Dan Pyle

I walked into the dealership on 5/19/21 to test drive a 2021 Toyota Sienna Platinum. I test drive the vehicle, liked it and asked the salesperson to draw up paperwork on how much this vehicle would cost. H 2021 Toyota Sienna Platinum. I test drive the vehicle, liked it and asked the salesperson to draw up paperwork on how much this vehicle would cost. He met with the general manager TJ Disanto and he wrote up a purchase agreement of $42,859 and the salesperson right away noticed this and said "wow you're giving him $10,000 off" and the general manager laughed and let him leave his office. When I saw the price I asked if they could hold the vehicle until 5/20 so I would have the time to sit down and purchase the vehicle. They required a deposit on the van of $1,000 to hold it until 5/20. I showed up to the dealership on 5/20 with and additional $8,000 for a down payment. They drew up all the paperwork which I signed including the purchase agreement of $42,859 which the dealership and I both signed. After signing all paperwork the salesperson took me to the service department to schedule first service and then we started to download the Toyota app so I could pair my phone with my new van. The the general manager comes over and say there is absolutely no way he can sell me this van for the agreed upon price. I said what do you mean and TJ told me that they would be losing money and that I was taking advantage of their dealership. While getting frustrated I raised my voice and he dismissed me with a hand gesture and then hid the rest of the time. They did give me my money back at that time and at that point I didn't know what to do. I had copies of the agreement which we both signed and I thought the deal was done. They pulled my credit through three financial institutions and now I have nothing to show for it. This dealership conducts business very poorly and Shady. More

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Even during this time of stress and uncertainty, the dealership did a fabulous job to bake this as painless as possible! Thank you so much! dealership did a fabulous job to bake this as painless as possible! Thank you so much! More

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Worth the drive from CUYAHOGA county No wonder Dan Schrier is considered a master sales consultant. He made my buying experience traveling experience from Cuyahoga to summit county ver No wonder Dan Schrier is considered a master sales consultant. He made my buying experience traveling experience from Cuyahoga to summit county very worthwhile He listened to my concerns and got me exactly what I needed and more! And don’t get me started with the fiancé guy! He deserves an applause also helping me keep my rate down. Thank you Summit Toyota love my 4Runner and thank you for great buying experience! More

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Great selection and fantastic staff I would highly recommend this location for anyone in the market for a car, truck or suv. Left Toyota vehicles for a little while but happy I’m back. I would highly recommend this location for anyone in the market for a car, truck or suv. Left Toyota vehicles for a little while but happy I’m back. More

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Highlander Once again, Summit provided a truly great overall car buying experience (from value, to finance, to service and time spent). Will most definitely be b Once again, Summit provided a truly great overall car buying experience (from value, to finance, to service and time spent). Will most definitely be back! More

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Troubles after 4 days of owning the car Although any review I have posted has been returned with backlash of untruths by the dealership I still intend to voice my horrible experience. I boug Although any review I have posted has been returned with backlash of untruths by the dealership I still intend to voice my horrible experience. I bought a car that did not have a warranty but little did I expect the transmission to fail 4 days later. TJ agree to take the car back after I called the sales person Steven and had not gotten a return call about my request. This dealership got the value of the car when it was traded. they would not refund my entire purchase price even though I paid $3600 to have it repaired prior to returning it. I was told they would meet me 1/2 way to return the car since I live 2 hours away and they did not, TJ responded that I declined also not true, nor have I received what little they did agree to pay back, less than $300. I reached out to Dan NEVER to be responded to from him either. If you read responses from the dealership they claim to have been honest and fair but that is not the case. I was treated as though I had done something to wrong them but yet I', the one out thousands of dollars. I understand that nobody wants a bad review but in my case this dealership did not do the right thing. During this whole process, Jamie was the only decent person I dealt with. BTW this dealership mailed me a letter to complete and online survey. I did not seek them out. More

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Excellent experience and happy with purchase Was not planning on actually buying a car that day, but was so impressed with the Toyota Highlander and the staff at Summit Toyota, that we drove away Was not planning on actually buying a car that day, but was so impressed with the Toyota Highlander and the staff at Summit Toyota, that we drove away in a new vehicle! Dan was great and spent time going over all the features. More

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Easiest car buying process ever! My experience was phenomenal to say the least. My saleswoman was Shannon Swinehart. The whole process from finding the right car for me through the fi My experience was phenomenal to say the least. My saleswoman was Shannon Swinehart. The whole process from finding the right car for me through the financing process I have to say it was the easiest experience I've ever had at a dealership. Bill and Shannon listened to my needs and delivered. I don't remember the gentleman in the financial department but paperwork was quick and painless as I finished and was driving in less than ten minutes. Overall this was a great experience. If anyone is in the market for a vehicle, I highly suggest you stop at Summitt Toyota before anywhere else! Thanks again for the superior customer service today! More

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Best Experience Ever! Everyone I encountered at this dealership was extremely helpful and went above and beyond with their assistance. It was a stress-free, no haggle exper Everyone I encountered at this dealership was extremely helpful and went above and beyond with their assistance. It was a stress-free, no haggle experience. I will recommending anyone interested in a new vehicle to check out Summit Toyota! More

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Highly recommend I would buy here again. The personal service has been excellent. I worked directly with Dan and highly recommend him. Bob was great and took the time I would buy here again. The personal service has been excellent. I worked directly with Dan and highly recommend him. Bob was great and took the time to go over the all of the features on our new Sienna with us. More

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