Dan Perkins
Dan Perkins at Subaru of Utica
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Dan Perkins

Service Manager

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.6
28 Reviews
4.6

28 Reviews

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28 Reviews of Dan Perkins

June 22, 2024

Dealership Rating
Employee Rating

They do not answer the phone at the service desk. I had to drive there to make an appointment. Then, no one called me when my called me regarding the need for new brakes. More

by BILL@READ.TAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Orbinati

Jun 25, 2024

Subaru of Utica responded

Hello Bill, We apologize for the inconvenience you experienced with our service desk. We strive to provide timely communication, and it's disappointing to hear we fell short in this instance. Please reach out directly so I can assist you further and ensure your concerns are addressed properly. I will respond at the first opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

June 20, 2024

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Employee Rating

My car was serviced in a very timely matter, The staff was friendly and helpful. More

by RCD1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Subaru of Utica responded

Thank you for the positive review! Our team at Subaru of Utica appreciates your support and welcomes you to visit again. Drive safe!

June 20, 2024

Dealership Rating
Employee Rating

Staff is always very busy but still manage to be cheerfully friendly, give their full attention, and keep me updated. More

by EATOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Subaru of Utica responded

Thank you for recognizing our hardworking team at Subaru of Utica! We're glad to hear that their friendly and attentive service made a positive impression. We appreciate your support and look forward to providing you with five-star service again!

June 19, 2024

Dealership Rating
Employee Rating

Knowledgeable, friendly, attentive staff. pleasure doing business with. Looking forward to coming back to service my non Subaru vehicle. Thanks Vinny keep up the excellent work. More

by COLDBROOK85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Subaru of Utica responded

It's wonderful to hear that you had a great experience with Vinny and our team at Subaru of Utica! We look forward to assisting you again in the future. Thank you for choosing us!

Jun 19, 2024

Subaru of Utica responded

It's wonderful to hear that you had a great experience with Vinny and our team at Subaru of Utica! We look forward to assisting you again in the future. Thank you for choosing us!

June 10, 2024

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Employee Rating

Transparent about work, giving customer informed options. Honored extended warranty on module. Customer kept informed. Thorough. More

by SCOTTADAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justinj Sturtevant

Jun 11, 2024

Subaru of Utica responded

Thanks for the feedback! We're glad to hear you appreciated our transparency and thoroughness at Subaru of Utica. We aim to keep our customers well-informed throughout their service experience.

June 06, 2024

Dealership Rating
Employee Rating

Very professional and my experience was that Tyler goes above to please his associates and clients and Dan the service manager does to Thanks Bob Nole More

by NOLE742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davos, Joanne Palmer , Andznio

Jun 07, 2024

Subaru of Utica responded

Thank you for sharing your experience! We're glad to hear that Tyler and Dan provided professional service at Subaru of Utica. We appreciate your feedback and look forward to serving you again!

June 05, 2024

Dealership Rating
Employee Rating

Managers Chris Cardillo and Dan Perkins truly provide the backbone of this Dealership Operations. Both have been instrumental in my continued purchases of Subi’s over the years. Further, the current work ov More

by JZZAMNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Subaru of Utica responded

Thank you for your continued support and kind words about Chris, Dan, and Lee! We're delighted to hear that Subaru of Utica has consistently met your expectations. We look forward to serving you again in the future!

May 30, 2024

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Employee Rating

Friendly, fast and wonderful customer service. Service always done at a high standard. Always pleased with service staff. More

by JENDEPROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davos

May 30, 2024

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're delighted to hear that our service team consistently meets your expectations. We look forward to serving you again soon!

May 23, 2024

Dealership Rating
Employee Rating

I had a appointment at 915 for a oil change I dropped off my car at 0730 I came to pick up my car at lunch time and had to till 120 I realize they are not a quick line but 4 hours for a oil change is terribl More

by MIKEWOLZMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 24, 2024

Subaru of Utica responded

Mike, I'm sorry to read about your experience with the oil change and follow-up. We strive for efficient service and clear communication, so it's disappointing that we didn't meet those expectations this time around. I'd like to discuss this further with you if possible - please reach out at your earliest convenience. Thank you, Dan Perkins - Service Manager - danielperkins@carbonecars.com

May 03, 2024

Dealership Rating
Employee Rating

the service department continues to be outstanding . informative, friendly-despite working so hard-and thorough More

by JMCR63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello, Bailee Haddad, Tyler Davos, Joanne Palmer , female parts person is wonderful! i forgot her name, sorry

May 06, 2024

Subaru of Utica responded

It brings our team joy to hear that you've had consistently outstanding experiences with our service department at Subaru of Utica. We strive for friendly, informative and thorough service every time! Thank you for the review, and we look forward to providing you with five-star service during your next visit!

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