Dan DeRoberto

Your scheduling system is not very customer friendly I got a coupon yesterday for a 20% credit on my next service and it was supposedly good for 30 days. I attempted to schedule an appointment for next S got a coupon yesterday for a 20% credit on my next service and it was supposedly good for 30 days. I attempted to schedule an appointment for next Sat (!-11) at 11:30, that was impossible. So I tried to schedule for the following week and the system didn’t allow this. Somebody should tell the service manager that his system is poorly designed. Dan More

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Has everyone who bought a new vehicle from step one received the lemon law phamphlet that supposed to be with the owners manual? I can guess the answer, doubt it. Please call the state of Florida (lemo received the lemon law phamphlet that supposed to be with the owners manual? I can guess the answer, doubt it. Please call the state of Florida (lemon law) 1-800-321-5366 & file a complaint. State of Florida is investigating More

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Gary Burkey, I took 2021 gmc slt in for grinding noise in left rear wheel, Austin said they had to replace rear brake pads & all taken care of. Less then 500 ft down the road worse then it was. Next appointm left rear wheel, Austin said they had to replace rear brake pads & all taken care of. Less then 500 ft down the road worse then it was. Next appointment available 5 days later kept it for 4 days with no calls from Austin. Truck is done they forgot to call me. Asked Austin said it’s the suspension, asked for paperwork said there is none because no work was done on truck just 15 mile test drive. Then said I needed copy of paperwork for being in there 4 days Austin said would email next day. 15 miles on paperwork, half tank of gas missing & 15 days later I had to pick paperwork up with nothing about suspension. False information on all paperwork. Called home office & explained, they kicked my complaint back to supervisor at dealership. Supervisor said bring back in but won’t rewind cameras to see who was driving for half tank of gas gone. Anytime vehicle taken to dealership, even a test drive from the shop the law says they have to give paperwork to you. Statute 681.103 paragraph 4 per the attorney general’s office. Anyone who wants to discuss, please call Gary 850-598-1726 home office still hasn’t contacted me More

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On long road trip and had no problem getting my Buick Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. More

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Recently purchased a 2020 Sierra Denali from George Lisciotti’. Sales process and delivery was easy and fun. The Denali is perfect for my lifestyle.Give George a call for your next truck or car. Lisciotti’. Sales process and delivery was easy and fun. The Denali is perfect for my lifestyle.Give George a call for your next truck or car. More

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We were on vacation and decided to stop and LOOK at a vehicle on the lot. After meeting Macy, our sales rep, it was made clear that she would help us get the car we wanted! Macy was very helpful and prof vehicle on the lot. After meeting Macy, our sales rep, it was made clear that she would help us get the car we wanted! Macy was very helpful and professional. The entire staff made it our smoothest, easiest car buying process we’ve ever had. I highly recommend others to get in contact with Macy if you’re looking to buy a vehicle. She has your best interest at heart! The finance team seemed very respectful and transparent. This brought tons of comfort to us, too. More

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The whole experience was amazing. Junior got everything started on a Monday afternoon, we talked numbers via text messages and everything was laid out for us to understand clearly. We made the choice to pu started on a Monday afternoon, we talked numbers via text messages and everything was laid out for us to understand clearly. We made the choice to purchase and set up a time on Wednesday to finish the process. We were greeted immediately at arrival and only had to wait a few minutes and then they were ready to start signing paperwork. Again, everything was explained to us in clear and easy to understand terms. After the paperwork was finished Chauntelle spent over an hour with my husband going over all the functions and setting up all the programs. Best vehicle purchase experience we have ever had. More

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Absolutely great place to buy a vehicle! I would recommend anyone who is looking for a new or used car to come see the professional staff at FWB Cadillac. recommend anyone who is looking for a new or used car to come see the professional staff at FWB Cadillac. More

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