Dan Jigalov | Page 26

Customer Service Has Left The Dealership From my first phone call to this dealership until I picked up my vehicle to take it to another dealership for service, my experience was shockingly ne From my first phone call to this dealership until I picked up my vehicle to take it to another dealership for service, my experience was shockingly negative. This dealership made me feel unwelcome. It could be because I was not the image of the customer they want gracing their service floor. Why would this little woman from the east be at our dealership. This is how I felt. More

by CBLOCKWOOD1 Verified Customer Verified Customer

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Excellent I have no problems in anything that depends to dealer Hoffman Estates. Thanks all staff I gat excellent experience there.I do have a peace of mind whe I have no problems in anything that depends to dealer Hoffman Estates. Thanks all staff I gat excellent experience there.I do have a peace of mind when those people take care for my cars. More

by GANDI_GENKOV Verified Customer Verified Customer

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Great service Whenever you come in, ask for Rick or Scott in service. Great guys who will take care of you and make sure you get everything that you need done. To a Whenever you come in, ask for Rick or Scott in service. Great guys who will take care of you and make sure you get everything that you need done. To all Audi owners, this should be the only Audi dealership where you get your service done. More

by EKARAJIC23 Verified Customer Verified Customer

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Excellent service! I really enjoyed my experience at Audi Hoffman Estates. Mike Macedon and Nicolette Grivas did an outstanding job with my recent purchase. I especially I really enjoyed my experience at Audi Hoffman Estates. Mike Macedon and Nicolette Grivas did an outstanding job with my recent purchase. I especially want to highlight Nicolette as a phenomenal sales person. She did an exceptional job covering for Mike (in his absence) ensuring that every detail was addressed prior to the completion of the sale. Since I was purchasing the vehicle from out of state, I had some concerns about the process. Nicolette was very personable, knowledgeable, confident, and sensitive to my concerns which gave me great comfort. Nicolette is a talented individual and I suspect she will continue to be a rising star in your company. Thanks for having such a great staff! More

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Carlo is the best This is the 2nd car I have purchased from Carlo and as always it was a smooth transaction. Carlo is honest and up front with everything. This is the 2nd car I have purchased from Carlo and as always it was a smooth transaction. Carlo is honest and up front with everything. More

by RABORDO Verified Customer Verified Customer

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Excellent Customer Experience I recently purchased a 2019 RS5 from Audi Hoffman Estates, working with Mike Macedon. My wife purchased her 2018 TTRS from Audi Hoffman Estates and ha I recently purchased a 2019 RS5 from Audi Hoffman Estates, working with Mike Macedon. My wife purchased her 2018 TTRS from Audi Hoffman Estates and had also worked with Mike Macedon. We are new to the concept of having to order a car - but when you want a specific car, ordering one is the easiest way (even if you have to wait several months for it to arrive). Our previous experience with Mike was beyond excellent. He is knowledgeable, respectful, professional, and very attentive. He explained every part of the process and went through all of the options and specs. He had previously gone through all of this with my wife's TTRS purchase last year and was patient and thorough enough to go through it with me this year. We have 100% trust in Mike and Audi Hoffman Estates. It is nice to work with a family run business that promotes camaraderie. The delivery day was extremely smooth. Mike kept in touch with us while the RS5 was being built, shipped, and finally when it was delivered. We set up an appointment at a time he recommended and when we arrived, all the paperwork was done. We were in possession of the car in minutes! We have never been disappointed with any aspect of our purchases. Working with Mike has kept us coming back and we hope to continue to work with Mike for all of our future purchases. We have worked with Rick Kelstrom in Service ever since Mike introduced us, and we trust Rick 100% with the care and maintenance of our vehicles. We couldn't be happier! More

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Best service ever! The two guys helping me out were awesome and answered all my questions. I will be referring people to this dealer because of the customer service I re The two guys helping me out were awesome and answered all my questions. I will be referring people to this dealer because of the customer service I received. More

by JOHNNYP415 Verified Customer Verified Customer

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Not painful The Team at Hoffman Audi do a great job listening and taking the time to explain each model that suits your needs and personality. Very easy to work The Team at Hoffman Audi do a great job listening and taking the time to explain each model that suits your needs and personality. Very easy to work with, after 5 Audi's I'mm still coming back! More

by scp Verified Customer Verified Customer

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Audi HE Always willing to accommodate. This place is buttoned up from top to bottom. Everyone should pay this dealership a visit. Both sales and service. Enjo Always willing to accommodate. This place is buttoned up from top to bottom. Everyone should pay this dealership a visit. Both sales and service. Enjoy! More

by THATSCLEVER78 Verified Customer Verified Customer

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Quick & Easy Mike Macedon was easy to work with. Explained everything thoroughly. Made the process very smooth. We bought a used car as well as a brand new vehi Mike Macedon was easy to work with. Explained everything thoroughly. Made the process very smooth. We bought a used car as well as a brand new vehicle in 2017 and will continue to return. More

by DFK4359 Verified Customer Verified Customer

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