Dan Flood

My wife brought our 2023 Audi A5 to FJ Audi service for an oil change on 1/26/24. I picked up the car the afternoon of 1/29/24. At the time of the pick up, the service advisor and I sat inside the car tryi an oil change on 1/26/24. I picked up the car the afternoon of 1/29/24. At the time of the pick up, the service advisor and I sat inside the car trying to reprogram both keys. He did not ask me to do an inspection of my car and I promptly left shortly after. Once I got home, I noticed there are two dents on the hood which were never there before. I immediately texted my service advisor and sent him pictures of those dents. I brought the car back to FJ at 8:35am the very next morning on 1/30/24. I met with both the SA and the Service Manager, Andrew Rajchel at that time to discuss a path forward. I informed them that the car is meticulous taken care off as the hood has a full XPEL PPF with ceramic coating. In addition, neither my wife or I recall any rocks hitting the hood. As you know, the PPF is designed to protect the surface from gravel/rocks and prevent paint chipping. It would have protected the hood if a rock/gravel would have hit the hood. By the shape of the dents, it appears to me that certain tools may have impacted the hood as both dents are parallel to each other with one having a round impact point. On 2/2/24, Andrew phoned and informed me that the dents were already present when the car was dropped off. A grainy photo was sent to me with 2 spots circled representing the "dents". FJ's photo is inconclusive at best since the car was full of salt and the picture quality is grainy. Anyone could have circled any of the spots on the car and claim it is a dent since they all looked the same. I was advised to file an insurance claim to get it fixed. I emailed the General Manager of Fletcher Jones, Dan Flood on 2/2/24 informing him of this situation and he replied on 2/5/24 stating that he "apologizes for the issues you are having but we will not be paying to repair any damages on the hood." I have taken the vehicle to 2 auto body shops and a Paintless Dent Repair (PDR) person and all three indicated that it is not possible a kicked up rock could have caused the dents. The shape of the dents were from some sort of heavy impact which caused damage to the hood. My car went to FJ Audi for a simple oil change and came out with 2 ugly dents on the hood. FJ did not take any responsibility whatsoever. I will never bring my business to FJ Audi ever again as I have informed the General Manager. They have lost me a customer for life. More

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I was extremely disappointed with a failed purchase attempt at Fletcher Jones Audi in Chicago.  Here's the detail... I was a buyer in the Detroit area.  I reached out to the dealership in the middle attempt at Fletcher Jones Audi in Chicago.  Here's the detail... I was a buyer in the Detroit area.  I reached out to the dealership in the middle of the week about an online posting.  I worked with two agents to get clarifications and additional photos.  On Friday morning, I spoke with the agent several times negotiating a final price and discussing arrangements to travel to Chicago on Saturday to make final payment and pick up the vehicle. Shortly after lunch, I called the agent accepting the offer.  I provided them with my personal details and my credit card to lock in the purchase. During the conversations, we used terms like "deposit", "hold", "earnest money", and "purchase agreement".  The agent said we were all set and that he would email me copies of the paperwork.  I initiated funds transfer from investment accounts into my bank account, contacted my insurance agent insuring the vehicle, and started to make travel arrangements.  At this point, I got a return call from the agent stating there was an issue.  Someone else just took the vehicle out for a test drive with another agent.  I asked what the problem was.  They said they needed to wait with our purchase to see if the other buyer wanted to purchase the vehicle.  I said that we had a purchase agreement, but they kept insisting they had to wait on the other buyer.  I asked to speak to someone else.  Another person called. After recapping the story, they indicated they had to wait to see if the other buyer wanted the vehicle and asked what I wanted them to do.  I said they should tell their other customer that the vehicle was sold.  They would not do that claiming they had no signed deal.  I replied that I was waiting on the paperwork to be emailed and I would sign immediately. Ultimately, they would not forward me the paperwork and they sold the vehicle to the other buyer.  A huge disappointment after negotiating a price, committing a deposit, and insuring the vehicle.   Be aware that the terms "deposit", "hold", "earnest money", and "purchase agreement" have no merit with Fletcher Jones.  It is first come, first served only. More

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I have been a customer of FJ Audi for many years. They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, They are responsive, excellent at diagnosing an issue, and extremely trustworthy. I would highly recommend them to anyone. As with anything in life, you get what you pay for. More

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Very professional and heart warming environment. I highly recommend this dealership for anyone who wants to find a new ride! Nothing but good feedback!! I highly recommend this dealership for anyone who wants to find a new ride! Nothing but good feedback!! More

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Alex is a full contact information type of service individual. He made me feel like I was his only customer and focused on my vehicle, a 2007 Audi. Needed a little engine work. Alex will only fix wh individual. He made me feel like I was his only customer and focused on my vehicle, a 2007 Audi. Needed a little engine work. Alex will only fix what is in need of repair. He saved me a lot of money and he knew exactly what the car needed to run like new again. He also got a complimentary Uber back and forth. I did not need a loaner but was offered one. He made me feel special and he also directed me to Ryan Philbin at FJ Audi. We bought a car from Ryan. That was a tremendous experience and I highly recommend both of these individuals for vehicle assistance. Top-notch experts in their respective positions. More

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An exceptional first experience The environment is beautiful, and everybody was friendly and attentive. Melinda Speer is a pleasure to work with. I felt fully accommodated and not pr The environment is beautiful, and everybody was friendly and attentive. Melinda Speer is a pleasure to work with. I felt fully accommodated and not pressured--a welcome departure from previous car-buying experiences. More

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Just bought an A6 and was shocked by the services I bought and A6 that sat in my garage for 3 weeks and found a crack in the glass due to pressure by the sales rep. NO HELP. Stay away from Fletcher I bought and A6 that sat in my garage for 3 weeks and found a crack in the glass due to pressure by the sales rep. NO HELP. Stay away from Fletcher Jones Audi. Dan Flood was the person who turned me away. More

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Accomidating my changing car needs & provided practical opti Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the ch Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the changes in my family (kids off to college). I’m happy with the new purchase & glad I was pretty seamlessly finished with my previous lease through “pull forward” option. At the same time I have many new safety features but maintained all of my “premium” package with Audi care and tire & rim program. More

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Excellent My initial online inquiry was was answered by Dan (genral manager) and my second contact by Ravi(salesperson), ravi was great to work with, he bought My initial online inquiry was was answered by Dan (genral manager) and my second contact by Ravi(salesperson), ravi was great to work with, he bought Q5 to my home because i wanted to see if it will fit my garage or not, and at that point i was not even sure if i wanted to buy Audi i also was in touch with Volvo dealership and i requested if i could test drive there suv to see if it will fit in my garage for which they gave me run around. I even told Ravi that i am not 100% committed to buy the car and he did not even hesitated to bring over the car even though i told him that i am not 100% sure if i will buy the car. Ravi, went above and beyond my expectations, not only he provided excellent customer service,he showed me all the features in detail that car came with, he was really upfront and transparent with the pricing no haggle, no pressure car buying process absolutely GEM!! I decided to buy it later ,when I come to pick the car, it was detailed, ready to go, and it all is well. Aaron Q. More

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Fletcher Jones The only place in the city I go to for service or buying a new vehicle. The best customer service, responsive and always friendly. They always tell me The only place in the city I go to for service or buying a new vehicle. The best customer service, responsive and always friendly. They always tell me that they enjoy working with me which I love to hear! I’m in sales so am critical of customer service and have never been disappointed. More

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