I reached out to the dealership several times via email,
phone and text about a car I was interested in and never heard back. So after several attempts over the course of just over a week, I finally gave u
phone and text about a car I was interested in and never heard back. So after several attempts over the course of just over a week, I finally gave up. Their name is correct... there's got to be a better way! I will never waste my time trying to work with them again.
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by jessica
Apr 29, 2022 -
A Better Way Wholesale Autos responded
We're sorry to hear about your experience, Jessica, and apologize for the lack of communication on our part. If you would be willing to continue the conversation, please feel free to contact management directly; we would appreciate the opportunity to see if we can turn this around for you.
Apr 24, 2022 -
A Better Way Wholesale Autos responded
We're sorry to hear about your experience, Jessica, and apologize for the lack of communication on our part. If you would be willing to continue the conversation, please feel free to contact management directly; we would appreciate the opportunity to see if we can turn this around for you.
Never responded back to me.
May they sold truck??? As I said I did not get ANY responds.
May they sold truck??? As I said I did not get ANY responds.
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by sawhitehall
Mar 16, 2022 -
A Better Way Wholesale Autos responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Mar 03, 2022 -
A Better Way Wholesale Autos responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Quite possibly the most crooked and slimy dealership in
existence. Please, show ANYWHERE else than this place. These cars are the cars that no one wants. Truly.
"Hey, that check engine light is on, will
existence. Please, show ANYWHERE else than this place. These cars are the cars that no one wants. Truly.
"Hey, that check engine light is on, will you be fixing that?"
"Nah, that doesn't mean anything..."
"CarFax shows the car had a major accident with airbags deployed and it had to be towed!"
"That was a minor fender bender"
"Can I have my mechanic look at the car before I buy it?"
"Sure, but you'll need to leave a non-refundable $1000 deposit."
"What are the $1800 in additional fees for?
"Processing fee, document fee, scammer fee, and as much profit as we can make fee."
Unreal. Crooks. Run, Forest, Run!
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by Felix2021
Oct 27, 2021 -
A Better Way Wholesale Autos responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Oct 13, 2021 -
A Better Way Wholesale Autos responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
This place is running a scam Buyer beware..Don’t fall
victim to there low price ads on lemon 🍋 cars 🚘
Rude people work there nobody even greats you when you wake in side all sales team playing on the
victim to there low price ads on lemon 🍋 cars 🚘
Rude people work there nobody even greats you when you wake in side all sales team playing on there phone. They fish you in with bogus ads with low price cars that don’t exist and try to flip you into financing more expensive similar cars.. should of known it’s to good to be true. Stay away from here.
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by Emily82
Oct 03, 2021 -
A Better Way Wholesale Autos responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Sep 19, 2021 -
A Better Way Wholesale Autos responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Picked up the extended warranty on my car with this
Picked up the extended warranty on my car with this dealer saying it's free to service in their facility. I had multiple instances where I needed
Picked up the extended warranty on my car with this dealer saying it's free to service in their facility. I had multiple instances where I needed this warranty used, but their service department does not pick up the phone or return messages. I went in, and they said it'll be 6 months to service the car, and to try again then. Clearly they don't have the proper amount of mechanics for the amount of work needed, and the customer service is awful! [UPDATE] Currently in a 1 month limbo with this company. The transmission completely failed on my vehicle, and my extended warranty that I purchased is a mere 400 miles past the warranty. While I realize they're under no obligation, I have read many accounts of dealers seeking a "Good Faith" agreement with the warranty company where up to half of the cost has been covered. At this point, I would settle for a sense of urgency in the customer service department over even compensation. Lost my job a few months ago due to the reemergence of Covid, and subsequent slowing of work so I am in literal dire straits. Looking for some compassion out of Better Way Wholesale Autos, but at this point I would have to say their customer service ends once the sale has transpired.
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by Pfund327
Sep 26, 2021 -
A Better Way Wholesale Autos responded
Thank you for bringing this to our attention. Our goal is to make sure everyone that visits the dealership has a top notch experience, and we're sorry that we didn't meet that goal in this case. We appreciate all customer feedback as it allows us to learn and make improvements.
Sep 12, 2021 -
A Better Way Wholesale Autos responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Sep 14, 2021 -
Pfund327 responded
Michael Pfund | (860) 841-7062 | See original review for details. This is week 3 now without any interest on your end for resolution.
Save your time and money, don’t go here. It’s such a
hassle dealing with these people.
hassle dealing with these people.
