have emailed and called with 0 warranty the car broke down in August 2021 and now im currently looking at a $1,300 bill. Do not buy from elder ford i have emailed and called with 0 response More

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Vehicle Purchase From Out of State Coming from out of state can always be a bit of an issue. They were nice enough to hold the vehicle with a down payment. When I got there it was busy. Coming from out of state can always be a bit of an issue. They were nice enough to hold the vehicle with a down payment. When I got there it was busy. They need more staff for sure. I was persuaded into signing papers immediately before having even seen the vehicle I was planning to purchase. I was also told that I would be given additional parts along with my vehicle, which did not happen. Also, after purchasing the vehicle, I noticed they removed a suspension component. I wondered why, but installed it myself again. After installing the part, I noticed the steering alignment changed. I started to think, and came to the conclusion that they did not want to pay for an alignment or have anyone do an alignment on the vehicle. They instead pulled a sneaky move and took the part off to fix the alignment of the steering wheel. In my opinion, those actions are sneaky and dis-honest, the dealer did a good job else where. Nice people, but definitely pushy. They do overprice their cars, and the also put themselves before the customer. I personally was not fond of my conversation with Jason Bray. The internet sales manager also did not help me one bit. She said she would put a down payment to hold the vehicle but did not and left for the day, I had to call someone else and that is when Donnie helped me out. Donnie was a great and fun person to work with. In my opinion, I believe Donnie deserves a higher position within the dealership. In the end, I would recommend this dealer, and suggest working with Donnie only. Bring price comparisons. More

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Elder Ford sales team definitely know the value of planting a seed. I will definitely be a life long customer and take my son to get his first new car Elder also. planting a seed. I will definitely be a life long customer and take my son to get his first new car Elder also. More

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I did have a great sales experience with Anthony. Robo was great as the concierge. Robert in finance was finally the one that addressed all the issues in the end. Everything post sale was horrible. Typic was great as the concierge. Robert in finance was finally the one that addressed all the issues in the end. Everything post sale was horrible. Typical of a dealer. I did not receive a first class experience at Elder Ford of Tampa. I am not satisfied with the shape of my vehicle, the service provided, or Elder Ford in general. 1. The window tint on both front windows has bubbles and tears already. 2. As part of the purchase a Roll-n-lock was ‘included’. When I went to get it installed the wrong part was installed on my truck. When I questioned it I was told the wrong one was ordered. Was told in two days the correct one would be in. After a week I called and was told it would be a few more days. Now I’m coming in tomorrow to finally get it installed. 3. Interest rate was raised one percent above what was agreed to originally. Have that in writing. 4. Driver’s side back passenger seat back was not locked (supposed to be permanently locked in back upright position) and when driving and braking my son was thrown forward while in his seatbelt. Horrible! I had to have that fixed when I came in for the wrong bed cover. 5. Finally someone tried to buy a five star review. Seriously? No amount of money buys a five star review. Good service beginning to end gets five stars. I am fortunate that my son was not injured. I am also fortunate that I haven’t done my survey yet. It will be done before the drop dead date of June 6. More

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DO NOT SHOP HERE THIS PLAVE IS FULL OF LYING GREASY SALESMAN. This place is the reason why the public hates car salesmen. They will shake your hand when you negotiate a price and charge you something SALESMAN. This place is the reason why the public hates car salesmen. They will shake your hand when you negotiate a price and charge you something completley different. There are good dealerships and then there are these guys. More

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So from the beginning they were great very helpful and quick with everything I was a very happy with the dealer till.... I’ve been trying to address my temp tags being expired and still not getting my reg quick with everything I was a very happy with the dealer till.... I’ve been trying to address my temp tags being expired and still not getting my regular tags. No one seems to want to call back after leaving 3 messages to the finance manager and 1 messages to the general manager. I went from telling friends to go here to telling them to not waste their time. I’m very upset and dissatisfied with the help I’ve been getting for the past few weeks. Good luck if you plan on buying and hope that you don’t have the troubles I’ve been getting. More

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Great! I would recommend anyone to visit elder ford. Not only did I receive great service from everyone, they were also very nice and patient with me. I rea I would recommend anyone to visit elder ford. Not only did I receive great service from everyone, they were also very nice and patient with me. I really appreciate everyone that helped in the process of buying my vehicle. Thank you very much. More

