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Dan Pope
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525 Reviews
Dealership Experience
10 yrs, 10 mos
525 Reviews
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525 Reviews of Dan Pope
Verified Customer
February 22, 2024
I needed an oil and filter change and tire rotation and ail filter replaced Dan Faber got me in and took great care of me. I appreciate the quick and great job. ⭐️⭐️⭐️⭐️⭐️ ail filter replaced Dan Faber got me in and took great care of me. I appreciate the quick and great job. ⭐️⭐️⭐️⭐️⭐️ More
by LMEHR
Other Employees Tagged: Dan Faber
December 06, 2023
Was happy with my trade in price but dealership was reluctant to budge much on price of vehicle being purchased. I feel we got the vehicle for a fair price only considering the trade in. We set u reluctant to budge much on price of vehicle being purchased. I feel we got the vehicle for a fair price only considering the trade in. We set up a time to close for 4pm on Monday after securing the vehicle the Saturday prior. We arrived at 4pm and had to wait an hour and a half until we got in with the financing person. Not acceptable. The odometer listed on my trade in on the paperwork was listed 12k miles less than the actual. I pointed that out to the finance person and they said basically it was no big deal. Seems odd. Our new vehicle needs part to make the Apple CarPlay compatible. We were not told this until we came in to close. Now we need to come back to have the part installed. Had we of known this we probably would have opted to close on a later date after the part was installed. The finance person told us for our lifetime powertrain warranty that we MUST have the vehicle serviced at St. Cloud Toyota because we live within 50 miles of the dealership. I questioned this repeatedly and was told that all service had to be done there. There is a clear disclosure on the Lifetime Loyalty Program paperwork that says basically says "should you live within 50 miles of the selling dealer and choose to perform your recommended maintinence from somebody other than the selling dealer you must contract the Administrator of this Certificate for permission to maintain eligibility." So basically I can do my maintenance at another place I just have to make sure I contact the Administrator of the Loyalty Program to make sure it would be covered. I don't necessarily NEED to come to St. Cloud Toyota which is what I was told I basically had to do. I do a lot of my business with a local auto repair place that I highly trust and I will continue to go there if I am allowed under the Loyalty Program. I have had other issues with St. Cloud Toyota in the past. For one, I was quoted about $1400 for a complete fluid exchange in my Toyota Tacoma. I brought the quote to the place I do my auto repairs and had all the same work done for just under $900. I know dealership labor is atrocious which is why I avoid dealerships for paid maintenance but a $500 difference is crazy. Also, the last time we brought in my wife's Highlander we were told that we needed an alignment. I reluctantly told them to go ahead with the alignment since the vehicle was there anyways out of convenience. Shortly after we were called again and said that they can't do an alignment on our Highlander (I forget the reason but it really didn't make any sense to me) and that as long as I keep up with the tire rotations we should be fine. Odd. We have done business with St. Cloud Toyota in the past because it is our local Toyota dealership. I like the brand and plan to stick with them when purchasing vehicles in the future. However, I know multiple people who have gone out of their way just because the have not had good experiences with St. Cloud Toyota. They have gone to cities dealerships just to avoid St. Cloud even though they live local. I have been told that the experience was completely different than what they encountered here. We did not have a choice because St. Cloud had the exact used vehicle we wanted, a lightly used, low mileage Rav4 Limited with the specific options my wife wanted; therefore, we did not have much of a choice on where we purchased from. Overall, we had a good salesperson. He could have been a little bit more informed about the vehicle (we did set up a test drive time prior) He didn't know about the CarPlay issue and was unsure of some of the cars features when we asked him. Side note, Dan Pope is an excellent employee, always cordial, understanding and very helpful. No experience with him for this purchase but am always glad if I step into his booth for service. More
by arrafferty
Other Employees Tagged: Caleb Darnall , Marc Alsdurf
November 18, 2023
Whenever I have a problem with my SUV. I always bring it to St. Cloud Toyota ~ Ben and Dan Pope take great care of my vehicle and me and I appreciate great service !!! ⭐️⭐️⭐️⭐️⭐️ I always bring it to St. Cloud Toyota ~ Ben and Dan Pope take great care of my vehicle and me and I appreciate great service !!! ⭐️⭐️⭐️⭐️⭐️ More
by LMEHR
July 29, 2023
Very friendly and helpful people that work there. They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! More
by LANGERMANNY
Other Employees Tagged: Lori Heinz, Rob Gable, Brian Eikmeier, Dan Faber, Austin Dockendorf, Mo Ali , Kylie Holland, Linda Kaiser, Lacy Ploof
May 20, 2023
Dan Pope and the team do an excellent job ! !! Great service ~ the girls welcome you right away and then Wade and the courtesy drivers are amazing ! Ben runs a great team. Thank you very much !! Great service ~ the girls welcome you right away and then Wade and the courtesy drivers are amazing ! Ben runs a great team. Thank you very much for dependable and great service. Bless you all ❗️♥️ More
by LMEHR
Other Employees Tagged: Wade courtesy driver the girls checking me in.
May 13, 2023
They were prompt, efficient, and it was everything I expected. I've been going here for years. expected. I've been going here for years. More
by Smkarja
Other Employees Tagged: Ben Becker , Lori Heinz, Rob Gable
April 04, 2023
Clean and friendly. Sometimes fast servers Sometimes long wait times. Was not expecting at $90 oil change when the time before was only $70 Sometimes fast servers Sometimes long wait times. Was not expecting at $90 oil change when the time before was only $70 More
by Dawn
Other Employees Tagged: Lori Heinz, Rob Gable, Brian Eikmeier, Dan Faber , Marvin Graham, James Niemuth, Candi Obrien
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