Dan Oestreich | Page 29

Generally I hate car salesmen, but I was pleasantly surprised with Dan. He seemed genuinely interested that we were comfortable with the whole experience. Dan helped us pick out a car that was right fo surprised with Dan. He seemed genuinely interested that we were comfortable with the whole experience. Dan helped us pick out a car that was right for us and not the one that would give him the biggest commission. He was incredibly knowledgeable about the car and answered all of our questions. What I liked the most was that there was no pressure to buy. We began looking at the car 6 months prior to purchasing it and not once did he hound us, but assured us that when WE were ready that he would be there to help. I would definitely recommend this dealership to anyone, especially if Dan is their salesman. More

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Not overly pushy; very helpful. SD card for navigation system was missing. Overall was a pleasant experience but the car itself was main attraction. ZOOM ZOOM! system was missing. Overall was a pleasant experience but the car itself was main attraction. ZOOM ZOOM! More

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The salesman was very knowledgable about the vehicles and was a great pleasure to work with. We have had 2 family members buy from Dan and we will keep on referring more. Thanks for the great service! was a great pleasure to work with. We have had 2 family members buy from Dan and we will keep on referring more. Thanks for the great service! More

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North Penn Mazda ended up being a great place to purchase my first car. The sales staff was particularly helpful with guiding me along; from selecting the car that was right for me, all the way through signi my first car. The sales staff was particularly helpful with guiding me along; from selecting the car that was right for me, all the way through signing. My sales rep, Dan Oestreich, couldn't have been any friendlier. He made the process simple and rewarding. I'm proud to say that with Dan's help I secured my first car, completely under my name and financing. Its a day I won't forget, and one that would not have happened if it wasn't for Dan and North Penn Mazda. More

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This is the third car that I have purchased from Dan in the past 18 months (2 used and now 1 new). I've been mostly happy with the service I've received at this store. The sales experience has been great w the past 18 months (2 used and now 1 new). I've been mostly happy with the service I've received at this store. The sales experience has been great with Dan and that's why I keep asking for him when I go back. None of the 80's style sales pitch, strong-arming or low balling trade value stuff took place, which is very different from the other dealers I went to in the past few weeks while shopping for a new car. I ended up with the car I wanted for the price I wanted. So that sums it up well. I just can't handle the older sales guys and their sales tactics from some of the other dealers, so I find Dan really easy to deal with and kind of refreshing. He did forget to give me one piece of info, which I found later on the internet, but hey, there was a LOT of stuff to go through... My one complaint since I started frequenting this dealer has been the service department. They are all super nice, they know my name and ask about my family and they are all-around great people, but I recently called and asked about a recommended service and they quoted me the most expensive service possible. I did some research and found out that what Mazda REQUIRED at this milestone was hundreds less than what the dealer said I needed. We ended up resolving this and they apologized and I believe it was handled well enough, hence me buying another car there. But now with the new car, there's another issue: I had it in the shop the other day to get the owner personalization done (I had a list of options that I wanted to alter). When the service was done, I asked specifically if there were any items that couldn't be done, or if there were any issues. I was told no, it's all good. Well it's not. 95% of what I asked for is done, but one of the most important (to me) changes I requested was not performed and I was not told. I now have to go back and ask them to do it AGAIN, and chances are I'll have to pay this time. Apparently Mazda USA only pays for one personalization visit during ownership. Long story short: Sales gets a 5, Service a 3-4. I said 4 because they are good people. More

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