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HORRIBLE EXPERIENCE!!! I went there with my friend and negotiate to buy a Ford F-150. A manager was very RUDE to us . He raised his hands many times in my face and my frie I went there with my friend and negotiate to buy a Ford F-150. A manager was very RUDE to us . He raised his hands many times in my face and my friend’s face many times !!! And yielding to us saying STOP ! Listen to me . Really !!!! WHAT KIND OF CUSTOMER SERVICE they do ?!!! We were speaking very politely and he keeps raising his hand and saying stop , listen to me !! After that he took the paper that we wrote negotiated price on it and bent and crunched it in his hand and threw it in front of us !!!!!! REALLY !!!’ At the end he refused to do the deal that he originally accepted it and told that he prefer to throw it to auction with the same price we offered than selling it to us !! All that after we lost our time for two hours How can Ford accept this to be done !!’ We called his manager and telling him the whole story and told him that everything should be recorded on the dealer surveillance cameras so he could check to see how he insulted us ... Guess what ?!! The manager did nothing to him !! And told us he has no time to check the cameras ... Oh My God that’s how Ford deal with customer ... any polite customer has the right to be respected and to be good treated I will never deal with them and Ford again if Ford does not get my right back More

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Stay Away! Another Unhappy Customer! This has been not only the worst car buying experience but the worst customer service experience I have ever had. I had numerous issues with finance d This has been not only the worst car buying experience but the worst customer service experience I have ever had. I had numerous issues with finance department telling me that because I am buying a car that I would need to purchase gap insurance for the vehicle. I told Ryan that I did not need GAP because I already have it through my insurance. He told me by law that I have to. I later found out that you do not need to have gap on your vehicle. So I called Elder Ford they told me all I would need to do is come in before 8pm and the Finance Department could cancel the Gap and Extended Warranty they had added on. I left work early and drove over a hour and half getting to Ford at 7pm. Josh who told me he was a finance manager told me he would not cancel it because Ryan did my paperwork and he would not take his commission away. I was told I would have to come back when Ryan was there. I notified my salesman what happened he apologized and said he would get this all fixed. He had his cousin Trey(Finance Manager)contacted me a day later. Trey told me he would give me a few complimentary services for the inconvenience. I was told by Trey just contact me on Monday to remind me to put in the paperwork to cancel the services. I called and I was told by the front desk that Trey was not in today. I called back a couple more times later for a guy in sales to tell me Trey has been here all day. I finally talked to Trey that day he told me he processed the paperwork and everything was cancelled. I thanked him and he told me now for you to receive the complimentary service we talked about your going to fill out the survey exactly like this so my Uncle can get his sales bonus. He was so rude at that point I told him don’t worry about it. I called a few days later to confirm with someone else that he actually did what he said and they told me it says in system that you still have both services and nothing was cancelled. At this point I took everything into my own hands and contacted the Gap company myself and Ford Extended Services and cancelled it myself. I was very disappointed that Elder Ford was run in this matter. I was then contacted and harassed for over a month from my salesman Donnie and Sales Manager Rob Tucci offering me anything as long I could fill out there sales survey so they could get there bonuses. Which got no where even after we had agreed on compensation they promised they still did not deliver. At this point I had given up on ELDER Ford after many disappointments... The icing on the cake was being charged an additional $1,300 for my car... When asked where that figure came from my salesman Donnie said that was the sticker price.. I told him I have the sticker right here and it’s $29,400.. He then transferred me to Rob Tucci.. Rob explained that was a additional package that I purchased which included lifetime Car washes, 2 free spare keys which are usually $400 each and window tint... I told him I never purchased that and he told me I did and I signed the paperwork. I asked if he could send over the document that’s when he stopped answering any of my emails or phone calls. I was told to contact General Manager Dan Sills at that point and he would make things right... That was the furthest thing from the truth and just another lie... Dan told me that because I didnt fill out the survey exactly how his salesmen wanted he would not help me.. I assured him I did not want anything free from them just what I paid an additional $1,300 for and received nothing... He told me it’s not that he can’t help me it’s that he won’t. I explained to him all I want is customer service from him and he told me the deal has been done so we don’t even need to speak to you at this point. Horrible Customer Service!! Dan you need to read the reviews on the company you work for because for all the bragging you did to me about all the happy customers you have. You can easily see that is not the case once you read the reviews. Do not buy anything from this dealership!!! More

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