Dan Harkins | Page 3

Friendly customer service, correspondence before visiting the dealership were prompt. Negations on purchasing price were fair. Noticed a piece missing & returned a week later, it was taken care of promptly. the dealership were prompt. Negations on purchasing price were fair. Noticed a piece missing & returned a week later, it was taken care of promptly. Vehicle is nice but I wish I would have went with my first selection & up graded to a Plus instead of a basic model. More

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Nathan was my main contact by e-mail and subsequently by telephone. He responded promptly and efficiently with honest and accurate information. He was eager to expedite the negotiations without being overly telephone. He responded promptly and efficiently with honest and accurate information. He was eager to expedite the negotiations without being overly aggressive. The original price quote seemed within reasonable limits for local market conditions but the initial trade-in was outside my expectations. Dan entered the negotiations at this point, remaining equally efficient and respectful. He was optimistic a second evaluation of my trade-in by the general manager could be fruitful in closing the gap. A meeting convenient to all was arranged within two days. The next estimate closed the gap considerably but was still around $925 below my intent. A final proposal essentially split the difference (slightly in my favor) with a bit of administrative magic. I ended with 75% of my trade target and everyone seemed satisfied. While Nathan got the new Tacoma prepped and shined Jeremy with equal congeniality and efficiency executed all the necessary payment and titling documentation. All in all, a rather pleasant experience worth the 45 minute drive. Should there be another Toyota on the horizon, Koons will be my starting point. More

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Outstanding experience. Brooks quickly helped me find the right car and negotiate a great deal. I was WOWed by the price, painless and quick process to purchase a new car. right car and negotiate a great deal. I was WOWed by the price, painless and quick process to purchase a new car. More

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I was sent to this dealership by my girlfriend who had purchased a car a year ago from the same place. Daniel was the first to approach me and was the lucky winner that day for my business. From the get g purchased a car a year ago from the same place. Daniel was the first to approach me and was the lucky winner that day for my business. From the get go he made me feel very comfortable by answering all my questions. I did not feel the pressure from Daniel that I have felt from other salesmen. He did not try to talk me into anything and really put the decision in my hands. During the haggle phase which we all dread because of the constant walking away and "checking with the manager" I still did not feel pressure or harassed or really even annoyed. Daniel truly worked with my pricing options and got the trucks price lowered to what I was comfortable with and also worked to get the trade in value of my Honda. He even showed me the value of the 0% financing they offered by showing how much money I will save over 5 years by not paying any interest. All in all Daniel was a great salesman to work with. He is a patient no hassle no pressure kind of person and that makes buying a car almost a pleasure. With my great experience and my girlfriends I see no reason why I would try any other Toyota dealership again. More

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I had a very good experience at Westminster Koons Toyota. Many thanks to Dan Harkins who made the experience of buying a vehicle quick and painless. I found him to be very honest and helpful during the entir Many thanks to Dan Harkins who made the experience of buying a vehicle quick and painless. I found him to be very honest and helpful during the entire process. I have had bad experiences at other dealerships and was guarded when entering the Koons dealership. Dan impressed me with his knowledge of the vehicle and at no time did I feel pressured during the buying process. If you are looking for an honest person who looks out for the customer then I would recommend Dan. I could not be happier with the vehicle I purchased or the treatment I received at Westminster Koons Toyota. More

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Dan was great to work with. I felt as though his goal was to find a vehicle that would fit my needs. Of course he would like to sell me a vehicle, but that was secondary to finding the right car or truck for to find a vehicle that would fit my needs. Of course he would like to sell me a vehicle, but that was secondary to finding the right car or truck for me. This created a team type environment that made decision making easier. Once I decided on the type of truck, Dan and the staff at Koons worked with me to get to a price point that fit my budget. Dan was right there every step of the way, looking over the paperwork and making sure that everything was correct. He demonstrated all the instruments and guages and even put the new tags on the truck. The environment at Koons in Westminster is helpful and friendly and I would recommend Dan and the dealership to anyone who asked my opinion. More

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This was my first time buying a new car, and me and my parents had done a lot of homework with finding prices on the internet. We had wanted to go to another dealer, because they were giving us a price we parents had done a lot of homework with finding prices on the internet. We had wanted to go to another dealer, because they were giving us a price we couldn't resist. However, these were more than an hour away. We called Koon's, and told them we wanted to stay local but we also wanted our price matched They came through and for a few hundred extra I was able to get the car I wanted, in the color I wanted with all added features. This was a very pleasant experience for me, and really wasn't stressful at all. Everyone at Koon's was pleasant and respectful. More

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Dan was very friendly and very professional. He followed up to see if we were interested but was not at all pushy (which is something I am impressed with). Since I had not purchased a car in over 21 years up to see if we were interested but was not at all pushy (which is something I am impressed with). Since I had not purchased a car in over 21 years he was very patient with me. My car had to be brought from another state and he informed me about the process and followed up to let me know it was in route. Once the car was here we arranged a time to meet and go over the car (he was even going to come back after leaving for the day). He went over the car from front to back explaining all the features. We are thinking about purchasing an suv of some sort and we will come back to see Dan. I would recommend Dan to anyone wanting to purchase a car. After purchasing the car I had mud flaps installed on the car and everyone in the service area were very helpful and pleasant to deal with. Very good dealership!! More

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Dan was extremely friendly and quick to greet me when I walked in the door. Was patient while we test drove numerous cars. Was looking for a highlander, but the Vensa caught my eye once I was in the showro walked in the door. Was patient while we test drove numerous cars. Was looking for a highlander, but the Vensa caught my eye once I was in the showroom. Dan patiently explained all the packages available on both cars and took the extra effort to find the package and color scheme that I wanted. He was excellent at following up and keeping in contact with me through all phases of the buying process. Dan gets a high recommendation from me and if anyone is in the market for a new car, I would recommend him without question. More

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Dan was Great! He was very proffesional, knows the Dan was Great! He was very proffesional, knows the product, and at the end of the day, is the reason why I purchased the truck from Koons. The Dan was Great! He was very proffesional, knows the product, and at the end of the day, is the reason why I purchased the truck from Koons. The truck I wanted to test drive was not on the lot. Dann was able to convince one of his coworkers to let me drive there truck (exact same package, motor ect). After the test drive I knew I wanted the truck. Dann located the truck I wanted at another dealership and after discussing the price and my trade I went home to think about it. My wife and I agreed it was time for a new truck. I called Dann and went back to the dealership to sign the papers. The next day (Dans day off) he came in to make sure the truck was perfect and was what I wanted. He also went into great detail about the features and functions of the truck. Dan is honest and is willing to work with you in a proffesional manner to get you into the car or truck you want. When it is time to purchase another car or truck I will be visiting Dan At Koons Toyota of Westminster MD. More

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