Dan Bieber

Took longer than necessary to start service work on my car. I am out of state with no other means of transportation! ?? car. I am out of state with no other means of transportation! ?? More

by pietrzakjoe Verified Customer Verified Customer

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The tech who done my previous oil change never returned my wheel hub lock key. The dealership offered to sell me a new one. That was not acceptable. The dealership has not replaced my locks. I may start us my wheel hub lock key. The dealership offered to sell me a new one. That was not acceptable. The dealership has not replaced my locks. I may start using a different dealership More

by SCOTTRHOPKINS66 Verified Customer Verified Customer

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I can Always depend on Gateway to understand my worries. They go out of their way to help me fully understand & get the services I need. I can trust my vehicle's with them knowing that I depend on my vehicl They go out of their way to help me fully understand & get the services I need. I can trust my vehicle's with them knowing that I depend on my vehicle. Excellent services More

by Kim Verified Customer Verified Customer

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Excellent fast clean service very friendly people place is clean and service advice was courteous and he really knows his job Thanks for all your help is clean and service advice was courteous and he really knows his job Thanks for all your help More

by eddieval Verified Customer Verified Customer

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Everyone was helpful and pleasant to work with. One of the best car experiences I’ve had. One of the best car experiences I’ve had. More

by prettyjamilah12 Verified Customer Verified Customer

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They are very courteous people and they treat there customers with respect and they care for your vehicle as well keep up with your courtesy. Good dealership to do business with Thanksgiving You. customers with respect and they care for your vehicle as well keep up with your courtesy. Good dealership to do business with Thanksgiving You. More

by LULUTREVINO Verified Customer Verified Customer

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It was excellent customer service from beginning to end. The team was prompt and knowledgeable. The team was prompt and knowledgeable. More

by RLWELLS1 Verified Customer Verified Customer

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Maintainance took great care with my vette. The car was returned clean and in good order. The car was returned clean and in good order. More

by wilsondds Verified Customer Verified Customer

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Gateway Chevrolet held our car for two weeks to do a simple part repair out of sheer laziness. Nothing was done at all in the first week, not even the diagnosis. Once we had the diagnosis, they told us simple part repair out of sheer laziness. Nothing was done at all in the first week, not even the diagnosis. Once we had the diagnosis, they told us we had to buy the replacement part ourselves or wait another week. We bought the part that day and delivered it to them. The part sat on someone's desk for another 5 days. Any time we asked when the car would be ready, the answer was always tomorrow. Customer service made a note of my partner's phone number and refused to answer his phone calls. We had to call on a different phone to speak with the manager, who admitted that customer service was ignoring our calls. We got a call that our car was ready less than an hour after we spoke to the manager. The manager knocked $50 off the repair bill, but left the $110 gasoline charge. The car had a full tank when we brought it in and was near empty when we got it back. The manager said the work was under a limited warranty, but that would be affected by the fact that we paid for the part ourselves and brought it to them. I hope the car stays fixed, because I have zero faith in any of the dealerships in Phoenix. More

by bowser484 Verified Customer Verified Customer

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Great service and a wonderful experience. I will tell all my friends about my experience. I will tell all my friends about my experience. More

by jgls3a Verified Customer Verified Customer

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