Dan Hedin

Let me tell you all the tale of Marlboro Nissan and how truly horrible they are from a customer experience perspective. Daughter needed a new car and since I was a part of this "amazing" networking group truly horrible they are from a customer experience perspective. Daughter needed a new car and since I was a part of this "amazing" networking group BNI Marlborough I brought my daughter to Marlboro Nissan because one of the members "your friend in the car business" was part of the group. Mark was kind enough to get us a great deal on a wonderful little Nissan Sentra Midnight. He made sure to call 3 or 4 times a day to make sure we could get there before this little gem sold. When we finally arrived for a test drive, Daughter made mention of a warning light and Mark, thankfully, waived off her absurd female concerns and assured her it would be fine. So we purchased the car, because BNI members take an oath to deal honestly and fairly. We go through the paperwork with the business manager, very exciting. We also note the warning light and again we are assured these silly concerns would all be taken care of, then, we go to take delivery. Daughter drives off the lot and a mile in the same waring light came back on?!? Shocked I was, as I was assured by two honest, competent professionals that this minor thing would be addressed, clearly, it was not, and then... It turns out Mark never sent the paperwork to my insurance company so Daughter was driving an unregistered and uninsured vehicle, so I had to park her and get a rental. Now, Mark will tell you he sent it twice by fax and three times by email, maybe. I will say I have had multiple dealers send info to my agent and never once has one been missed until this one. I called, texted and emailed Mark and all his management on this issues and I was surprised when not one have the intestinal fortitude to return my call. Mark did have a very valid excuse he "usually doesn't deal with insurance". Fine, we get that taken care of, and then... Inspection time. So this wasn't exactly what we expected. Much to my chagrin, the car failed inspection. Shocked, I called the dealer and I was dismayed when no one answered or called me back. The service manager said "This car should have never left the lot" There was water in the taillight and a new assembly would need to be ordered. Now after being uninsured and unregistered, we now have no sticker, and the dealer refused to provide a loaner. Oh, still haven't seen nor heard from Mark. Fine, more money out of my pocket. So we schedule the repair that was supposed to have been done before we picked up the car as well as the taillight and sticker, and then... We walk into the service department, after both having to take time out of work, at out appointed time, and sonofagun, they don't have the taillight or the sensor for the other part but "they'll try". Eventually, AMD got a call and the service department told her they could get the sticker done but "she can't say the warning light was on during the test drive". Fine, whatever, get the sticker. Anyway, we brought it back Monday for the sensor, yea turns out there was another electrical issue, they would need to keep it another day. As of now, the car has been driven home from the dealer and no more lights have come on but Daughter is away for work so the car hasn't moved since we brought it home. Marlboro Nissan = 0 stars would not recommend Please tell your friends More

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excellent experience Brian Berset made the experience very enjoyable - he answered all our questions - and explained everything about the Murano. Without a doubt Brian wa Brian Berset made the experience very enjoyable - he answered all our questions - and explained everything about the Murano. Without a doubt Brian was the best car salesman we ever dealt with. More

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Great and best service Great experience. Very dependable and very reliable. These guys are the best. Thank you for all your help and support. We do appreciate you guys going Great experience. Very dependable and very reliable. These guys are the best. Thank you for all your help and support. We do appreciate you guys going above and beyond to ensure excellent service. More

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Brake maintenance The service department staff at Marlboro Nissan is always polite, knowledgeable, accommodating and professional. Maintenance on my vehicle is complet The service department staff at Marlboro Nissan is always polite, knowledgeable, accommodating and professional. Maintenance on my vehicle is completed professionally and in a timely fashion. More

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Amazing service Matt was amazing! I told him in general what I was looking for and he came up with a few suggestions. I was able to ask any question I had and he was Matt was amazing! I told him in general what I was looking for and he came up with a few suggestions. I was able to ask any question I had and he was knowledgeable about the cars. I ended up picking a Rogue which I had wanted but didn't think I could afford. They worked out a fair price and I am very happy with her! They also gave me a loaner car when I needed one so I didnt have to extend my rental. I would definitely recommend Marlboro Nissan to any one in the market for a car. More

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Simply The Best!!!! For the 10th time I’ve leased a vehicle at Marlboro Nissan. As always Dan Hedin and Mark Stoller made leasing as easy and enjoyable as possible! They For the 10th time I’ve leased a vehicle at Marlboro Nissan. As always Dan Hedin and Mark Stoller made leasing as easy and enjoyable as possible! They set me up with a 2018 Rogue this time and took care of all the running around on top of getting me into the Rogue in no time at all. I will always go to this dealership and rate this dealership A++++! More

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Great people consistently. And.thats for years. This is one dealer who knows how to do it right. They treat everyone like family. They do their best to work with people who have less than stellar cr This is one dealer who knows how to do it right. They treat everyone like family. They do their best to work with people who have less than stellar credit. There's no smoke and mirrors there. They are honest and ethical. Especially the GM Daniel Heddin. Wonderful man. More

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The best! Marlboro Nissan, the best!!! Went in for an oil change and Dan Hedin as well as the service team treated me like a king! Simply the best! Marlboro Nissan, the best!!! Went in for an oil change and Dan Hedin as well as the service team treated me like a king! Simply the best! More

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Excellent service, excellent team! I will always do business with Brian and Dan! They’re gentlemen! They always take care of me. I always go back to Marlboro Nissan! I will always do business with Brian and Dan! They’re gentlemen! They always take care of me. I always go back to Marlboro Nissan! More

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Great experience! Very smooth process leasing a new Nissan Rogue. Everyone was a pleasure to deal with. I would definitely recommend Marlboro Nissan to anyone in the ma Very smooth process leasing a new Nissan Rogue. Everyone was a pleasure to deal with. I would definitely recommend Marlboro Nissan to anyone in the market for a new vehicle More

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