Dan Lochner

You Replaced defective tires that came with the purchase. But, you installed them on bent wheels that came with the car. How will this help with the vibration and wobble when driving? But, you installed them on bent wheels that came with the car. How will this help with the vibration and wobble when driving? More

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George was a very pleasant and informative salesman. It was as good of car buying experience as we’ve had. Well done. It was as good of car buying experience as we’ve had. Well done. More

by morineland1 Verified Customer Verified Customer

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I have been very happy with all my dealings with TenVoorde Ford. Service department is the area I appreciate most. TenVoorde Ford. Service department is the area I appreciate most. More

by slbecker.sb Verified Customer Verified Customer

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Someone called me and said they were going g to check on a free service and maybe a better fiance rate for the bronco that we over paid for a free service and maybe a better fiance rate for the bronco that we over paid for More

by jody.homan69 Verified Customer Verified Customer

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Everyone was very polite - made car buying a nice experience. Made sure we had everything we needed and kept us informed on what was happening experience. Made sure we had everything we needed and kept us informed on what was happening More

by onecentsmama Verified Customer Verified Customer

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Sales guy was great, financing guy was great, maybe throw in a hat or something besides a coffee mug 🤷🏽‍♂️ in a hat or something besides a coffee mug 🤷🏽‍♂️ More

by srsulier28 Verified Customer Verified Customer

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Was a smooth transaction for my 7th vehicle from them I believe. Always great attention to detail and they don’t waste my time. believe. Always great attention to detail and they don’t waste my time. More

by kweishalla612 Verified Customer Verified Customer

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They were very responsive to all my questions. The finance department was also very helpful. The finance department was also very helpful. More

by callahans Verified Customer Verified Customer

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During the purchase I requested any of the service records that you have. Or any service work you performed prior to adding the car to the lot for sale. I did not receive any of this information. I f records that you have. Or any service work you performed prior to adding the car to the lot for sale. I did not receive any of this information. I feel that the information would have been very helpful to me to keep the vehicle under warranty and in reliable condition. More

by harlanpotvin Verified Customer Verified Customer

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Sales experience was absolutely horrendous. Service department was fine but I’ll never go back now that my free one is used. The sales experience I had at Tenvoorde Ford was the worst I hav Service department was fine but I’ll never go back now that my free one is used. The sales experience I had at Tenvoorde Ford was the worst I have ever experienced. It’s actually kind of unbelievable how hard they tried to distort the numbers in every way possible. I’ve traded many pickups at several different dealerships. Tenvoorde tried to be dishonest with the numbers three different times throughout the sales process. First, was on the “extended warranty” that they just threw in the number without telling me. Second, was on the tax, they tried to charge me full tax on the new pickup instead of on the trade difference (about a $3,500 difference). Lastly, after I had already caught them trying to fudge the numbers twice. I asked the salesman why the payments were still high and not calculating out to the number we discussed over 48 months. He even went on the same auto loan calculator site and came up with the same number I had… The number it should have been. He said he would go talk to finance. He came back and said that it would be the number we discussed when I went to sign the papers. Only to go sign the papers 45 minutes later and the payment was still at the price ($3000 more over the term of the loan) I had questioned him on before that assured me would be correct. All together they had wasted three hours of my time and I had to be on the road for work. I bit the bullet and put more on the down payment (still a decision I regret) and left feeling like I had made the worst deal of my life, but didn’t want to screw around and do it all over again. I trade often because of the miles I put on for work so I try to make it a one time deal because the process always sucks. All in all, they tried to swindle about 10k more out of me that day and I can’t help but think of all the people they have probably done this to and they never catch it. I will never say anything good about Tenvoorde, I usually don’t do these reviews because it’s not worth my time. But in this situation, I will go out of my way to make sure no one else has to experience what I did that day. It is completely unethical and not the way to do business if you want customers to return. It was that of a used car lot experience, trying to take advantage of you at every turn. Certainly not what I would expect from larger new car dealership. If you do insist on doing business with Tenvoorde, DO YOURSELF A FAVOR and make sure you back figure the numbers. I can almost guarantee that you will catch them trying to swindle more money out of you somewhere. Oil change I got there was fine and service was good. But I will use my ford points anywhere other than Tenvoorde in the future. More

by Ben Frieler Verified Customer Verified Customer

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