Dan Sills | Page 13

From start to finish it was an awful experience. From being over an hour late picking up the car, to no contact from the service advisor, no one answering the phone, car just showing up back to the From being over an hour late picking up the car, to no contact from the service advisor, no one answering the phone, car just showing up back to the house without a phone call, awful experience. Talked to the GM and acted like he could care less and that we were bothering him after he asked to call. More

by magicjs427 Verified Customer Verified Customer

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Salesman Freddie Brister was great, answered all questions in a professional manner. Negotiations were fair and direct. Finance got me the best rate based on credit score. My Concierge Giovanni Marr questions in a professional manner. Negotiations were fair and direct. Finance got me the best rate based on credit score. My Concierge Giovanni Marrero instructed me on all facets of operating vehicle and was very through without rushing me. Management was approachable and worked hard to get a deal that satisfied the dealership and myself. Overall, I would purchase from Elder Ford again. More

by bmackenn Verified Customer Verified Customer

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Although I gave 5 stars rating it is for the sales person cesar and the concierge team. The sales supervisor is the most rude, arrogant and don’t care about customers making the customer feel like their busi cesar and the concierge team. The sales supervisor is the most rude, arrogant and don’t care about customers making the customer feel like their business is not important. Very disappointed with that kind of service. I will not buy another car from the that dealer.ship as long as that persone works there. More

by ROCASIO0 Verified Customer Verified Customer

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Always fast and friendly service at Elder Ford. I drive past 2 other Ford dealers to service here. I drive past 2 other Ford dealers to service here. More

by dkincaid77 Verified Customer Verified Customer

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Joshua from concierge was amazing and ali and team were so helpful! Thank you so much!! so helpful! Thank you so much!! More

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Update: when they found out there was a bad taste in my mouth, several guys went above and beyond to make it right, especially Robo. A couple of hiccups and miscommunications re: financing but they hon mouth, several guys went above and beyond to make it right, especially Robo. A couple of hiccups and miscommunications re: financing but they honored a rare vehicle order at no additional markup. They also under promised and over delivered when it came to turnaround time from the train to my driveway. More

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I will gladly share my horrible experience with all of my friends and family, ensuring no one else is scammed by this Fraud of a company. friends and family, ensuring no one else is scammed by this Fraud of a company. More

by chapman.bradley Verified Customer Verified Customer

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Salesman was excellent and the sales manager and finance managers were excellent. First the made me feel comfortable and the treat me with respect and they tried their best to satisfy my number managers were excellent. First the made me feel comfortable and the treat me with respect and they tried their best to satisfy my number More

by BASIL.FRANCIS59 Verified Customer Verified Customer

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Was never there. I live in Troy Michigan! Obviously no one reads these because I keep getting them! PLEASE STOP sending. I did once purchase a Ford from Elder Ford in I live in Troy Michigan! Obviously no one reads these because I keep getting them! PLEASE STOP sending. I did once purchase a Ford from Elder Ford in Troy Michigan More

by Ablasor Verified Customer Verified Customer

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This dealership was extremely helpful and responsive when my vehicle had a recall that resulted in me being unable to drive my vehicle. The dealership set up mobile service to come to me and fix the repair. my vehicle had a recall that resulted in me being unable to drive my vehicle. The dealership set up mobile service to come to me and fix the repair. More

by Jmalafronte13 Verified Customer Verified Customer

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