Dan Ford | Page 31

Great Service Dan Ford, my service advisor, listened to my concerns about my battery, ran a battery drain test as well as a battery test and replaced my battery. F Dan Ford, my service advisor, listened to my concerns about my battery, ran a battery drain test as well as a battery test and replaced my battery. From the beginning I felt he was there to resolve any issues ---and he did. More

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Outstanding Employee Dan is one the reasons we love our Subarus and Tucson Subaru! He is always courteous, knowledgeable and patient; we never feel as though he has to mo Dan is one the reasons we love our Subarus and Tucson Subaru! He is always courteous, knowledgeable and patient; we never feel as though he has to move to the next one on his list. He listens to our concerns and provides options; ensuring that we are comfortable with the service team's recommendations. We feel confident that Dan has our best interest at heart. On top of all that; he's just a heck of a nice guy! More

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First Service Experience I had my tire warning light come on as I drove to work. I called the Dealer Service Dept when I got to the office and had an appointment during my lu I had my tire warning light come on as I drove to work. I called the Dealer Service Dept when I got to the office and had an appointment during my lunch hour. They promptly checked me in and within 10-15 minutes they determined that there were no issues with my tires other than they were below or above the prime limits for air pressure. They explained why this would happen and approved my decision to have it looked at even though it was a simple matter of checking air pressure. They also checked the tires for any leaks, just to be sure they had checked every possibility. They fixed the problem and the light went off. It hasn't come on since either so the situation has been resolved. And with the great protection I have with my Subaru, it didn't cost me anything to have it checked out! They don't make you feel like a clueless woman at this dealership! I really appreciate that! :>} More

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Best Customer Service Ever This dealership is the most accommodating dealership I know of. Need a loaner car while your car is being worked on- no problem. Just request one when This dealership is the most accommodating dealership I know of. Need a loaner car while your car is being worked on- no problem. Just request one when you schedule your repair. I've been coming here for years. Dan is an incredible Service Advisor too. More

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Great Service I have dealt with Dan Ford for 5 years or more. He is great in finding out what is wrong and gets me involved if it is a new problem like needing a n I have dealt with Dan Ford for 5 years or more. He is great in finding out what is wrong and gets me involved if it is a new problem like needing a new radiator. I trust him to have my interests in mind when we set up an appointment. He will also try to find an alternative if I'm uncomfortable. I feel that he spends my money only were it gets the best results. Thanks More

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Dan Ford is the reason I own a Subaru I came in for a recall repair--Dan shared clear recommendations for other work and got it done for a reasonable price, including calling his sales rep I came in for a recall repair--Dan shared clear recommendations for other work and got it done for a reasonable price, including calling his sales rep to get me an extended warranty repair that had expired earlier this year. More

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Came for an Oil Change Our Outback was scheduled for service, and we came to Tucson Subaru to do the deed. But when we got there, we decided to test drive a Crosstrek. We ha Our Outback was scheduled for service, and we came to Tucson Subaru to do the deed. But when we got there, we decided to test drive a Crosstrek. We had been talking for months about replacing our Saturn Aura. Steve Willis was very accommodating, taking us out on a test drive, and a couple hours later we left with a Crosstrek to go with our Outback. Thanks to Steve, and Curt, and everyone at Tucson Subaru for the user-freindly atmosphere! Pat and Jan Reed More

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Dan Ford Our service rep Dan Ford is on of the nicest, most professional gentleman I have ever dealt with. It doesn't matter how small the issue or how complex Our service rep Dan Ford is on of the nicest, most professional gentleman I have ever dealt with. It doesn't matter how small the issue or how complex he is calm and reassuring. I hope you realize what a wonderful employee you have. We certainly appreciate him. Nancy O'Connor More

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Disappointed twice. Disappointed twice!. Took my 2015 Forester in for its 30,000 mike service on Monday Sept 11th. My odometer read 25,220, but I was notified that th Disappointed twice!. Took my 2015 Forester in for its 30,000 mike service on Monday Sept 11th. My odometer read 25,220, but I was notified that the service was due. My first disappointment with Tucson Subaru was that I was given a loaner car, a 2017, Impreza, that was extremely dirty; including the front windshield. I'm 82 years old and have not driven a dirty car since I was sixteen; especially not since 1998 when I first started driving Subaru's. It was a really bad look, in my opinion, in that the dirty loaner had "Tucson Subaru Complimentary Car" on both sides. I can't believe Rocky allows the cars on the sales lot to be shown that dirty. Why then a dirty loaner to a faithful customer? Alright. I left the car for servicing. When it was mostly done I was called by the service department to let me know the cabin filter needed to be changed. "It's dirty.", I was informed. The only problem with that was my glove compartment was locked and the service department could not have known the cabin filter was dirty. Now, I'll buy the fact that the cabin filter replacement is probably a part of the 30,000 mile service. But, don't tell me it's dirty when that fact can't be verified until I unlock the glove box.That was my second disappointment. I don't like to be conned. Having said that, my 25 word minimum is this: My Forester was serviced quickly and efficiently and I am sure the Tucson Subaru Service Department did a good job. More

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Great staff, great service Over 15 years, we have purchased and serviced 3 cars from/with Tucson Subaru. To a person, all of the staff (sales, purchasing mgmt, parts dept, servi Over 15 years, we have purchased and serviced 3 cars from/with Tucson Subaru. To a person, all of the staff (sales, purchasing mgmt, parts dept, service) have always been exemplary: courteous, professional, knowledgeable, helpful without being patronizing. I have recommended them to many friends and acquaintances over the years and will continue to do so. Most recently, I was able to make an appointment for service easily, was greeted pleasantly, the service manager was professional and the work was done ahead of schedule. More

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