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by jr1204jli
Sep 12, 2021 -
A Better Way Wholesale Autos responded
Thank you for getting back to us with your contact information. A representative from our dealership will be in touch with you soon. Again we apologize that your visit wasn't up to our standards.
Aug 29, 2021 -
A Better Way Wholesale Autos responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Aug 29, 2021 -
jr1204jli responded
By email is the best way to reach me.
Beware of this dealership...things to do before driving a
car off the lot. 1. Pull your own carfax report. 2. Have a certified mechanic examine the car prior to purchasing. 3. They will try to prolong the de
car off the lot. 1. Pull your own carfax report. 2. Have a certified mechanic examine the car prior to purchasing. 3. They will try to prolong the dealership warranty and will not take responsibility for basically selling you a lemon 4. Don't go here if you want constant problems and high blood pressure.
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by Need a lawyer
Sep 11, 2021 -
A Better Way Wholesale Autos responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Aug 29, 2021 -
A Better Way Wholesale Autos responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Aug 29, 2021 -
Need a lawyer responded
I will respond to you when I find a lawyer to sue for all the hassel that I have encountered after purchasing a vehicle from you.
Wasted a whole day filling out paper work and giving
deposit only to be called an hour later to say car had been sold previous day! What xxxxing idiots!
deposit only to be called an hour later to say car had been sold previous day! What xxxxing idiots!
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by Weenmaimai
Sep 09, 2021 -
A Better Way Wholesale Autos responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time.
Aug 27, 2021 -
A Better Way Wholesale Autos responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
On February 23 of 2021, I purchased a 2013 Chrysler 200
from A Better Way for $12,000(MSRP $4,000-$6,000). Two days later, my Chrysler(which passed “A Better Way’s 12-Point Safety Inspection”) stalled out
from A Better Way for $12,000(MSRP $4,000-$6,000). Two days later, my Chrysler(which passed “A Better Way’s 12-Point Safety Inspection”) stalled out in the left lane on the highway and I was nearly rear ended by a tractor trailer(transmission issues). I also discovered that the passenger seatbelt had been cleanly severed in half and sewn back together with a few pieces of thread in order to mask this incomprehensible safety issue. I also discovered that the A/C was blowing cold, blown fuses, faulty mirror switches, less-than adequate bumper fasteners, and other general half-assness of all sorts. A few of these issues have since been fixed by A Better Way, but most are still unrectified. Please don’t attempt to deny these accusations as I have enough documented evidence to obliterate any and all reasonable doubt. The utter lack of concern that A Better Way has for customer safety is terrifying. I needed a reliable car to get me to and from school…but what I got was an overpriced, debt-accumulating, rolling death-trap. A Better Way is the Walmart of car dealerships. Please don’t do it.
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by Theodore
Sep 02, 2021 -
A Better Way Wholesale Autos responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Theodore. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Dec 08, 2021 -
Theodore responded
Exclaiming that you're "dissapointed that my visit didn't measure up" indicates that either this is a silly, generic, copy&paste PR reponse, OR you don't really care to address the magnitude of consequences that I am facing as a result of purchasing a vehicle from ABW. Being a commuter student, this has made my life quite difficult, fixing car issues every other week $$$.
You already have the whole story...It's all right there in the review. What exactly is the intention behind this response?
Aug 19, 2021 -
A Better Way Wholesale Autos responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Theodore. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Dec 08, 2021 -
Theodore responded
Exclaiming that you're "dissapointed that my visit didn't measure up" indicates that either this is a silly, generic, copy&paste PR reponse, OR you don't really care to address the magnitude of consequences that I am facing as a result of purchasing a vehicle from ABW. Being a commuter student, this has made my life quite difficult, fixing car issues every other week $$$.
You already have the whole story...It's all right there in the review. What exactly is the intention behind this response?
Looking for a Car is sometime difficult, but thank god
for the internet.
I found several cars online that I liked and ABW. My girlfriend and I went to see two infinti cars, but when I arrived I was tol
for the internet.
I found several cars online that I liked and ABW. My girlfriend and I went to see two infinti cars, but when I arrived I was told that they sold. My one question why were they still listed on the website? I continued to look and I found a Nissan Juke and completed the online paperwork. I went down to ABW and was told that I can see the car because Dan is not in. To me that makes no sense I'm looking to buy a car. So now I was just Informed that the car I wanted is gone but its still listed on the website. I understand that mistakes happen sometimes there is miss communication, but I hate false advertising and my time being wasted.
shop elsewhere
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by trackcoach800
Jul 09, 2021 -
A Better Way Wholesale Autos responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Jun 25, 2021 -
A Better Way Wholesale Autos responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.