Dan Rosen
Dan Rosen at Woodfield Lexus

Dan Rosen | Page 17

Sales Associate

Woodfield Lexus

350 E Golf Road
Schaumburg, IL 60173

4.9
349 Reviews
4.9

349 Reviews

Write a Review

Industry Experience

24 yrs, 5 mos

349 Reviews of Dan Rosen

June 16, 2021

Dealership Rating
Employee Rating

I bought a Lexus is250 2015 certified. After I got home I noticed a small dent on my car and the front grill was cracked that appeared to be pushed into place. I also noticed a bunch of scratches that where More

by geddie62
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Yasmine LoBue, Isaac Homa

Jun 18, 2021

Woodfield Lexus responded

We regret hearing your dissatisfaction of the 2015 IS 250 Certified vehicle you purchased on May 21, 2021. A 2015 certified vehicle has certain requirements but is allowed to have normal wear and tear cosmetic blemishes. You had the opportunity to fully inspect the vehicle at time of delivery. Dan reached out to you the day after and did not hear anything from you until 3 weeks after your purchase. Dan prides himself on his reputation along with Woodfield Lexus. Unfortunately, a survey blemish does take away from Dan's income and that of the dealership and was never given the opportunity to do what he could to address your dissatisfaction. We do care about our customers and were willing to address your issues and make it right. We are all trying to earn a living and do our best to be fair to make our customers happy. Unfortunately, a bad survey cannot be reversed. Again, we regret hearing your dissatisfaction and do hope you are enjoying your vehicle.

Jun 18, 2021

geddie62 responded

So before you where willing to help me but after a honest survey you decided to become hostile against me and all professionalism went out the window. You say I submitted a bad survey, your implying that telling the truth is bad? Also if you truly cared about your customers you would still do your best to satisfy the customer. I didn’t know a a honest review would impact you the way it did but seeing the response afterwards displays the type of business that is being conducted at your location.

June 15, 2021

Dealership Rating
Employee Rating

Dan Rosen could not have made the process easier! Great job. The communication was clear and he quickly responded to my email questions. The ride is so smooth and quiet. More

by pams
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Caryn Szoldatits

Jun 17, 2021

Woodfield Lexus responded

Thanks again for your purchase and for sharing your experience. We hope you are enjoying your new car and wish you many happy miles!

June 12, 2021

Dealership Rating
Employee Rating

The best service I have ever experienced, hands down. Woodfield Lexus treated me like I was part of the family from start to finish. There is no other place to buy a Lexus in the Chicago area. More

by robbylevy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yasmine LoBue , Josh Resnick

Jun 14, 2021

Woodfield Lexus responded

We are thrilled to have you part of our family! Thanks again and we hope you are enjoying your new car and wish you many happy miles!

June 03, 2021

Dealership Rating
Employee Rating

I wanted to thank Dan, Yasmine and Josh for their excellent customer service during my leasing experience. The entire process was seamless and professional, the team helped us feel welcomed. More

by Savvy_Shopper
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yasmine LoBue , Josh Resnick

Jun 04, 2021

Woodfield Lexus responded

We are thrilled to have you as our customer! Thanks again and we hope you are enjoying your new car and wish you many happy miles!

May 02, 2021

Dealership Rating
Employee Rating

Dan Rosen made our experience great. He listened and remembered to do everything he promised he was going to. Never had to ask twice. He is the best!! More

by kimberlywiedenfeld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 03, 2021

Woodfield Lexus responded

We are thrilled to have you as our customer! Thanks again for your purchase and for sharing your thoughts. Hope you are enjoying your new car and wish you many happy miles!

April 26, 2021

Dealership Rating
Employee Rating

I want to thank Mike Evans for referring DAN Rosen to be our Ssles agent. It was indeed a great experienced dealing with them. Very professional and their knowledge about what there selling is excellent. Th More

by Regina Restua
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rodel Morales

Apr 28, 2021

Woodfield Lexus responded

Thank again for your purchase and for sharing the wonderful review. We look forward to assisting you with your auto needs for many years to come. Hope you are enjoying your new car and wish you many happy miles!

April 24, 2021

Dealership Rating
Employee Rating

Overall, great buying experience. Dan Rosen is very personable - with no 'pressure'. Dan was very responsive and prompt to reply to any questions - and importantly - any requests I've had. More

by pyrotecnico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2021

Woodfield Lexus responded

Thanks again for your purchase and for sharing your thoughts. We hope you are enjoying your new car and wish you many happy miles!

April 19, 2021

Dealership Rating
Employee Rating

Dan Rosen was great. Would recommend to anyone looking for certified Lexus. No wonder they are so busy at a time when other dealers are like ghost towns. More

by mwpalatine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yasmine LoBue , Tech guy was super. Very patient.

Apr 19, 2021

Woodfield Lexus responded

We are thrilled to have you as our customer! Thanks again for your purchase and for sharing your thoughts. Hope you are enjoying your new vehicle and wish you many happy miles!

March 30, 2021

Dealership Rating
Employee Rating

Overall great experience. Dan Rosen was a great salesman, very personable, no pressure, everything was simple and straight forward. The dealership had no hidden fees, and the price was the most competitive b More

by mulehurn_57
Price
Recommend Dealer
Yes
Mar 31, 2021

Woodfield Lexus responded

We are excited to have you as our customer! Thanks again for your purchase and for sharing your thoughts. Hope you are enjoying your new car and wish you many happy miles!

March 19, 2021

Dealership Rating
Employee Rating

“ Very pleased with Dan Rosen and Woodfield Lexus ! Great Experience ! The purchase went smooth from the early online connection to driving away with a new SUV hours later! Trade in on my old car was More

by Pat
Recommend Dealer
Yes
Mar 22, 2021

Woodfield Lexus responded

We are thrilled to have you as our customer, Pat! Thanks again for your purchase and for sharing your experience. We hope you are enjoying your new car and wish you many miles of smiles!

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