I had a very nice experience trading in my 2019 Audi Q3
at Audi Hoffman Estates for a 2024 Q5 that I fell in love with right in the showroom. Ricky and Dan made my purchase go very smoothly from the test d
at Audi Hoffman Estates for a 2024 Q5 that I fell in love with right in the showroom. Ricky and Dan made my purchase go very smoothly from the test drive to driving away in my brand new Q5. i would recommend Audi Hoffman Estates to anyone looking for a new or used Audi.
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by DEBRA.BLACK
Verified Customer
Verified Customer
Jun 02, 2024 -
Audi Hoffman Estates responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Debra, please let us know.
Excellent dealership-great people to do business with!
They are extremely efficient and always courteous.
They are extremely efficient and always courteous.
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by N.SICKAFOOSE
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2024 -
Audi Hoffman Estates responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!
Car was sold to me with a cracked bumper and they charged
me full price for the repair
me full price for the repair
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by jph.pro
Verified Customer
Verified Customer
Jun 06, 2024 -
Audi Hoffman Estates responded
I’m sorry you feel this way, but I want to address a couple things. You purchased a used vehicle from us, and we took additional money off the selling price of the vehicle to give you the deal you wanted. It was a few days later that you called to say that the bumper was cracked. Used vehicles are sold as is and often have some imperfections. If you had wanted a perfect vehicle, our suggestion would have been to purchase a new vehicle. After several conversations with you where you stated in no uncertain terms that you were holding a positive review over our heads based on what we would offer you, we had agreed at that time to cover the labor for the bumper, and you agreed to pay for the part that was also discounted for you. You specifically said that you would leave a positive review after all we did, so this review is a bit shocking. I am now letting you know that we have gone above and beyond for you up to this point, but we are done catering to your demands. We wish you well with your vehicle and hope you can find someplace/someone who will cater to you.
Great service, nice people very friendly and
professional, good car wash after service, nice place
professional, good car wash after service, nice place
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by ANDYSKI2012
Verified Customer
Verified Customer
Other Employees Tagged:
Tamara Janecek, Isabela Tanase
May 29, 2024 -
Audi Hoffman Estates responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.
Undoubtedly this was the easiest purchase process I’ve
ever experienced. Mike and the others at Audi Hoffman Estates were friendly, professional and executed my purchase without any issues.
ever experienced. Mike and the others at Audi Hoffman Estates were friendly, professional and executed my purchase without any issues.
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by MIKE
Verified Customer
Verified Customer
May 18, 2024 -
Audi Hoffman Estates responded
Congratulations on your new purchase, Mike! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!
Very good people place service all good stuff.
Thank you very very much for everything
Thank you very very much for everything
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by HELLAS945
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2024 -
Audi Hoffman Estates responded
Thank you for your five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.
I bought my car here and This place is excellent!
The staffs are very friendly and helpful.
The staffs are very friendly and helpful.
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by phanvy31081998
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2024 -
Audi Hoffman Estates responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.
Was referred to Brian Hall, reached out and the vehicle
we were interested in was ready (washed and pulled up) for us to review when we arrived. Met Brian, introduced us to Eddie D. Eddie was not pushy and
we were interested in was ready (washed and pulled up) for us to review when we arrived. Met Brian, introduced us to Eddie D. Eddie was not pushy and in fact was very helpful in the process, suggesting we get at least a 2nd opinion on car value by stopping by CarMax a few minutes away (which we did). Once CarMax offered us no more than Audi, we discussed and immediately returned to the dealership to write up our purchase. Drove home, picked up my title, emptied contents of my A4 and returned to pick up our "used" Q5 (was a demo vehicle with under 1,300 miles). My only disappointment was the dealership didn't catch/realize the adjustable armrest needed a repair but the part was ordered and they will let me know when to return to have this repaired/replaced. Other than that, the car was in immaculate condition, no scratches, immaculate interior. Very happy with the deal we were able to make with the Audi Hoffman team.
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by JTull Fan
May 16, 2024 -
Audi Hoffman Estates responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!
Isabela as a salesperson was fantastic.
The only reason I bought a car there was her.
The only reason I bought a car there was her.
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by stevenmueller763
Verified Customer
Verified Customer
Other Employees Tagged:
Isabela
Apr 26, 2024 -
Audi Hoffman Estates responded
Thank you so much for your kind words for Isabela and for leaving us this fantastic feedback! Congratulations on your new vehicle! We look forward to working with you again!
Quick, efficient service.
We had no issues or concerns at this service. We were waited on promptly and service was done timely.
We had no issues or concerns at this service. We were waited on promptly and service was done timely.
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by KMMUELLER6278
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Isabela Tanase
Apr 19, 2024 -
Audi Hoffman Estates responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!